Western Products

We recommend highly! Clear understanding of options, our final choices, and our place in their schedule of jobs. Wonderful crew was able to remove and replace shingles in one day. Our other job included replacing 4 windows and 2 glass patio doors. The 2-man team of Will and Mitch was professional, respectful, informative, and fun. The job was finished on time with windows and doors looking wonderful and working smoothly. So glad we chose Western Products!

It went great especially Dale he was the installer and he was really great. It was wonderful and great company to work with.

I recently had Western products re-shingle my house.  I didn't have major problems to prompt this but I knew it was time.  I called a few places and Western Products was able to get there the soonest.  I wanted it done before the start of Summer.  The price seemed fair when I asked others what they paid for similar services.  Right away the day after I called Darin the salesman came over and explained the whole process to me. He had been a roofer for over 10 years so he knew what he was talking about. My usual experience with salespeople is they just dress nicer and talk good but know nothing about what it takes to do the job. My house is older so he told me they might find some issues under the current shingles.  I believe he said 'remodels are like Christmas gifts......you never know what you are going to get till you open it up".   After we did  the appropriate paperwork his crew showed up about a week later to do the job. After the tear off they discovered some rotten boards.  Right away he sent me pictures and called me to explain what they would do to correct it. I was glad they informed me and I was ok with whatever it took to fix it.  

My house is smaller so they were all done and gone before I returned home from work.  The roof looked great and I couldn't find any evidence that they were even there.  NO tire ruts, garbage,  or debris was to be found.  I even took a magnet my neighbor had and went around the house.  NOT 1 nail. I was blown away.  I expected to find a few.  Darin stopped by that night to see if I was happy with the work.  Next year I plan on doing my garage and I will definitely give them a call. 

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I gave Western Products a grade of C, mostly due to my overall frustration with this process and my perception of communications.. I felt is was not fair to give the anger-based D grade that I hovered over.. So, on to my review?
I looked for several businesses in town that could do the work for me. While cost was a factor, so was speed. My roof had begun to leak and I needed it repaired. Long story...less long....while the quote for Western Products was about $4000 higher than the closest other bids, I decided to go with them based upon the fact I was assured they could start the work in about 2 week rather than a 4-6 weeks from the others. Also, I felt going with a more established company that offered same as cash financing was a plus.
ROOFING
Work did start on the roof on time. In fact, due to the fact another project they were working on was cancelled, they were able to send 2 crews to my home and complete the removal and install of the new roof on the same day. They also removed the chimney to below my roofline and installed a new vent that was routed through the chimney. Regarding the speed in which this was done, I have no issues and would give that a grade of A, however, I do think it was typical that it was done that quickly and was more attributed to the other project being put on hold. If that was all I had done, I would have given A's and B's. The B's would be really for the pricing and quality.
Quality wise, the new vent that was installed was noticeably tilted and the drip edge that was put around the roof was kinda beat up. In fact, i had to request that a few be corrected and got a bit of an eye roll from the crew lead when I asked about this. I am still waiting on the new chimney vent to be corrected.
Also, when the old gutters were removed and the new roof was put on, a gap in the soffit was made wider. I had mentioned that birds were getting into this area of the roof section and expected this to be corrected. It was not and birds started making their nest once again. When I called and pointed this out, a person was sent over to fix it by screwing a strip of metal over part of the opening. However, the entire hole was not covered. I am still awaiting that to be repaired.
The clean up around the house was pretty good. I did go around after the crew left and found 6 nails in the driveway and about the same around on the sidewalk and patio. I kinda expected that, but would have been much more pleased to find none.
GUTTERS
The gutters took a couple of weeks to get installed. I was told this would happen since I was getting seamless gutters that kept leaves out. Since it is easier to set up the forming machine and do several jobs at the same time, I understood I would need to wait. When the gutters were installed, they looked great. My initial frustration I had with that was due to the heavy rains we had while I was waiting (it happens) and that I again found several nails in the driveway as well as some metal waste from the cutting tool.

The more bothersome issue was with regards to the invoice. After I got the first invoice, I mentioned it to the supervisor and he said not to worry about, he will let them know it was part of the package.  After getting two more, I called the company and told them it was part of the package deal.  I got the forth invoice with red ink on it telling me to send in the money.  This is after I had already paid for the entire project.  Obviously their communications are an issue when dealing with the different divisions.
GABLE VENTS
To date, I am still waiting on this to be completed. Once again...Long Story...Less Long, I have been waiting for over 2 1/2 months to get these installed. This has been the most frustrating part of the process...especially since I have already paid in full for the work to be done. I did this in good faith since I was told that would be done right after the roofing was done. I have been told several times they thought this was done. I have made a lot of calls and texts. About half have gone unreturned until I get a bit forceful on the subject. While I can appreciate the short season we have and that sometimes projects get delayed, what I cannot understand is the failures in simply letting me know what is going on. In fact, I had stayed home 1 day to meet with staff to get this done, only to have no one show up.
OVERALL
This project started over 3 months ago and is still not completed. I was called today and told this will be done next week. I am hoping this is true.
In general, I think the work is good, but a bit overpriced.   In my opinion, communication is a major issue, not only with the customer, but within the company.  While things happen with construction projects, the importance of keeping the customer informed cannot be undervalued.  Recently, I uncharacteristically left a profanity laden tirade on the supervisor?s phone for his lack of communications.  While I did later apologized for the profanity, I did note my level of frustration and my desire go get this job completed were real and needed to be addressed.  I am hoping the promise to get this finished next week comes true.

My final advice, I foolishly signed off on the Western Products getting fully payment from the finance company prior to the work being done.  While admittedly, the remaining issues are minor issues in relation to the overall project, it still needed to be done.  Waiting for over 2 months for this is not right, especially since the internal communications were not good at the company.  I wonder if I did not stay on this, if it would ever be done.   I felt my bargaining chips were gone.  Being a ?Good Guy? came back to bite me.  Don?t make the same mistake.

It was a pleasant experience. The task was completed that we asked and we were happy with the end result.

Provider was a month late. 
Provider was in a hurry and did not pay attention to detail.  Failed to complete the window trim to match the other windows and doors.

I thought it went very well.  Never met the installers since I was at work but it was all done in 1 day.  Everything was cleaned up and all trash materials were taken away.  They were a very good group to work with.

The window installer (Dale) did a great job. He's a real craftsman and a hard worker. He moved furniture to get at the old windows and everything was put back exactly as it had been and he was meticulous in cleaning up afterwards and the salesman, Ernie Scheid, and someone else from Western Products came by to check out the work and called us yesterday to see if we are satisfied.

We needed a new roof due to wind damage.  The installation was contracted to Western Products in Fargo, ND.  The complete tear off and roofing project took a weekend to complete and looked great when finished.  The problems began when the roof leaked immediately during the next rain.  I contacted  Western Products.  I was called by Adam and told that there was no crew in my area and that he wanted the roofer who had done the work to see what the issue was.  He said that he would have a crew in our area the next week and that our roofer would be in town that week's Friday.  He said that if it rained again before then that he would have his team come earlier.  He failed to show up when it rained the next time.  No attempt was made to contact us.  On the Friday that we had arranged to meet, he did not show up again.  I called him at 5pm and he said that he had forgotten to schedule the repair in his planner.  He was no longer in town, and was not  coming to repair it that day.  Eventually  a team came out to the house (when I was at work) and said that there was flashing missing.  The next time it rained it leaked again.  I don't know if any attempt at repair was made or if they just came out and identified the problem.  I eventually had the original roofer come to my house and watched him complete a flashing repair.   I am waiting until Spring to see that the roof really is fixed before I have the water damage repaired.  The drywall is badly stained and the texture was rubbing off when it was saturated.  For me, the issue is the lack of communication and follow up when the problems happened.  The leak was unfortunate, but I feel that I am doing all the work to get someone to fix the problems that were created during the installation.

They came with the design and helped us find people to come in and do the different types of work, the electrician and the cabinets and that kind of stuff.  We were really happy with them.

We had used them before and we were really happy with the windows and the installers.  They did a very nice job installing and they really cleaned up after themselves.  They didn’t leave a mess or anything for us afterwards.  I would use them again in the future.

Our salesperson told us she comes to all the installations she schedules.  We didn't see her at ours.  Also, NO ONE called us after the installation.  I had to call Western Products two weeks after the installation because the color of the window wasn't what we had wanted or expected.  Had we not called, who knows when they would have called us to see if we were happy with the finished product.

Also, we noticed the salesperson wanted to make REALLY sure we did the survey from Anderson Windows after the installation, so far as to indicate how we should answer the numerical part of the survey.  I had the feeling the company was more concerned about the survey than anything else, to be honest.

They were quick about getting the work done. We felt that they were fair. They were good with communication. I would recommend them.