Spring Plumbing

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The faucet in my tub/shower would not shut completely off so I checked the phonebook and found Spring. I liked that the owner had a family picture in his ad, so I called and got his voice mail. I left a message saying what the problem was, but I also said it was not an emergency. I was a little nervous about how long it would take for him to get back to me, and I was happily surprised when I got a call back within 15 minutes. The owner said he had an employee just finishing a job and he could take my call next. Believe it or not, he showed up in less than an hour. The employee (Stacy) went right to work and checked the leaking side (cold), but I was pleased when he also checked the other side (hot), because they generally fail at about the same time. I have an old house, so he didn't have the parts on his truck, but knew where to find them and headed out to pick them up. He got back quickly and had the problem fixed in no time. He was professional and informative, and told me that he looked through the parts tray at the store so he could find stems that turned the same direction as the ones he was replacing. Who does that??? I thought that kind of attention to detail was a thing of the past. When Stacy wrote my bill out, he added a senior discount without my having to ask for it, and trust me, it's worth asking about. I couldn't be more pleased, and will call them any time I have a plumbing issue. I give this company A+ for responsiveness, work, customer service and price.

Went very well, I couldn't have hoped for more. He was so kind and professional.

Overall it went fantastic. Can't imagine using any other plumber!

He charged us $79 for his services. We have used him since 2002. Matt Spring is really reliable. If we call him, he contacts us back immediately to let us know when he or one of his other plumbers would be coming out. He always does high quality work. He's very nice and very personable. We can't recommend him more highly. He does a great job. We will definitely use him again in the future. We only call him.