Went fine at first, bought our phones. During the process they told us they're warranty was better. That we could even get cash value for the phone so we could buy a different model, or the phone would be replaced at no charge. Well two months later my phone up and died. Took it in, not only would they not give me money toward the purchase of a different model. They replaced with a refurb that then died two weeks later. I am now on my thrid phone in 6 months and it is starting to act up. Also the screen cracked overnight, and a place where nothing could have touched it.