Robert Gibb & Sons

They have been thoroughly good. They are very punctual, easy to schedule and they always show up. They do good work and are respectful.

The plumber was rude to my son and very slow when doing the job. This job should of only taken two hours or less.  He was there from 2:30 p.m. until 5:00 p.m. He looked the projects over to see what parts he needed and never called the company to have it delivered so he drove back to the shop and got the parts. Should of had these items on his truck!  He said he would have to come back and finish the work and told my son it would take another two hours to complete. I called another plumber and the work was done in 40 minutes!!

They first came out in December to replace our old and leaky water heater which we inherited from the previous owner a month prior. They did an okay job it was way overpriced and the techs seemed very rude and unhappy to be there, that's fine everyone has a bad day. Fast forward to June 14th when we were having another set of plumbing issues fixed by another company and they noticed there was leaking from the valves on the water heater. We thought this odd since all the piping was replaced at the time of the water heater. I called the following day and they told me someone would be out within 24 hours. The tech arrived on time but was incredibly unfriendly and rude and made it seem like I inconvenienced him to come out and do his job (pretty positive it's the same guy that installed it in the first place). Then he said he had to run out and get the part 10 minutes after he first got there, he was gone an hour and by the time he finished working on the issue it was a total of 2.5 hours. I have to be honest I have never seen anyone function as slowly as this man did, he literally took his time as molasses. I will not be using this company ever again and will not recommend it. Obviously being in business for as long as they have has gone straight to their heads oh and they had the audacity to charge me $100 for labor...complete ridiculousness.

Update: I called into the office and complained about the labor charge and I did have a pleasant woman call me back and state that in fact this was a warranty issue and that she would shred my check. I'm bumping the overall score a grade because of this as they recognized their mistake however only after I had initiated contact.

They did good work. They were great.

I would recommend them. They are excellent repair people. You should make sure everything is included in the estimate. They are a little above average in price. They do the job and work on schedule. We have used them for 17 years.

The serviceman was courteous, removed his shoes, and came same day we called for the request for service

Their sales person was John Ebson and he was very fine to do business with. He was a strong link there and was the reason I did business with them. He is very good. I had got lower bids but they couldn't have done the work before the fall. They were rated well on consumer reports in quality installation. I have never seen any contractor clean up the way I do it.

It's a wonderful company. They're very professional. The job was done in a timely manner. I would absolutely use them again.

The service done was fine. Their pricing was competitive.

The guy came out on Easter Sunday and I was pleased because I had house guest. It cost me an arm and a leg, but they got things working. The utility sink was filling up downstairs, so it would've overflowed into the basement and we would've not been happy. They're a good company and have been around for a long time. We've been in the house that I live in now for about 8 years come September and I've been using Gibbs for the last several years. They seem to be competent and dependable. They also came when they said that they were going to come.

removed years of dirt discarded power supply of electronic air cleaner. Now using micron level paper filter.

I did comparison shopping before choosing Robert Gibb. Not only were they a couple hundred dollars less, they also were able to get it done sooner. The receptionist was fabulous. She was very caring and conscientious. Wonderful follow-up options too. There was no pressure as with some other places. Absolutely wonderful experience.

I called RGS, spoke with a polite gal in dispatch, she scheduled a hating clean and check, the day came and I was dreading a service guy coming over and finding a bunch of repairs. Not the case my tech Todd said he found something that affected the performance he went on to explain the expansion tank and the size was to small for our home, he recommended to install a number 60 with the volume of my system, I didn't know what to think, Todd guaranteed an increase in our systems performance and he was right on the money, we have been using our system a couple weeks and my wife and I think it's working better than in the past. A great experience and for one in many times did I feel like it was money well spent.

The service tech came out and since I hadn’t had the air running because of the moisture, he could not see the condensation. He suggested I run the air and see what would happen. He was at my house approximately 10 minutes for this visit. I ran the air for about an hour and it was ‘leaking’ again – so I called the office to tell them know. The service tech showed up again and looked – he was able to see where it was leaking from – so he took a few things apart, put them back together and determined it wasn’t draining right. He told me I could put a bucket under the where it was leaking (if it continued – he thought he had fixed it, or he could run a hose to the floor drain – but someone might trip over it, or he could install a pump and run a line up and over to the washer to drain) He gave me a bill for $167. When I asked what made up the $167 he said it was the $119 Tune up special (which I don’t believe was done – nor is the service I called for) and some labor. He did get me $20 off for the Gibb sticker. I paid it with hesitation as I was quoted $95 per hour. He was there a total of one hour – maybe an hour and a half if we stretched it – so that would have been approximately $142.50 – not the $167.
As soon as I turned the air back on it started leaking. Nothing had been done to correct it – so my options were to run a hose, the pump or a bucket. I called the service manager the next day – I stated my dissatisfaction about paying $147 and now having to have someone come back out. He said he would make an adjustment. I was assured that he would take care of the adjustment since I had already paid. My check was cashed the next day and no adjustment was made. I also set a time for the service tech to come back out. I ended up going out of town and called the office to reschedule. I have never heard back.
I later got an invoice - it stated it was billed at a flat rate of $167.00 less the $20 coupon. I had paid the service tech when he was here.
Out of desperation I had another company come out and fix it – they simply unplugged the floor drain. They charged $40.
When I first called the service manager, we had a small misunderstanding about what I was looking for – I had made the comment “word about bad service can spread fast” to which he replied “we have been in business 90 years – so I am not worried” I guess you can treat customers terribly if you have been in business for 90 years. I was assured twice I would get a credit - three months later and I have heard nothing.

It went very well. I called at 7:30 that morning and they had someone at my house by 10am.

The experience went great overall.

When we bought this house 20 years ago, there was a big problem in the basement and they put in a big drain pipe. They have cleaned out drains, put in new toilet parts, new faucets, and things like that.

We chose them because they were the quickest since our furnace was dead. They removed the old furnace and replaced it with a new one. I would use them again in the future if I need this kind of service.

John came to give me a bid the afternoon that I called him, and the bid was delivered via email the next day.

Out of the 7 bids I got, Robert Gibb was the only one to encourage me to replace both the furnace AND AC units, even though my furnace is working just fine (had it checked in the spring). They were also the only one of the 7 to encourage purchasing only HE units by putting in a plug for the remaining (albeit much less appealing than a couple years ago) rebate programs.

So, in short, they wanted me to spend more on stuff I didn't need just to take advantage of $1500 in rebates from I think three places. None of the other bidders suggested high-efficiency units. This left a sour taste in my mouth and thus I didn't even consider the bid.

In addition, the bid quoted for a 2.5 ton 13 SEER Bryant AC, coil, line work and labor, etc, was $2854.00 ... easily $500 more than I ended up spending with Laney's for the same unit.

On the bright side, I also asked for a bid to replace our existing air exchanger. From the research I've done, in this part of the country you are supposed to be installing ERVs instead of HRVs, although half of the bidders I worked with were suggesting HRVs, Robert Gibb and Sons suggested an ERV. So, kudos to them for (I think) selling the right product!

We have a large house, so we bought and had installed two air conditioner units from Robert Gibb and Sons. After 2 or 3 days of difficulty with connecting the units to our system, the workmen connected it on a "temporary" basis, and said to all them in the fall to have them disconnect the airconditioners and reconnect our furnaces. By that time, they said, they would have figured out our system. We did that, and they charged us for the disconnection of the air conditioners and the reconnection of the furnaces. When we complained and refused to pay the bill until they finished the job and connect the air conditioners properly, they sent our bill to collection. After repeated calls to their very rude manager over a period of years with Robert Gibb making it very clear they didn't intend to finish the job (after all, they had our check), we contacted another company and paid them to correct the faulty connections that Robert Gibb and Sons made.

Overall, I was not happy. I received two bills in the mail, the first for cleaning the furnace, which was $228. Then I received a $92 bill for the 5 minutes the guy was hear to tell me it was broken. I did call them to question the bills, and they dropped the second bill. Unfortunately, I had to pay for the cleaning, which isn't what I asked for in the beginning; I asked to have it fixed. They did send someone out to do an estimate on a new furnace, but he wanted to put in a furnace on a different fuel than what we had and didn't listen to what we wanted, so I told him I was going elsewhere. I appreciate the slight attempt to fix the problem, but am overall disappointed with the company.

I had a good experience with this company. They were quick to respond on a cold day when we woke up with no heat. Someone came out and looked at our furnace, told us the bad news that it could not be repaired. A salesman came over later that day to go through options with us and the new furnace was installed the next day without any problems. Overall it was a good experience. I would recommend them in the future.

We were heading out of town on a Friday and we realised when we woke up on Friday morning that the central air wasn't working. We called a bunch of places and we needed someone who could be there before noon, when we were leaving. No one said they could except Gibb. They said there would be someone round between 9 and noon. Well come noon noone had been round. I called at 1230 and the operator kept saying he was on his way. This happened a few times till he eventually came round at 1:30pm. Then the work cost three times as much as he originally said it would cost. There were never any apologies or discounts for us missing our flights out of town!

The original installation person had a difficult time connecting two new air conditioning units to our existing two furnaces (we have a large house) and heating/wiring setup. He asked if it was OK to "jimmy-rig" it so we had air conditioning (it was in the heat of August), and he would check with someone else and come back. He didn't come back. When switched to heat in the fall, we discovered that he had "jimmy-rigged" it by disconnecting one furnace, so we didn't have heat when the city "rippled" us to that furnace. We called and left a message for the manager. The manager didn't return our call, but after several calls, someone from the company finally came out. He said that he, too, didn't know how to connect the wiring, so he disconnected the air conditioning wiring and connected the furnace. We were shocked when we got a bill for $500 for doing it, and refused to pay it. Robert Gibb and Sons sent the bill to collection. Spring came around, and we were again stuck with having them come out and disconnect the furnace and add the air conditioning. Again, the manager wouldn't call us back and we were charged for them disconnecting the furnace instead of correctly wiring the new air conditioning units correctly. This past fall, my grandson was dying in Rochester and I came home in the middle of the night with my 18 month old granddaughter-- to no heat. I called again, and, like previous times, the manager didn't call me back. This time, I kept calling every hour over several days until I was finally connected to him. He was rude, cocky, and told me point blank that I was trying to "get something for nothing since your furnaces are defective". He point blank refused to correct the installation. I then suggested that, since Robert Gibb did not know how to install the units, to take them out and we would buy air conditioning units from a firm that knew how to install them. He refused, and sneeringly said that our "defects" were not his problem. We have had a rough year with the baby dying, but when things settle down I plan to file complaints to the ND Attorney General's Office Consumer Fraud Division as well as the Better Business Bureau. We contracted with Robert Gibb to buy AND INSTALL two air conditioning units. I cannot imagine that any heating and a/c contractor would actually try to claim that installing the air conditioning units correctly is not part of the package we paid for.