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Premium Carpet Care LLC
Carpets or Rugs - Clean at Home, Carpet Repair, Refasten, or Stretch, Carpets or Rugs - Clean Offsite,
About us
Established in 2002, Premium Carpet Care started out in Lincoln NE as a one-truck operation and a commitment to provide an outstanding customer service experience. We have since grown to a multi-truck operation as a result of our repeat client base and great Referral Rewards program. Services provided by Premium Carpet Care include carpet cleaning, upholstery cleaning, spot and stain removal, odor removal, urine damage treatment, Scotchgard protection, specialty rug cleaning, tile and grout cleaning, stone polishing, carpet stretching and carpet repair Our growth is contributed to our continued education (IICRC Certified Firm), state-of-the-art equipment and our experience in the field. We are known for being able to solve the cleaning problems that no one else can. We are the area's carpet care expert! Why should you choose Premium Carpet Care? Reputation: Premium Carpet Care is often referred by the areas most seasoned floor covering experts and retailers. Our reputation ensures that you can trust our company to provide you with the most outstanding service experience ever! We are a proud member of the Better Business Bureau with an A++ rating. Education: We are an IICRC certified firm and highly educated in our field. Never use a firm that is not. Our technicians are trained and skilled to provide the absolute best cleaning results possible. Service: You will always receive a five star, professional service experience with us – guaranteed! We will arrive in a professional lettered van and in uniform. We will always show a tremendous amount of care and concern while working in your home.
Business highlights
23 years of experience
Services we offer
& emergency water extraction, Residential & Commercial - carpet & upholstery cleaning, Scotchgard protection, carpet repair, carpet stretching, odor removal, pet stain removal, rug cleaning, stone polishing, tile & grout cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.040 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 40 reviews
Brent C.
Aug 2017
Very professional - from the initial inquiry through quoting, to the work itself. They did a great job. I am pleased with the entire experience!
Amy C.
Jul 2017
I had never had this done before and wasn't sure who to call. Angie's list to the rescue! Every contact I had with the company was professional. Travis explained everything to me and answered all my questions. The two guys who came and did the actual work were on time and called before they arrived. I would recommend this company highly and if I ever need another job like this-they will be the one company I will call.
Jim M.
Apr 2017
Travis did a great job for us. Very efficient. Looks great.
John T.
Dec 2016
I called Nikki and she said they could be here the next day (or that same day if I had only needed the carpet cleaned (and not the tile, but I did). The two-man crew showed up the next day. They called ahead as promised and arrived on schedule. They explained what they were going to do and gave me the quote, and then they began work. They moved most of the main furniture (recliners, end tables, love seat) and cleaned the entire living room. They laid down some type of enzyme treatment to fight the order, and applied scotchguard treatment to the carpet. They cleaned the tile well and picked up the area rugs to take them back for treatment at their facility. They did a good job. This was a bit over a week ago; they returned the area rugs yesterday and offered to unroll them for me. The crew was friendly and professional the whole time they were here, and they did good work. The prices seemed reasonable and I would hire them again in the future.
Karen C.
Dec 2016
Outstanding! We plan to have them back to clean the furniture and also continue coming to clean carpets on a regular schedule.
Serena M.
Dec 2016
They did an excellent job
Ivan R.
Dec 2016
Very professional, service super.
Kevin B.
Nov 2016
They did a great job. Communicated well and were punctual.
Ray P.
Jun 2016
Carpet cleaning person was very professional and courteous. His appearance was very professional also. Wore booties in over his shoes and was careful not to leave a mess behind him.
Mark B.
Apr 2016
unknown
Merrill E.
Dec 2015
unknown
Jackie N.
Dec 2015
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Betty B.
Oct 2015
They removed two area rugs and cleaned them off site. One week later, they returned the rugs...they were like new. They stem cleaned bedrooms, steps and basement. Their conscientious attitude and skill has surpassed ANY other carpet service that I have ever used. nIkki, in the office was prompt and thorough in explaining details.
Response from Premium Carpet Care LLC
"Thank you (Removed member name) for your comments, it is greatly appreciated!"
Edith W.
Jul 2015
unknown
Response from Premium Carpet Care LLC
"Thank you for the great rating review! It is our goal to provide the most outstanding customer service experience each and every time. It is wonderful to share the feedback to the team which reinforces to them that their hard work is recognized and appreciated. Thank you again!"
Rusty D.
Jul 2015
The tech gave me a call to let me know he was on the way. He showed up on time and placed some plastic under the legs of the few pieces of furniture I didn't move. His van had everything he needed, no water hookup required. He laid some drop cloths down on the wood floor leading to the room to help keep it clean. He cleaned the carpet and was done within 2 hours. They ask for payment at time of cleaning, but accept checks and credit cards.
Response from Premium Carpet Care LLC
"Thank you for taking the time to write a review. It is our goal to provide an outstanding customer service experience each and every time. We pride ourselves on obtaining feedback from our customers and can assure you we review each one. Feedback is always shared with the team so they know that their hard work is recognized and appreciated. Again, we appreciate the feedback and look forward to continuing our business with you."
Jennifer S.
Jul 2015
unknown
Kari P.
Jun 2015
Travis and Co. have been here a few times, and I can't say enough about the quality! An area in the basement had had some water damage a few years ago, and Travis did a great job getting the carpet cleaned and deodorized. No more mildew smell!
This happened again with the first big rain we had this spring. Again, they came to my rescue, but this time cleaned ALL the carpets. I still cannot believe how clean the traffic area is! I wish I had before and after pictures! They replaced the pad in the water damaged area downstairs, and once again - no more mildew smell!
One week later... we had another big downpour - water damage yet AGAIN. Luckily this time I caught it within hours, not days. I immediately called, and Travis was here within 2 hours to treat the area - again - and got a high speed air mover to get it dry really fast. I could not be any more pleased with how this has turned out.
(ps... We have since figured out where the water was coming from and we are fixing it ASAP)!
This happened again with the first big rain we had this spring. Again, they came to my rescue, but this time cleaned ALL the carpets. I still cannot believe how clean the traffic area is! I wish I had before and after pictures! They replaced the pad in the water damaged area downstairs, and once again - no more mildew smell!
One week later... we had another big downpour - water damage yet AGAIN. Luckily this time I caught it within hours, not days. I immediately called, and Travis was here within 2 hours to treat the area - again - and got a high speed air mover to get it dry really fast. I could not be any more pleased with how this has turned out.
(ps... We have since figured out where the water was coming from and we are fixing it ASAP)!
Carol H.
Mar 2015
unknown
Mark B.
Feb 2015
Great, had a recall for loose carpet they repaired it at no charge. Recommend them.
Response from Premium Carpet Care LLC
"[Member Name], thank you for your recent review. I'm happy to hear that your carpet concern was resolved. It is always our goal to provide the most outstanding service experience ever each and every time. Your feedback helps us find the areas of improvement needed to continue to achieve our overall goal. We appreciate you sharing with us. If you would, please feel free to call me directly at 402-525-1580 with further details of your experience. Or with your permission, I'd like to follow up with you by phone? Thank you again!"
Amy O.
Dec 2014
The lady that I spoke with when I first called about cleaning our carpets was very professional and knowledgeable. When I scheduled the appointment, I mentioned a nasty orange juice stain on our living room carpet that I had apparently made worse by using Resolve on it (I had no idea orange juice stains could turn black). She noted that although they would try their best to remove the stain, often stains treated with certain chemicals (like Resolve with 'scotch guard') can't be removed without lightening the carpet- if they can be removed at all. Due to how terrible the stain looked I said anything would be an improvement. On the morning they were scheduled to come, I received a call from a man named Nathan shortly before his arrival to let me know he was on the way. He arrived on time and was very polite and professional. I felt comfortable leaving him to do his work while I went back to work. We discussed the stain and went over what was to be done. I wrote a check for the services before I left. When I came home for lunch it was easy to tell he was done. The carpet on the stairway leading up from the garage entry was like new! And the OJ stain was not only gone, but there was no lightening or damage done to the carpet. I'm very happy with the service and would recommend them to family and friends.
LouAnn W.
Jul 2014
unknown
Elie H.
Jun 2014
Overall a good experience. I called on a Saturday when they were closed and left a message. Travis, the owner, called me back on Monday. He was able to give me an approximate estimate over the phone. I was able to get carpets cleaned within the week. We were heading out of town so wanted the carpets cleaned on Friday so they could dry during the weekend. The only issues were that they were supposed to be at our house by noon to do a walk through and then we were leaving for the weekend. We waited for 20min past noon and they were still 10 min away, so we left the door unlocked for them. The good part is that they were very trustworthy—nothing was missing or even touched and they locked up when they left. However, because we couldn't do the walk through I forgot to tell them about a wax spot on the carpet that I would have liked them to work out. Which I can't imagine they didn't see and didn't work on it anyway. Also, it didn't seem like they vacuumed as well before shampooing the carpets—there was still some remnants along the wall that would have been behind the dresser and stuff. I would have vacuumed beforehand, but with other carpet cleaners they have told me not to, because they will vacuum anyway. So it felt a little like a rush job. But in general, the carpets look nice and fluffed pretty well in the traffic areas.
Response from Premium Carpet Care LLC
"Dear [member name removed], Thank you for using our service and we are sorry to hear that your service experience with us was not an outstanding one. It is our company goal to ensure that every client receives exceptional service every time. We will be contacting you tomorrow to setup a time to return. Thank you for bringing this to our attention and be assured this matter will be resolved. Best Regards, ~Nikki Thompson Co-owner Premium Carpet Care, LLC"
Michele S.
Mar 2014
Ian came to give us an estimate and explained everything.
Ian was on time and asked to park in the driveway. He was very thorough and handled everything on his own--even though some of the furniture was quite heavy. I added two chairs to the job at the last minute. Not only did he help me carry them out of the basement, but he did a superb job on them and recommended a treatment to help with any mildew. He crawled under my office desk to thoroughly clean every inch of a floor covering that could not be moved because the desk was on top of it. He had to clean around and under beds and furniture and did a fantastic job all by himself.
On top of his excellent cleaning, he chased my dog which got out of the house and helped a customer carry parcels to her car!
An all around nice, young man and an excellent thorough service provider to boot!
Michele Schmit
Ian was on time and asked to park in the driveway. He was very thorough and handled everything on his own--even though some of the furniture was quite heavy. I added two chairs to the job at the last minute. Not only did he help me carry them out of the basement, but he did a superb job on them and recommended a treatment to help with any mildew. He crawled under my office desk to thoroughly clean every inch of a floor covering that could not be moved because the desk was on top of it. He had to clean around and under beds and furniture and did a fantastic job all by himself.
On top of his excellent cleaning, he chased my dog which got out of the house and helped a customer carry parcels to her car!
An all around nice, young man and an excellent thorough service provider to boot!
Michele Schmit
Julie A.
Jan 2014
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Jane G.
Nov 2013
Because I had had the room painted, I had the furniture moved out. Before moving it back, I decided to try to get the carpets cleaned. I called Tuesday afternoon, and they were there by 10 the following day. Polite and professional.
Licensing
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FAQ
Premium Carpet Care LLC is currently rated 5.0 overall out of 5.
Premium Carpet Care LLC accepts the following forms of payment: CreditCard
Yes, Premium Carpet Care LLC offers free project estimates.
No, Premium Carpet Care LLC does not offer eco-friendly accreditations.
No, Premium Carpet Care LLC does not offer a senior discount.
No, Premium Carpet Care LLC does not offer emergency services.
No, Premium Carpet Care LLC does not offer warranties.