Canad Inns & Destination Center

I booked a room for my husband and myself at the Canad Inn on 5-17-2014 for one night. The man that helped on the phone during the booking stated that there was only on regular King room left and the only other rooms available were suites. I told him I wanted the regular king room. After our phone transaction, I thought I had booked a regular King roomWhen we checked in on the 17th, he told me We had a King suite for the night. I told him that I had booked a regular King room not a suite. He told me that was not what the reservation said, so I asked him if he had a regular King room available. He said no they just had suites left. Because it was our daughter's graduation that day, I knew we had to have a room, so I took the suite. Right behind us another couple we knew decided to spend the night without reservations, and they got a regular King room. I was very unhappy when I heard that. The rooms are not worth $220/night for a suite. The bed was not a King bed, it was a queen and very uncomfortable. The pillows were uncomfortable & the jacuzzi dirty and after we cleaned it & got into it, I realized there were no hand holds or any type of leverage to get out of this jacuzzi which was very deep with no seats in it. I almost slipped trying to get out of it. They had a water slide in the hotel & even the paying guests of the hotel had to pay $10 each for wristbands. We had to pay $30 to rent a cabana just so we could watch our kids/grandkids. The bottom line, this place is way over priced for the type of room & service you get. When I checked out this morning, I asked about a receipt & the person working at the front desk said that it was billed to my credit card & wouldn't be issuing a receipt. I think businesses like this should be held accountable for poor service & inflated prices & people have a right to know what to expect when they stay there. We definitely won't be staying there again.

I would like to update my review as of 5/26/14. I wrote a letter to the general manager of the Canad Inn and told him about the incident with the price of the room and the other things that I mentioned. He was very courteous and helpful with the situation. He gave me $150 credit towards our stay and addressed the cleaning of the jacuzzi in our room along with looking into getting hand holds on them for safety purposes. He told me to give them another chance the next time we are in town, and he guaranteed we would be given top notch service & room. I give him A+ for following through and making the customer feel like their concerns are his! Great job Kevin!