Turf Tamers LLC.

The leaves were blown off the large front yard and the mowing was done nicely. However, there were some 90 degree house corners where the leaves still remained up against the back side of the house - 2 to 3 inches deep - and some of the 'decorative rocks' were left with leaves in them, in areas. The company did return & clean up those areas. .

Turf Tamers representative ?Max? showed up the week of June



16th 2015 after I had called to have a valve that was stuck fixed.  Max called my cell on the 19th and said he had time to



stop now and that he was on the way to my home. I wanted to have the valve



fixed and met him at my house within 15 minutes. The issue was one section of sprinklers



would not turn off preventing progression to other sections to water lawn.



After showing him where the timer was and what happened when I turned the



system on Max and I spent 15 minutes looking for the valve box.  After we found the valve box I was told by



max he didn?t have any tools with him, his regular truck had been taken by



another employee for another job, the current truck he was driving had a



pliers. After looking at the valve box he determined that he was not familiar



with the system, was too old and would need help to fix the system.  He said he would be back. I did leave the



gate and side garage door open so he had access at any allowing time for turf



tamers to repair system when they were available.  Thus, per my request they returned when I



wasn?t at home so I have no way of tracking the time they were actually at my



house repairing the system. The system has been winterized the past 5 years or



so by turf tamers and sprinkler heads repaired several times by the company in



the past. The system has worked well every year until they finished the job this summer.  Although I did request one sprinkler head be  repaired, I did not anticipate 7 being replaced, I was not notified that they



were replacing so many. They actually replaced one that



specifically had been capped by turf tamers 2 years ago. The garden zone #11 was



working the day I was showing Max what was wrong with zone one. After the



repair was completed I turned the garden zone on and it ran for 4 hours before



we noticed it didn?t automatically turn off. I called in mid july and they sent



someone out to review and at that time they replaced the zone 11 sprinkler head



 and they sent out another person to repair and was informed everything was in working order but that the timer was



old and may need repair. The sequence of service is very confusing according to the



invoice supplied. I called requesting service on 6/15 , Max contacted me 6/19



and I met him at the house. Max charged 8.75 hours of time there working on a system he



admitted he didn?t know anything about, and at the first visit came with a



pliers only for the job. Lisa waived $200 as "good will" off the bill secondary to all the hours.



6/26 they came and did a trouble shoot for zone 11 and system and reported on the invoice  ?running well!?  Yet



must have never really checked as the system was not running correctly  



 Thus, I went from one bad valve repair and one sprinkler



head replacement request to 11 hours of service, multiple sprinkler head



replacements, needing a new timer. All from a system that had been working



without any problems the past 20 years that I have lived in the house.  

 

I have no idea if the hours are correct, I was not kept updated to what was needed, progress, or even when they had completed the job.  The first I knew they were done and the ?system running well? is when I received the invoice on 7/2/15.  I started the system and found the system was not running well, new sprinkler heads required adjustment as they were not



sprinkling in the desired location, a capped sprinkler head was inappropriately replaced and  now sprinkling the neighbor?s



lawn, I was not able to use the ?well running? system the entire summer of 2015.  I called and emailed, was told



?yes, I thought the hours were strange also? that was why they didn?t charge for a couple of hours labor.  I trusted



the company as their previous work had been satisfactory over the past years.  The activity that transpired is shoddy at



best. I requested a reduction in cost , they indicated they had already "in good faith" reduced the bill by $200!  Can you imagine $1084 to fix a stuck valve. And now I need a new timer and a new sprinkler head (they actually missed one)

 Lisa the office manager was always polite, answered phone messages and responded to all email.

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I liked that they were efficient when they came to install the sod. I thought they lacked a bit of follow up. They never came back out to finish this one area that they initially could not do because the house next to ours was being built.

Turf Tamers was working at a home in our neighborhood and I asked if they would be able to help us out. They sent someone the same day and provided their services w/in 48 hours - we were thrilled! And they did a GREAT job and were friendly to work with. MUCH appreciated!