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Reviews
3.02 Reviews
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Showing 1-2 of 2 reviews
Liane A.
Mar 2013
Good experience picking out color. Professional staff, and great quality installation. Very happy with the finished product.
Maryanne W.
Apr 2012
Ordered 11-16-11. Was told I should have product installed by Christmas. Came out to make original template 1-25-12. Arrived a week later to install. Did not match seams. Filled gaps with epxoy. Installed countertop crooked. Left gaps at the wall. Left globs of gule on surfaces. Complained to owner, not cooperative, inspected job, agreeded to corrections. Reordered material to make corrections.
Returned 4-19-12 to remake template, broke section of counter and attempted to patch it. Returned 4-25-12 to reinstall one section of countertop. Uninstalled another section to install replacement piece, broke back and side out of new lower cabinet, cut into the sheetrock when reinstalling piece so that when done the top was flush with the drawers instead of the inch overhang that the other side of the top has. Still filled gaps with silicone, denied need to replace piece broken by intaller on previous visit. Claimed this was quality workmanship. We had two independeant contractors inspect work, both told us to refuse to accept poor workmanship. Called owner, expressed displeasure with work, asked him to either complete job correctly or refund our deposit. He refused. Invited him out to inspect work, came, was beligerant, hostine, slanderous and unyeilding.
Refused to make any further corrections. The matter will probably end up in court.
Returned 4-19-12 to remake template, broke section of counter and attempted to patch it. Returned 4-25-12 to reinstall one section of countertop. Uninstalled another section to install replacement piece, broke back and side out of new lower cabinet, cut into the sheetrock when reinstalling piece so that when done the top was flush with the drawers instead of the inch overhang that the other side of the top has. Still filled gaps with silicone, denied need to replace piece broken by intaller on previous visit. Claimed this was quality workmanship. We had two independeant contractors inspect work, both told us to refuse to accept poor workmanship. Called owner, expressed displeasure with work, asked him to either complete job correctly or refund our deposit. He refused. Invited him out to inspect work, came, was beligerant, hostine, slanderous and unyeilding.
Refused to make any further corrections. The matter will probably end up in court.
Response from STONE CRAFTERS
"Originally had a bad seam done. Re-ordered material, re-did problem area, also fixed another area that customer wasn't happy with. Still not happy, went out to meet with customer and their "expert". "Expert" was intoxicated neighbor. Have went out of our way to re-do everything that was a problem for them. Everything looks great in the kitchen, have pictures to prove it."
Licensing
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FAQ
STONE CRAFTERS is currently rated 3.0 overall out of 5.
No, STONE CRAFTERS does not offer free project estimates.
No, STONE CRAFTERS does not offer eco-friendly accreditations.
No, STONE CRAFTERS does not offer a senior discount.
No, STONE CRAFTERS does not offer emergency services.
No, STONE CRAFTERS does not offer warranties.