NELSON WINDOW COMPANY

It went very well, they are on time and we were pleased with the service.

Took 6 months to get the doors and another 6 to get installed after wrong product ordered the first time. NUMEROUS fitment issues with installation that remain unfixed. NO customer service, NO follow up. They knew they couldn't get the job done timely and took my deposit as hostage so I couldn't bail and go elsewhere I would buy doors at a thrift store before buying from these guys again.

We ordered a patio door in August 2017 and were told they were 8 weeks out in their scheduling. He thought that October was probably the time frame we were looking at. I thought it would be done at a earlier date but talked myself into October. Well nothing happened that month so my husband stopped at their place of business and it seemed very unorganized, we never felt like we could get any straight answers. I never thought it would take so long to get a door. I have a friend who built a new house, totally finished it off and moved in sooner than we got our door. If I had known how long this would take from start to finish I would have definitely bought from a different organization. I would never have them again do anything for us.

They replaced our front picture window. They were very neat and tidy and the window looks fabulous. We could hardly tell that they were in the house when they were done.

unknown

Company didn't show up for  estimate.

They took a long time to contact me to schedule an estimate.  They also took a long time to send me an estimate.  I had to call them in order to get it sent to me.  They are supper high for vinyl windows and installation.  Other companies have high quality vinyl windows for way less.  If you are are going to spend that kind of money, put in Marvin or Anderson windows.

Very satisfied.

They provided an estimate within just a few hours of initial consulation and measurement. Cost included custom-made glass and installation (about $150/window). Took less than 2 weeks to order the glass. Installation was fast, efficient and professional.

After several years of basically ignoring condensation on these windows I started removing the inside trim last summer. When I did I found that much of the window frame and some of the seat supports were rotted out. Nelson Window had done some work for us before so after pricing the replacement hardware at a local hardware store I called Nelson for an estimate. Their estimate was about $1,000 for labor; since there was no way I could move a several-hundred-pound window seat myself it seemed worth it. Once we put down a deposit we had to wait a couple months until the windows were made at the factory and ready to install. The waiting is a bit of a hassle because you find out a few days before they install when it is going to be. Once the job began they did a good job. The only reason I reduced the quality rating a little bit is that some of the outside trim and caulking wasn't done. The reason is good...you can't prime wood or caulk in Moorhead in February because it is too cold. I wouldn't have marked them down at all had I known in advance that a bit of the outside trim would be left unfinished. Overall I was happy with the quality and value of the work.