All About Garage Doors
About us
We bring to the table of more that 50 years experience and craftsmanship to you. The home owner, we believe that quality and professionalism are not dead! the job is not complete until you are satisfied. We are happy to share our options and solutions to your design needs.
Business highlights
Services we offer
Garage doors & openers, gate operators.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 8% | ||
| 1% | ||
| 1% | ||
| 0% |
They were willing to come later in the evening or the next morning...I choose the next morning.
The gentleman came on time and explained what was wrong with the garage door and gave me options...he was respectful of our home having to walk through to the garage with tools, leaving the garage area clean when he was done. The project took approximately an hour.
I will call this company again as needed.
This company was one of four that I contacted about installing new garage doors for a three bay garage. All of the companies were selected from Angie’s List top-rated companies, except one that was recommended by a neighbor. This company had the best combination of product and price. Two companies offered Haas doors and two offered Clopay. I decided on the Haas. The salesman seemed knowledge and helpful. I signed a contract with them and installation was scheduled for about two weeks later. Things went south from there.
The salesman had said nothing about needing to move anything in my garage before the installers arrived; but, I assumed that they would need some work space so I cleared a large area for them to work. When the installers arrived they told me they could not start work until everything near the doors was cleared out. During the discussion about what needed to be moved, it surprised me that the lead installer asked me if the tracks were to be replaced. He was asking me what was to be done! I told him the contract required that all of the hardware be replaced. I asked if they would move anything or if they expected the area to be cleared before they started. They told me that they expected the area to be cleared when they arrived. I told them they go to lunch or sit in their truck while I cleared the area. They sat in their truck; I cleared the area.
After I finished clearing the area and the installers got started, I immediately called the salesman to tell him how angry I was. He commented that he did not remember anything that needed to be moved when he was at the house to provide the proposal. He told me that he would talk to the installers to ensure that the rest of the installation was done without incident.
The installation went fine and the work appears to be good. The only thing I have noticed so far is that the installers did not pre-drill the holes for the lag bolts used to mount the track hardware. This caused the trim boards to split badly. I presume (hope) this is only cosmetic and that the underlying studs are okay. The installers left an owner’s manual for the door opener; but, no instructions for setting up the remote in our car or the keyless entry pads. I found the instructions for the former in my car owner’s manual and the instructions for the later on the Internet. It would have been nicer to have gotten the information from the company and not to have to do my own research.
That was the last I heard from the company until I got an invoice a couple of days after the installation and then a call from the company’s owner this morning. While negotiating the contract, I asked the salesman about the availability of a cash discount. The company offered a 5% discount. I accepted the cash discount offer and sent a check in payment for the invoice. This morning the owner called to tell me that, in his opinion, a check is not cash, that he expected “green stuff” to get the discount, and that it would cost him “hundreds of dollars” to process the check. I strongly challenged his assertions. I then told him about the experience described above and told him how dismayed I was that no one from the company contacted me after my call to the salesman, except to send me an invoice and then call to tell me that a check is not cash in the owner's view. He said he knew nothing about my experience with the installers or the call to the salesman. He apologized for the problems and said he would look into it. He asked if there was anything he could do to make me happier; we agreed it is a little late for that. I told him I planned to give his company a negative Angie’s List review; so, he should not be surprised when he reads this.
"thank you"
Licensing
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