CARPETS DIRECT

The salesperson was friendly and professional. He provided lots of information and options. I later learned he was one of the owners. The first day of installation went great. The living rooom carpet was installed in about 4 hours. The following Thursday I was supposed to have carpet installed in 2 bedrooms. The Installer arrived on time and got the carpet installed in the master bedroom. He then told me he was ill and needed to go home. I understand that this can happen and told him it was fine for him to go home. He said he'd return on Friday or Saturday to complete the work. Again, I told him this was fine and that if he didn't feel better, he could wait until Monday. My problem is that he didn't call or show up on Friday. In the afternoon, I called the store and spoke with a salesperson since no one had reached out to me. She didn't know what was going on but said she'd find out and call me back. Got a return call saying she wasn't able to reach him. She said that the earliest she could guarantee the work would be completed was a week later. That meant that 2 beds, multiple dressers, night stands, and clothing would be in our dining room for another 6 days! She said she left him a message to call me and hopefully he'd feel well enough to complete the work earlier than the following Thursday. Long story short, he showed up unannounced on Monday morning. I was still in nightgown since I wasn't expecting him. The work he did was excellent and he was very friendly. I just think the company needs to improve the communication and responsiveness to customers. The installer explained that he didn't call me because he'd left all his paperwork at my house. I understand that, but someone from the store should have called me on Saturday or early Monday morning to let me know the installer would be back Monday morning. The store had all my contact information even though the installer didn't have his paperwork.