ACS Door Services

Would NOT recommend this company. When showing up to remove the existing door they didn't show up with enough equipment. And told us they needed an additional lift AND a forklift. I told them it needed to be done that day they showed up (we had events scheduled the next couple days) and this would delay installing. We were nice and let them borrow our equipment & my husband had to stay to help remove the exisiting door. This was suppose to be all included in the quote they gave us, but I guess not. After a month of constantly calling them for a refund of using our equipment and help, they offered $200. Not to mention the door was never sealed on the top portion so bugs can easily get in until we fixed it ourselves, and the door was TWO weeks late. The receptionist assured me it would get here in the 2-4 weeks when it was ordered, as they are always there on time, but when I called the distrubtor they said commercial doors are always 6 week timeline. So I don't appreciate being lied to for them to make a sale. Very unprofessional & will never go through them again. Save your money & go with a different company!

They provided a high level of customer service and got the job done quickly.

Kenny from ACS helped us open a hopelessly stuck garage door on an old detached garage. ACS was quick to respond. Extremely happy!

Excellent! Highly recommend ACS. We called on a Friday evening (around 6PM) since our door would not open. We were given an appointment the very next day (Saturday) in which they diagnosed and repaired in about 30 minutes. Their employee was courteous, knowledgeable, and professional. We even got a discount for mentioning Angie's List!

Work done promptly and in a professional manner. In addition, he aligned the door and installed nylon rollers. The door never was so quiet even when new.

The pair of installers arrived on time, were courteous, neat and professional. They provided costs and estimated labor before the work was done, including some additional parts on my door to make it function better. While they had a little difficulty working with my very old door and some bent hinges, they made a number of extra adjustments and charged no extra for their additional time. They produced a smooth-running door opener that's now working great. My only concern was that they missed asking me for a lightbulb to put in the unit, so I still need to do that myself. Thank you!

Great. Paul did a wonderful job. He has a great personality, explains what he is doing, how much it will cost and cleans up after himself. My garage door opener is so quite now. I open and close it just to hear how quite it is. I will do business with them if I ever need them again.

The doors look almost like new and they work great now! We thought we were going to have to replace them with new doors so we were very happy when they were fixed instead of being replaced.

I used a company several years ago to repair a garage door for me and I was generally pleased with their work.  I called the number on the sticker they had left on my garage wall as was connected with ACS and made an appointment for them to fix one of my garage doors.  They were supposed to show up between 9:00 and 9:30 AM.  They arrived at 8:20 AM without calling ahead to let us know.  They replaced the torsion springs at the top of the garage door and handed me a bill for $555.00.  Problems, in increasing order of severity:

1.  They replaced the two old torsion springs with two new ones of different sizes.  While this apparently works, it is my understanding that it would not be uncommon for the two different sizes to have different "cycle lives" with one wearing out before the other one requiring replacement before the full useful life is realized on one of the springs.

2.  The repairman was here a total of about 40 minutes for which I was charged $120 ($40 travel charge and $80/hr with a minimum charge of one hour).  That equates to about $180/hour for a laborer.  That is unacceptable to say the least.

3.  I was charged $399.00 for two "high cycle springs, drums, center bearing and plate". I was with the repairman while he replaced the springs and the only parts I saw being replaced were the springs.  No other parts were replaced to my knowledge.  He just slipped the old springs off and put the new ones on.  I got the specs from him on the springs and found that two new springs which appeared to match these specs were readily available from several retailers I found on the internet for $50.00-60.00, including associated installation hardware. And that was presumably at retail.  Thus, ACS's pricing appeared to me to be 5-6 times higher than other retail prices for the springs I found on the internet.

When I called the company to complain, I was advised that the $399 for the springs included the 5 year warranty, and if I didn't want that warranty they could reduce the charge by $100.  This option was not previously offered to me. Since the springs were rated to have a 20,000 cycle life (i.e.20,000 times for the door to go up and down) it appeared to me that I'd have to put the door up and down about 11 times a day every day for the next 5 years before they would likely wear out.  I chose not to pay for this warranty.

I did eventually receive about a $150 refund, with the work still costing me over $400 for about 40 minutes of labor and what looked to me to be about $50-$60 of materials.  This is abusive in my opinion.

I'm guessing that something has happened at the company, whether a change in ownership, management or whatever, I don't really know.  What I do know is that in my opinion the charges for the work done were abusive and their arriving 40-60 minutes early without notice was not professional. 

Replaced door springs.

They were outstanding.  They were wonderful and never tried to over charge me or rip me off.  I feel they are a trusted company.  The service tech arrived in a timely manner.  It was important to me that he never tried to sell me a new unit. He cleaned up and they work was done quickly.  He recommended the cheaper way to fix the problem.

I went to grab some lunch and when I came home I noticed my garage door had not closed completely, it was also slightly askew. I crawled under the door and tried to force the door to close completely. Around this time I noticed the cable on the left (as you look out) was not connected to the ceiling any more. There is a sticker near my wall-mounted opener with the company's number. I gave them a call and they said they could have someone out between 2 and 4. David, the repairman was there at or slightly before 2. He was nice, polite and he knew immediately how to fix the problem. I didn't time him, but he took maybe an hour and when he was done everything worked. He also gave me some hints/tips regarding rustoleum to help prevent my bottom brackets rusting again.

A spring on our garage door broke - I looked in the phone book for a provider and this one advertised same day service.  They were there in less than 3 hours, explained every part of the repair and gave me options.  The technician, Matt, was very professional, very nice and I found him to be honest.  I would use them again, though I don't think I'll need to anytime soon since he fixed things so well.

The man that came out to look at it was really nice and professional. He was very courteous when he came back out to repair the issue. The issue was just as much my fault as it was his.