Reviews
1.01 Reviews
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Lisa A.
Sep 2013
Property Management
I moved out of the Cascades II apartment building on June 28, 2012. At the time, the building was just changing property management companies, but I was not made aware of the change (none of the residents knew). The property manager at the time checked me out and wrote a note (which I have a copy of) stating that the apartment was very clean and in great condition.
I moved out of state, and awaited my security deposit in August. I communicated with the new property manager in early August, and she had stated that my apartment was cleaned beautifully and that I did a very nice job. Shortly after, I received my security deposit from Kelly Zander.
Despite the note saying my apartment was cleaned and the nice comments about my cleaning from the new property manager, Zander still charged me a $20.00 cleaning fee for "spots on the linoleum." He also charged me $40.00 for a small red scuff on the bathtub that was there when I moved in. The original property manager was the individual that completed my check in form, and she did not mark the presence of a red scratch. In any case, given that I left the apartment in wonderful condition, a $40.00 charge for this seems out of order.
When I called Zander to ask about these charges, he was extremely rude and accused me of "damaging the property." He was incensed and advised that I "take him to court" if I wanted to dispute the charges. Instead of being polite and discussing the charges, he was aggressive, argumentative, and extremely unpleasant. This is not how I expect to get treated after spending days cleaning an apartment, paying to have the carpet professionally steam cleaned, and paying for a full month's rent even though I was not occupying the unit.
I would not advise anyone to rent from PARK Holdings LLP including the Cascades II building. They are rude and unreasonable, and have terrible customer service.
I moved out of state, and awaited my security deposit in August. I communicated with the new property manager in early August, and she had stated that my apartment was cleaned beautifully and that I did a very nice job. Shortly after, I received my security deposit from Kelly Zander.
Despite the note saying my apartment was cleaned and the nice comments about my cleaning from the new property manager, Zander still charged me a $20.00 cleaning fee for "spots on the linoleum." He also charged me $40.00 for a small red scuff on the bathtub that was there when I moved in. The original property manager was the individual that completed my check in form, and she did not mark the presence of a red scratch. In any case, given that I left the apartment in wonderful condition, a $40.00 charge for this seems out of order.
When I called Zander to ask about these charges, he was extremely rude and accused me of "damaging the property." He was incensed and advised that I "take him to court" if I wanted to dispute the charges. Instead of being polite and discussing the charges, he was aggressive, argumentative, and extremely unpleasant. This is not how I expect to get treated after spending days cleaning an apartment, paying to have the carpet professionally steam cleaned, and paying for a full month's rent even though I was not occupying the unit.
I would not advise anyone to rent from PARK Holdings LLP including the Cascades II building. They are rude and unreasonable, and have terrible customer service.
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FAQ
PARK Holdings LLP is currently rated 1.0 overall out of 5.
No, PARK Holdings LLP does not offer free project estimates.
No, PARK Holdings LLP does not offer eco-friendly accreditations.
No, PARK Holdings LLP does not offer a senior discount.
No, PARK Holdings LLP does not offer emergency services.
No, PARK Holdings LLP does not offer warranties.