All Pro Lock & Key

Called them at 8am to unlock office door.  They arrived later than they said they would and got the door open.  Were in and out of the office from just after 9 am to nearly 3 pm taking old lock off and trying to put new one on.  2 men working and when speaking with staff they said a new commercial lock would run up to $600 as the $200-$300 one they brought in malfunctioned and they had to try to get a new part.  At that point we called them to tell them we weren't interested in continuing their service due to the high cost and we needed to investigate the options before going forward.  They began getting rude on the phone.  Then John called back and was getting rude with me saying they needed to finish the job and they hadn't even quoted prices, they were just talking.  He was getting louder with me on the phone when I finally told him I would have our director call him directly to discuss the situation as I could not authorize him to continue.  Our  director did call John back and was called an expletive (A**%$#$) and was told "we were (expletive) them around to get out of the bill".  He explained we would pay for their time but we needed the parts they had taken with them back and dropped off with the invoice for the time already spent on the job.  John continued to get angry and would not stop talking to the point our operations director had to tell him to stop and he was hanging up.  They left our office with the entire door lock, cylinder and master key. 

We had to call the police the next day to get our property back as they refused to bring back the entire lock, cylinder and master key. 
Very unprofessional and will be reporting them to the BBB.