Service Call

After living with a pink bathtub and pink sink for several years – I decided to update my bathroom.  I started by creating a list of updates that I wanted to make which included replacing the pink fixtures, change out the wall/shower surround tiles, installing a heated tile floor, replacing the window and adding an exhaust fan.  I secured a few bids and Service Calls was the least expensive. 

After I gave Service Call the go ahead, they took care of coordinating all the work.  I appreciate how Dan worked with me to present options such as replacing or resurfacing the existing tub.  Dan presented the pro’s and con’s for each choice and helped me decide how I wanted to proceed (I ultimately decided to resurface the tub). Dan even suggested a few ways I could save some money (such as doing the painting myself). 

I appreciated that the worked took the time to cover my wood floors during demo and took care to protect my property.  I did have quite a bit of construction dust when they were doing drywall work, but I think that is the nature of the beast. 

Dan communicated with me on a regular basis to keep in informed of the progress. Dan also promptly answered any questions I had along the way – either my phone, text or email.  

One thing that surprised me was the Service Call did not require me to put down a deposit for them to get started.  I did not have to pay for the project until it was complete. 

After living with the new bathroom for a month, I had a few small items that needed to be addressed (the shower head had a little leak and about an inch of grout was missing on some of the wall surround tiles.  I called Service Call and the followed up promptly to resolve the few issues.  

My project took about a month to complete.  Dan worked with me on the timeline.  I know if I didn’t have a second bath he would be have able to coordinate the project so I wouldn’t be without a bath. 

My overall Service Call bill was right at $9,000. I spent about $1000 on tile, $750 on plumbing fixtures/faucets, $150 on electrical fixtures (new wall light and exhaust fan) and $100 on paint. All in my project was just about $11,000.

They provided nothing. They simply replaced the faucet, but they did not repair any of the drainages. They said they were busy and that was after two weeks after I made the appointment. The guy came and spent about 15 minutes changing the faucet and then said he was busy. To change the faucet he said it took one hour and 15 minutes. I am not a handyman, but I can do it in 10 minutes. Then they correctly wired a new stove I bought. I was not happy with the price they charged them and I will never use them. They did not tell me the price upfront. Their communication was good because that is why I hired them.