Arrow Service Team

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Tyler is over all mean.. Keeps yelling on the phone%2 left equipment at my place for three weeks when said it will be two days. Kept saying he would come over at this time then never showed up %28 took three times%29. I%27ve called the main office to complain but they say that the guys work for them selfs. I asked for a payment plan he keeps saying no I have to pay it in full or will take me to small claims%2c but then offers a payment plan. Just want to be done and over with him and talk to someone above him. The room was damaged back in May 2013 and this is January 2014 and the room is still not done.

Arrow came out on a Friday to carpet clean offices and hallways in a large office building.  On Monday morning the carpet looked worse after they were done than before they started.  The carpet had not been cleaned for 3 years.  After seeing the result of their project I contacted them to come back and fix the problems starting with very heavy soiled spots.  It seemed like their carpet cleaning pulled up all of the soil that was in the carpet and brought it to the surface.  They would not take any recommendations from the daily cleaning staff about what chemicals to use and not use on the carpet.  The second cleaning did not produce any better results.  The carpets are so embarrassing now that we will be taking it all out and replacing it with tile sooner than we had planned.  I would not recommend them especially for commercial use.  Definitely not happy with the results!!!

In October of 2012, we had a house fire, after speaking with our insurance company (who we also wrote a review about) told us we had to call Arrow Services as the Restoration Company to clean up after the fire. They showed up within 45 minutes of calling about the fire, our initial consultation with Arrow was great. All our questions were answered and our fears were quelled, we at that point were happy with Arrow. This was short lived. The Fire happened on a Friday afternoon, so all Arrow could do at that time, was put an ionizer in our home over the weekend to reduce the smell of smoke, which did work great, come Monday morning the smell was almost non existent. Monday Arrow was at our home sharply by 8 a.m., with 2 men who were removing all of our personal property, this was done in a professional manner, because they did bubble wrap fragile items. It took these 2 men, approximately 6-7 hrs to remove all of our property that was to be salvaged. Lets back track to Friday once, we had asked Arrow if the smell/smoke damage could be removed from the couch and beds, they had initially said, no it will not. So I had told them, to throw them away, if they could not be salvaged. As the days turned to weeks, I had stopped over quite frequently to check on what was being done with my house. Most days, NO ONE was there. This became a big concern for me, as we wanted to come home and not be in a hotel for so long. I had noticed a few damages done to the home, and also was not pleased with how our clothes smelled after we got them back from being "cleaned" by Arrow. So the next day, my Fiance and I, the insurance adjuster, the owner of Arrow and his son, all met at our house for a little meeting. When I brought up the fact, that NO ONE was at our house most days, the OWNER of Arrow tells us that another client, whose house had a fire after ours, was MORE important than we, because her son is a doctor. Which basically stated that since we live in a mobile home, that we are not a priority, because we are not doctors... As the weeks continued they still were not at the house every day and when they were, only for a short time. This angered us, we wanted to be home, but were unable because Arrow did not have us as a priority. So almost a month not being home, we decided we were coming home, even though there was no flooring in most of the home. Reason for this is, we had wanted to upgrade the flooring in the home, but Arrow wanted to charge $800 more than the standard flooring that was in our home previous. Arrow still did not have the back door replaced or the broken counter tops (they had damaged in the removal of our personal property). When we received all of our personal property back from Arrow, my Fiance noticed a military item owned by his father missing. We looked through all the boxes and had called the restoration company, asking where this item was. They said they had not seen it, so not only did Arrow do a horrible job to the house, they now or someone working for them, stole from us. With the structural repair, they couldn't have done a worse job. Smoke damages were still seen on the walls, trim was put back on improperly. I should not be able to see the light on in my bathroom, while being in my bedroom from the ceiling. The paint job, looks as if my 4 year old son painted the house. They missed corners, got in on doors, and there are spots where you can see the primer. They also tore up my front yard, I have no more grass, it is all just dirt... I will never again use this restoration company ever.