Absolute Comfort Inc
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| 100% | ||
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The heat exchanger in my Lennox furnace was corroded through. It was under warranty and parts covered. Lennox sends a box that includes not only the heat exchanger but burners as well as some additional items. Absolute comfort was to install the replacement parts plus labor. As a retired Missile Technician for the government, I had no issues with removing the old heat exchanger and installing the parts myself. That said Lennox wants a certified dealer to do the work. I did the removal. When Absolute comfort arrived the service Tech did not bring in the entire box of parts into my home, only the heat exchanger. When I asked for the rest of the parts, he stated this is all you get. I said no, I k now what is included and there are burners, etc. missing.
He was adamant this was all I was going to get and became angry. I made a phone call to Lennox service center in MN. Indeed he was dishonest and yes, There were additional parts included in the kit. They phoned Absolute comfort. I have no idea what was said, but the next day the service tech was back at my house installing the additional parts. He said they were in the bottom of the box and he didn't see them. How do you not see parts the size of a bread box? I made no argument with him and allowed him to complete the job as required, but never again will I do business with Absolute comfort.
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