Yards By Us

Were often days late and did a substandard job.

Got an estimate for services in March 2011 - we had a backyard that has a mix of sun and big shade trees, with a ton of moss, weeds, bermudagrass which needed a total overhaul. Our front yard was in decent shape with the exception of bermudagrass. Their recommendation was to rototill and overseed the entire backyard, aerate and seed the front, and proceed with regular (8 times per year) weed control/fertilizer treatments for the spring and summer, then in the late summer kill-off the remaining bermuda and do a second aeration/overseeding. He said it would take a full year to start to see nice results in the back, which I understand and was prepared to give that much time/money. 
The first thing they did was aerate and overseed the entire front and back due to a miscommunication (keeping in mind that the back was going to be rototilled and reseeded 2 days later), and charged me for the whole job.  The initial seeding came in fairly well with some minor bare patches; was told i should wait until the fall to fill them since they needed to be able to move on to putting down pre-emergent weed killers. As summer rolled in, large patches of the grass started to turn brown and die - I assumed it was underwatering and watered more, no one from yards by us mentioned it during their regular treatment until I finally called and asked if I they could look at it; I was told it was brown patch and needed a $170 fungicide treatment, which didn't help because it was so far gone already. By late July 80% of the backyard was dead. (what I'm now told by several other companies is that we should have waited for the fall to do a full seed like that to give the grass a good chance of getting established before the summer heat). 
In the fall we had the bermuda in the front killed off, and a second full aerate/overseed. It came in relatively well in the back, but several large patches in the front were completely missed where the bermuda was killed off; again they had some reason for not coming back and doing a touchup on those areas. 
This spring, the grass came back in beautifully with the exception of small amounts of moss in the back starting to make a comeback. By early June we had a significant amount of moss as well as what looked like brown patch starting to come back in. I had another consultation and was told to reduce the moss I needed another $300 in treatments/aeration but that wasn't a guarantee, no mention was made of doing a soil sample to assess the certain cause of the moss, and again $170 to apply fungicide (which I had to suggest, not yards by us). It's now August, 18 months and $4,300 later, and the backyard may actually look worse than when we started. My front yard looks fairly good with the exception of the large patches they missed with the seed (it looked pretty good when we started, though). About 50% of my backyard grass survived the summer, and the moss which was originally affecting about a third of the lawn, is now present over most of the yard. 
For a company that has prices that are on the higher end of the estimates we received, we've been extremely disappointed with both the results and the service from yards by us.

They are on time and do a good job. They do a very professional job. They are a little bit on the pricey side but it is definately worth the money.

see above

He comes out, mows my grass, and does trim work. He keeps everything looking very sharp in the summer time. I don't have any problems worrying about that work in the summer. They are very reliable, and they do a good job. If you have problems with their service, they try to rectify the situation. The price is a little high.

THEY ARE REALLY POLITE AND COURTEOUS, WHICH IS DIFFERENT IN TODAY'S WORLD. THEY EXPLAINED EVERYTHING IF I HAD QUESTIONS. THEY MADE SURE THAT WE WERE COMPLETELY SATISFIED BEFORE THEY LEFT.

THIS COMPANY WAS RECOMMENDED BY A PEER. I WAS RELIEVED THAT WE DID NOT HAVE ANY ISSUES TO DEAL WITH. THEY STAYED WITHIN THEIR ESTIMATE. THEY GOT THE SYSTEM IN WHEN THE SAID THEY WOULD. THEY WILL MAINTAIN IT.

THEY RESPONDED WELL TO MY CALL. I LEFT A MESSAGE AND THEY CALLED RIGHT BACK AND LET ME KNOW WHAT TIME THEY WERE GOING TO BE THERE. THEY WERE VERY INFORMATIVE. THEY REPAIRED THE PROBLEM. I THINK THEY ARE A VERY GOOD COMPANY.

MY EXPERIENCE WITH THEM WAS NOT GOOD. THEY SPILLED LIME IN MY FLOWERS AND ON MY MULCH. THEY DID NOT TELL ME THEY SPILLED IT. THEY RUINED TEN DIFFERENT SHRUBS.

Yards By Us was referred to me by my neighbor. They are very professional and do a nice job. I do feel that the price is a little high. I like the fact they are so courteous and prompt. I have referred them to others and will continue to do so.

I have used Yards By Us for the past four years. If there is a problem, they respond immediately. I can always feel comfortable asking them questions. Once the job is completed, a call is always placed to be sure that I am satisfied.