Schaefer's

It went smoothly

The repairman was able to fix the problem in that one visit.

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Sales person was knowledgeable about products and options. Instructed us on how to use and maintain the new dishwasher for the best performance. Gave us a good deal and saved us a trip to Omaha where you deal with people who are just here to sell not help. Installed the day we requested with no problems.

They were always nice and professional people to deal with. They were very dependable and they have a very good reputation in town. They are prompt. I think that they are pretty well known in the area.

Everything went fine. Bought microwave and had it installed. No problems.

I recently moved into a new house and needed to replace all of the appliances. I?ve bought appliances in the past from Schaefer?s and have been pleased ? and this time was no different. They took the time to listen to what I needed and help me find the best solution (in a few of the items, I ended up going with the less expensive model as it was a better for my needs).

We bought the dryer and washing machine set May of  this year. The repair of the washing machine did not cost me anything as part of the warranty. The only thing we paid was the labor. I would use them again in the future.

Everything went great, and the staff is knowledgeable and friendly. The installers were knowledgeable, friendly, and thorough. They followed up and offer help when you need it. Their prices are very competitive.

I want to tell everybody that never, ever buy a whirlpool cabrio. I had it for 9 months and it's out here now and it sounds like a dead engine. Schaefer's Appliances is great, and that's where I bought the cabrio, but that's not their fault. I just bought a new washer there yesterday after I finally forced whirlpool to give me a refund for this piece of junk. I buy all my appliances from there since 1998. We actually lived across the street and then we moved. I was there yesterday and spent $1100 by buying a LG washer. Schafer's gave me a discount on the washer that I bought ,because the previous one was a lemon. They gave me a free 5 year service contract for which they would come out here to fix it for free and anytime, anything is wrong with it. I like Schaefer's and I've been going there for a long time. Their price is good and they'll match anybody's price, but now they already have the lowest price. They are really professional and I would continue to go there in the future.

Schaefer's is also able to service the appliances they sell. They also provide general service for appliances they don't sell. Usually their fees include parts. They are awesome!

Everything went really good.

I like them a lot. It's a great 27" TV. They deliver it and install it. My stove and fridge has lasted for 20 years. They showed me how to maintain it.

They were great at the store, but the delivery men could have been more positive.  I like their pricing and finance.  I was slightly disappointed with the delivery people but I will continue using them.

It’s an appliance store. They were very friendly and helpful. They told us what the top of the line appliances were. They walked us through everything.

They were very good.  They were on time.  They had all the parts with them.  I didn't feel like I was being overcharged.  The work went really quick.  I would say their staff were prepared and knowledgeable.

They've always treated me right.  Once I had a washer that was a month out of warranty and they still honored the warranty on it.  Their delivery personnel are always so courtesy and punctual.  They will bend over backwards to make the experience and service wonderful.

We have used them in the past. We had another company come out first this time. That company came out and said that it would at least cost about $300 for looking at a computer panel at the back. They told me that they would get back with me, but they never did. So, we called Schaefer?s and they came out. They actually diagnosed the same problem, but they said that it was under recall. So, it didn?t cost us a dime. My experience with them was very good. The person who came out had the diagnostic equipment. He made calls to the company to verify what his findings were and that?s when we found out that there was a recall. Then they told us about the recall and he did a very good job. The quality was fine. They were very quick in responding. They had to order the part which came to us in two days and he came out the next day to fix it. We would use their services in the future too.

Brian came to inspect our washer and drier which were both acting up. Brian was full of useful information and provided reasonable options on how to proceed. Everything is now working well at a minimal cost.

Overall... 1) If they had been on time I could have supervised this much better. 2) It was a total waste of my time for them to install the washer because I had to totally uninstall it to repair the damaged outlet and vent. I also had to purchase a dolly to do this. 3) They bent the riser on installation and promised to fix it... Instead they delayed until the 7 day warranty expired and then "Rick" refused to correct the problem. I do not recommend their installation team and I will never let them install a product in my home again. Pros... Good quality (except for damaged riser) and cheapest price around.