Services we offer
Auto repair, oil change, air conditioning, battery, brakes, exhaust catalytic converter, muffler, pipes, radiator, cooling system, shocks, struts, tires, tune up & wheel alignment.
Reviews
3.01 Reviews
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Showing 1-1 of 1 reviews
Brock S.
Sep 2013
Auto Service
When I took my vehicle to FRIESEN FORD the shop personnel were polite but lacked diesel experience. The dealer was unable to find the problem, in spite of my pointing out the problems. I had to take my vehicle back home, find the problems, photograph them and use my own tools to diagnose the problem.
I took my vehicle back to FRIESEN FORD and the tech did not have the tools to reproduce the problem. The tech had to use my diagnostic tools and subsequently broke them. It took the tech almost 3 weeks to perform the repair. 2 months later and the shop hasn't gotten in touch w/ me to replace the item. It was a low cost simple tool but the principal is the same none the less.
The tech appears to have rushed the repair as I've had to re-tighten several bolts throughout the engine bay that were loose. On two separate occasions I had the tech on the phone asking questions and I followed up with in person and he appeared to contradict himself. I do not know if he was intentionally lying but he was nervous and did not seem confident in his work.
FRIESEN FORD techs and staff were polite but lacked the skills to diagnose diesel/forced induction motors. The shop appears understaffed, undersized for their needs and lacking in experience.
If they slowed down and didn't try to rush vehicles in-out, their quality of work may improve.
I doubt if I would use their service again as I normally do my own maintenance and repairs however they are the only Ford dealer in a 30 mile radius, should I be stuck with a warranty issue.
I took my vehicle back to FRIESEN FORD and the tech did not have the tools to reproduce the problem. The tech had to use my diagnostic tools and subsequently broke them. It took the tech almost 3 weeks to perform the repair. 2 months later and the shop hasn't gotten in touch w/ me to replace the item. It was a low cost simple tool but the principal is the same none the less.
The tech appears to have rushed the repair as I've had to re-tighten several bolts throughout the engine bay that were loose. On two separate occasions I had the tech on the phone asking questions and I followed up with in person and he appeared to contradict himself. I do not know if he was intentionally lying but he was nervous and did not seem confident in his work.
FRIESEN FORD techs and staff were polite but lacked the skills to diagnose diesel/forced induction motors. The shop appears understaffed, undersized for their needs and lacking in experience.
If they slowed down and didn't try to rush vehicles in-out, their quality of work may improve.
I doubt if I would use their service again as I normally do my own maintenance and repairs however they are the only Ford dealer in a 30 mile radius, should I be stuck with a warranty issue.
Licensing
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FAQ
Wortman Motor Co is currently rated 3.0 overall out of 5.
No, Wortman Motor Co does not offer free project estimates.
No, Wortman Motor Co does not offer eco-friendly accreditations.
No, Wortman Motor Co does not offer a senior discount.
No, Wortman Motor Co does not offer emergency services.
No, Wortman Motor Co does not offer warranties.
Wortman Motor Co offers the following services: Auto repair, oil change, air conditioning, battery, brakes, exhaust catalytic converter, muffler, pipes, radiator, cooling system, shocks, struts, tires, tune up & wheel alignment.