Apple Roofing

I hired Apple Roofing to install a new roof on my home in Arizona. The first indication of poor workmanship appeared when I noticed nails visibly protruding from the overhangs of my roof. Within just a few months, during a rainstorm, I experienced significant water intrusion into both of my bathrooms through the newly installed skylights completed by Apple Roofing. Upon inspection, it was discovered that the installers failed to reconnect the condensation hose to my rooftop A/C unit. This negligence led to water damage to my one bathroom wood vinyl flooring. Shortly afterward, a heavier rainstorm caused additional water damage, this time to the ceilings of both my guest and master bedrooms. Despite repeated service calls, it took two visits and additional damage to the ceiling before Apple Roofing ultimately identified and fixed the roof leak. I was assured these issues would be resolved by Apple Roofing, yet after eight months of ongoing calls and follow-ups with no resolution or compensation for the damage, I was left with no choice but to pursue legal action. After months of preparing and filing court documents and incurring further expenses, the court ruled in my favor and issued a judgment. That judgment was granted four months ago, yet Apple Roofing has failed to remit payment despite being contacted and provided with all supporting legal documentation. I am now in the unfortunate position of having to take further legal steps, including placing liens on their property, in an attempt to recover the damages awarded. This situation has caused me significant stress, financial burden, and loss of time. I’m submitting this complaint in hopes of not only resolving the matter, but also to warn other homeowners to exercise caution when considering Apple Roofing. Based on my experience, I believe their handling of this situation has been unprofessional and dismissive of their responsibilities. Bernadette Santiago

So far I am not happy with communication. I feel like I am getting strung along. I will write a complete review when we come to a conclusion with this current situation

The work was done promptly and professionally. Looks great. Good job on clean up.

unknown

Took a long time.  No one would call.  Shingles showed up on our roof one day and it was more than a week later that they were installed so all that weight sat on the roof all that time.  No calls or communication.  Small shed, they didn't have enough shingles, forgot they were doing, had to do much later after it was really cold and they don't look good.  The staff that did the house and garage did an excellent job of cleaning up after themselves, but the after thought shed didn't happen like that.  No communication about scheduled work, they would just appear whenever.

Kipp came to do the walkaround and estimate in July (we had water in the basement--but insurance wouldn't pay). They were very interested in doing the work, and it showed. He called numerous times, and even apologized for being too forward--saying he'd leave one last message. I appreciated that.
Unfortunately, insurance did not cover the cost of the roof, so he adjusted his estimate *way* down. Insurance will pay a lot more to replace a roof than it costs, so roofers like to do roofs that are covered by insurance. It pays more. If insurance is covering it, you don't need to tell them unless the insurance pays the company directly. Keep the difference yourself, after all, you're the one that's been paying for insurance. They clearly can do the same work for a lot less (as was evidenced by the revised estimate, no change in materials/labor, just cost). This is the same with car repair companies, as I learned this past year. The cost of repairs will magically match the amount offered to you by your insurance.
But Apple impressed me more than the rest of the roofers, some of whom didn't even bother with follow up phone calls (or even provide a bid), so I signed the contract in July and I wrote a check for 1/2 the cost of the roof. For two months we waited (they said they'd be about 3-4 weeks or so out), but with all the storm damage this summer all over the area, I wasn't surprised that it took longer. In late August, I got tired of waiting and not having an update.
I contacted the company and asked when they would be doing my roof and within a day I had a return phone call. They said it would be a little while yet, but that they also worked on Saturdays. On a Friday, I got a call saying they were on their way. It was frustrating because I asked for a day's notice so I could bring my dog to work (so she wouldn't freak out). They apologized. My husband came home and got her, but it ended up raining all day--so they couldn't do the work. He suggested Saturday and I agreed. We were out of town, but when we came home, we had a nice new roof.
To their credit, they did not cash the check until they ordered supplies for our job. They did not crush any bushes, plants, and even the grass had very little signs of trampling. I found one nail on the porch after our recent rain and a few very small pieces of debris, but Kipp had come back for a final inspection and did final cleanup within a week of the roof being put on. While here, I told him that we still had leaking around our chimney flashing and that the roofers put the satellite dish back on!
He caulked around the chimney (it still leaks a bit) but still hasn't taken off the satellite dish. It has only been a couple weeks. They have not sent me a final bill, and I assume they will not until the satellite dish is off. Kipp promised to come back until the leak stopped--although he did admit (and it is true) that sometimes leaks can be pesky things. It leaked before they re-roofed it, and it still leaks. I should say it drips down between the wall and chimney and leaves about a 4-6and quot; water mark after a hard rain (like we had recently).
Kipp is very friendly, professional, answers questions, but he is not the scheduler and not responsible for when the roof work will be scheduled (like most contractors). He was great with follow-up, so far. As soon as that satellite dish is gone, I will be happy. :-)

Very professional and great job on the roof.

This was my first experience with hiring a contractor so I was overly cautious. Brian was very helpful and answered my many questions and kept me informed at every stage. The work was completed quickly and with quality materials and workmanship. My house looks better than I hoped and I've gotten many compliments from my family and friends. I would definitely work with them again.

It was perfect. They were extremely accommodating. They had many jobs going on due to bad hail storms. The owner actually pulled guys and brought them to the house to finish the job quickly so we could have it ready to sell.

The salesman (Brian) gave me a fixed quote and said that their work was guaranteed. He also agreed to put a special long drip edge cover on the small flat portion of the roof. He thought that the decking might not be required, but he didn't check it to make sure, so he said that I would get a refund if not all of the decking was needed. I told him to check it, but he said that would be done when they come to do the job.
Two or three weeks after I agreed to have them replace the roofing, they sent out a group of four or five Mexicans, one of whom spoke English. They didn't talk to me much and didn't ask any questions. Brian had told me that the roof would be put up in one day, which surprised me. However, it took three days. They came late in the morning the first day, so I knew it would take at least two days. There was no final inspection, and the special drip edge was not installed. Brian had no recollection of the drip edge and said there would be an additional charge of $600 due to multiple layers. I refusted to pay this, since he gave me a fixed quote. He became beligerent, so I told him to leave my property. He refused to leave and called his boss, so I talked to him, too. He was anxious to get the payment, so accepted the original quote amount, which I paid immediately.
I have now discovered damages to some of the edging on my roof, none of which was mentioned by either the crew foreman or Brian.

REBUTTAL TO COMPANY RESPONSE: This note is in response to Mr. Biegler’s final comments;
1. “This home was in terrible disrepair.” I gave the salesman a thorough tour of the hose, so it he had access to all of the damage. In fact, I had urged him to go up on the roof and make the tests that he needed to determine the extent of the damage and the parts required to fix it. However he refused and simply ordered enough decking to cover the entire house. He billed me for those parts in the beginning and said that I would get a refund on the parts not used. That didn’t happen. 2. He states that “nearly $1,000 was given off his bill. This is the first I have heard 0f his. It certainly is not shown in the contract/proposal that I signed.
3. He does not mention that I had urged the salesman, not once but several times to go up on the roof and make whatever tests necessary to make sure that the cost would be in line with his quote, since I wanted a fixed quote for the job. He refused. Thank you for the opportunity to express my disdain and disgust with this slick operator who avoid his responsibilities an provides sub-standard workmanship.

From the first phone call until the last visit, Brian was nothing but friendly and professional. We had a leaky skylight in our bathroom. Brian came right out and took a
look and gave an estimate. A weather front was on it's way with rain
and snow, so he covered up the area with a tarp. After the snow he came
out and cleaned off the area. When the weather cleared up and the roof
was more accessible, Brian came out and got finished in a day. He came back the next day to make sure all nails and stuff were cleaned up. We're very happy with the effort given for just a skylight repair and when the roof needs replacing we will call these guys.