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About us
Only ZEROREZ cleans and sanitizes with patented Zr Water, eliminating the need for harsh soaps, shampoos and detergents. ZEROREZ cleans carpet, tile and grout, upholstery, area rugs and air ducts in the Omaha and Lincoln Metro Areas. ZEROREZ is certified by the IICRC and was awarded with the highest Platinum Rating for both our equipment and our technology by the Carpet and Rug Institute. All of our services come with a 30 Day Gotta Love It Guarantee!
Business highlights
Emergency services offered
12 years of experience
Services we offer
ZEROREZ professionally cleans carpet, area rugs and air ducts in the Omaha and Lincoln Metro Areas with patented Empowered Water., tile and grout, upholstery
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.533 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 15% | ||
| 6% | ||
| 0% | ||
| 6% |
Showing 1-25 of 33 reviews
Benjamin L.
Sep 2018
Excellent Service. 3 rooms hallway 16 stairs and coat closet cleaned and carpet did dry in 7 hours.
Randy M.
May 2017
Everything was good.
JACQUIE R.
May 2017
...
Sandra M.
Feb 2017
No other carpet cleaner was able to get stains out. The cleanest the carpet has been! It was pricey though but we have pets.
Patrick B.
Jan 2017
Great. I will definitely use again
Patrick C.
Sep 2016
They were fine.
Patti M.
Jun 2016
unknown
JACQUIE R.
Apr 2016
unknown
Vicki W.
Mar 2016
unknown
James S.
Feb 2016
unknown
Charles B.
Jan 2016
unknown
Andrew C.
Oct 2015
unknown
Response from Zerorez of Omaha
"Thank you for the feedback. We are happy you are satisfied with our services."
Lori B.
Sep 2015
I am happy with the service they provided. They came recommended from people I work with. I was hesitant due to the other reviews but gave them a try based on the recommendation. They arrived when they said they would. They completed the project in a professional manner and answered all my questions. Yes, they did try to upsell me, but when I said NO, they were not put off in any way and continued to be very pleasant. I have some very old and worn out carpet and Blake (the rep that did my house) worked hard to get it looking decent. I would recommend their services.
Response from Zerorez of Omaha
"Thank you [Removed member name]. I'm very pleased you gave us the opportunity and even more pleased you are happy with the outcome."
Kathleen H.
Jun 2015
It was really good. They were really good. I like them.
Wilma B.
Jun 2015
.
JACQUIE R.
Jun 2015
They did very well. I had a dog so they had to do a lot more work in that room.
Connie H.
Jun 2015
unknown
JOHN M.
Jun 2015
carpet cleaner that I The reason we were having the carpet cleaned is there were some dirt stains in front of our couch and where the carpet is close to the dining room. The cleaning did not remove the stains. I cleaned the carpet myself about a month later using a Bissel carpet cleaner that I purchased and I was able to remove those same stains when I cleaned the carpet..
Except for not removing the visible stains in our carpet, the rest of the experience was good. They acted professionally, they were on time and they charged a fair price for the task.
But since I am able to do a better job than them using my own carpet cleaner. I would not use these people again.
Except for not removing the visible stains in our carpet, the rest of the experience was good. They acted professionally, they were on time and they charged a fair price for the task.
But since I am able to do a better job than them using my own carpet cleaner. I would not use these people again.
Response from Zerorez of Omaha
"Hello, We are sorry to hear that our service wasn't up to your standards. Please feel free to contact us at 402-933-1988 so that we can discuss your service and see if we can find a way to make things right for you. We will look forward to hearing back from you and hearing more about how things went. We do offer a 30 day satisfaction guarantee, I see this service was provided on September 27th, 2014. We can still find a way to make this right for you. We are always happy to do what we can to help in the event that we hear that one of our clients was disappointed. All the best, Zerorez Customer Care"
Julie B.
May 2015
it didn't
Response from Zerorez of Omaha
"We are sorry you still feel this way. After your initial cleaning in November we tried very hard to come out and address any concerns you may have had. If you remember, we offered for the General Manager to come out and assess the situation in addition to a 30% refund. Our technician felt the carpet was beyond repair and needed replaced and gave his recommendation to you before starting the cleaning process. We offer a 30 day satisfaction guarantee and this is well outside of that time. Given the fact you are still upset about the outcome, we would like to extend an offer to come out and assess the situation and see if there is anything we can do. Our goal is to satisfy every customer, every time. Please give us a call at (402) 933-1988 and we can find a time that works for you. All the best, Zerorez Customer Care"
Joyce L.
Apr 2015
unknown
Response from Zerorez of Omaha
"Hello, We are sorry to hear that our service wasn't up to your standards. Please feel free to contact us at 402-933-1988 so that we can discuss your service and see if we can find a way to make things right for you. We will look forward to hearing back from you and hearing more about how things went. We do guarantee all of the work we do for 30 days, I see this service was provided a little over three months ago. We can still find a way to make this right for you. We are always happy to do what we can to help in the event that we hear that one of our clients was disappointed. All the best, Zerorez Customer Care"
Stuart M.
Mar 2015
unknown
Gary G.
Mar 2015
5/8/14 - they did refund us part of our fee which was good.
I have never been so disappointed in a carpet cleaning service. 1 hour for six rooms. One pass over on each area even high traffic.
The person who came to clean the carpet showed up promptly but had many up sales it was outrageous. If the room was clean of furniture it was more money. Pet treatment $50 a room. $100 to protect your carpet fibers? Once you say no to all of this the carpet cleaning is very quick.
The tech told me that my high traffic area would always look like it did (dirty) because we were "unwilling" to pay for the special services.
My husband cleaned the high traffic areas again this weekend with our at home cleaner and had six buckets of dirty water which came out of one area.
How does it look now that we did it ourselves - like brand new.
We did let the company know what we thought (they called back two days later and left a message) laughing as they left it saying they would come out again to clean it!
Why bother this was a big waste.
I have never been so disappointed in a carpet cleaning service. 1 hour for six rooms. One pass over on each area even high traffic.
The person who came to clean the carpet showed up promptly but had many up sales it was outrageous. If the room was clean of furniture it was more money. Pet treatment $50 a room. $100 to protect your carpet fibers? Once you say no to all of this the carpet cleaning is very quick.
The tech told me that my high traffic area would always look like it did (dirty) because we were "unwilling" to pay for the special services.
My husband cleaned the high traffic areas again this weekend with our at home cleaner and had six buckets of dirty water which came out of one area.
How does it look now that we did it ourselves - like brand new.
We did let the company know what we thought (they called back two days later and left a message) laughing as they left it saying they would come out again to clean it!
Why bother this was a big waste.
Response from Zerorez of Omaha
"Hello, Thank you for providing feedback on your service. We were very sorry to hear that we let you down with our cleaning. We pride ourselves on providing an industry leading clean quality and a one of a kind customer service experience, but clearly, we aren't perfect. We hope that the resolutions that we worked out with you were satisfactory and that we can count on working for you again sometime. We would love to have an opportunity to show you that we are capable of getting your home cleaned properly on the first visit. Thanks again for making us aware of the situation and your concerns so that we can learn from our shortcomings and get better at what we do! Regards, Zerorez Customer Care"
Earl C.
Mar 2015
unknown
Terry C.
Mar 2015
Great, no problems, very good cleaning which other cleaners unable to clean. No complaints,
Margery B.
Dec 2014
unknown
Licensing
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FAQ
Zerorez of Omaha is currently rated 4.5 overall out of 5.
Zerorez of Omaha accepts the following forms of payment: CreditCard
No, Zerorez of Omaha does not offer free project estimates.
No, Zerorez of Omaha does not offer eco-friendly accreditations.
No, Zerorez of Omaha does not offer a senior discount.
Yes, Zerorez of Omaha offers emergency services.
No, Zerorez of Omaha does not offer warranties.