Andy's Appliance Repair

They were honest and didn't run the bill up on me.

They did great.

They recommended I get a new one.

Excellent.

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He did not want to charge me any more than the fee to come out because he felt like he really did not do that much. He was very nice. I have used them before and would recommend them at any time. He was only here about half-an-hour. I have zero complaints.

I called Andy's around 8 a.m. Monday morning, (for a squealing dryer), and had a general appointment time set up for the following morning. They called later in the afternoon with a firm time range. The technician called prior to his arrival, within the time frame.  The technician was pleasant, dropped his shoes at the door, and diagnosed the problem in less than 10 minutes. He gave me a prompt estimate, and  he had the repair kit on his truck. Thus, the entire diagnosis and repair was quick and easy. He checked the dryer function prior to departure, As to price, their trip charge seems a little pricey at $79, and the fee for the part seemed high, yet I have no real basis for comparison. I have used Andy's before, and been very pleased. In fact a previous diagnosis and assessment  on an another appliance last year,  enabled me to make an  appeal, and receive a new one.  I have no criticism, and only praise for this company. My only beef is that 4 year old dryers should not require new ball bearings and a belt so soon-I've never owned a dryer that needed a repair at such a relatively new age.

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The service man was friendly, and helpful in explaining to me all the problems, and that this machine was old 1996, it would cost a few hundred dollars to fix, said I should look in to buying a new washer and dryer. I should also not use it again because if it breaks any more it could leak a lot of water and damage my home plus damage those living below me.

I was very impressed that the repair person arrived only hours from when I originally called. He was very, very nice and completed the job in less than 30 minutes. Appliance works fine now.

We called for an appointment on the 19th. They made the appointment for the 20th. They called us the afternoon of the 19th to confirm the appointment. The repairman called on the 20th to let us know he was on his way. He removed his shoes at the door. During the repair process he told my husband everything he was doing. The washer repair went very well. The cost of the dryer repair was more than we wanted to spend. We were very pleased with the service and would call on them again.

I just had someone come in today, and he was absolutely fantastic.  He was very nice, he knew what he was doing, and he did everything to make it work. I had been working with someone for a month, and it just wasn't working out, and he is so much better.

The serviceman was very prompt, friendly, and professional.  He explained in detail what needed to be done and how much it would cost before doing the service.
We will definitely use this company again.

I would highly recommend Andy's Appliance. The technician, Adam, identified the problem and even found that the part was covered under warranty!! I did pay for labor but considering the hours put in over 2 visits I found this reasonable.  He explained everything to me and I felt "in the loop" during my repair. I appreciated this, as some repairmen never tell you anything until it is time to write the check. The service professional, on time and reasonably priced. I was very impressed with their business.

Just fine- coordinating them getting into the house - they called us with the diagnosis and what it would cost - we approved and paid and they emailed us a bill. Worked out well and we appreciate we did not need to stay at home to let them in

The technician called to let me know he could come earlier than the scheduled time frame which was great.He arrived and explained the cost of the replacement.  He showed me the broken part and explained the replacement process.  He also asked if I was a senior (for discount) and asked if I had a coupon.  I was able to search and find a coupon in the phone book.

I have done business with Andy's for a number of years, and have always been happy with the service, the servicemen, and the cost.  They repair all or most brands, and will special order parts if necessary.  I  recomment them to friends when they need repairmen.  I don't believe people will be disappointed in Andy's - I never have been.

Fine.

On time. Fast. Courteous.  Part was on the truck so the whole job was done in one stop (about 40 minutes).  Answered all my questions thoroughly.  Very satisfied.

I called Andy's around 8:30 am. The person that handled my call was very attentive and polite. He set up a time frame for the technician to come out and told me he would call first. Two hours later, my problem was fixed. My biggest impression from this company was the customer service. Good customer service can be hard to come by these days. I will definitely call on them again if I need to. I will also recommend them to others.

Clay came out from Andy's.  He called right before he came.  He took his shoes off at the door which I really love.  He was very professional and up front about cost.  He gave me some tips on keeping my dishwasher clean as well.  They were even able to give me a same day appointment, although I had to put it off one day.  I would highly recommend them and I will call them again if something goes wrong with my appliances.

They were wonderful. They have a repair contract with the other company. Adam is the guy who came out to repair from Andy's. He was so responsive. He has been just wonderful. It didn’t cost me anything because it was under warranty.

They scheduled an appointment for the next day. That morning, the service technician called to say he was done early with his previous jobs, so he got here earlier than planned which was great!  The service technician was very polite, personable, and professional.  He had the part that he needed in his truck, so he could fix my ice-maker  without having to schedule a follow-up appointment.   I will definitely use them again!  I had a great experience with Andy's Appliance Repair.