DuctMedic - Lincoln

To the best of my knowledge, it cost me $270 per hour for them to be here which is a bit outrageous.  The cost seemed high based on the work done.   Think I could have gotten this job done a lot cheaper.

During the call to schedule the cleaning, I specifically asked if the company cleaned the stoves as part of the service and was told that it was included. Unfortunately, I did not check the stoves until I was ready to use them (more than a month had passed) and found that the ashes and residue from cleaning had been vacuumed, but the stoves had not been cleaned to clear the creosote. (The company we had used in the past had always brushed the inside of the stoves to clear them of creosote and I just assumed that the way they did it was standard). Compared to the service we had in the past, DuctMedic was twice as high and did half the job. I believe the chimney cleaning part of the service was done professionally and efficiently. The person was very courteous, neat and cleaned up after himself. I realize now, that I should be more specific in my questions and should immediately check the work. DuctMedic needs to be more specific in describing everything that is (or isn't) included in the service fee.