Reece Builders North Carolina

We called in October of 2022, to have a window replaced. They told us it would take a couple of weeks. It is now March of 2023. They just now ordered the window and would not tell us why they waited so long. We still have a shattered window and they are not returning our calls. DO NOT BOTHER WITH THIS COMPANY! This will go to the BBB next.

I want to give 0, as the front office screwed this one up. I gave them a cashiers check and then canceled the job, they gave me back my cashiers check and wrote VOID all over the front. I couldn't cash or deposit this check and had to stop payment at the cost of $90. They took no responsibility in their mistake and actually told me "we didn't ask you to give us a cashiers check" poor excuse

Excellent installation team. Arrived on time. Worked quickly and efficiently. Did not leave any mess behind.

unknown

They were friendly, professional, and extraordinarily honest. The prices were too high but we got what we paid for. They made a mistake and rather than us approaching them about the mistake, they came to us with the mistake. It was not a big deal but they had that level of honesty. It would have cost them an incredible amount of money if we said that is was not okay but it turned out fine. Their extraordinary honesty makes us willing to recommend them to people.

The windows seem to be good windows. The crew that installed the windows is very
professional. However, the sales person never
showed up for the install or even followed up with a phone call. I was surprised because I would think if
someone spent $10,000 with you, you at least should get a telephone call to see
if you were happy. This is not very
professional. Also, I wish I had asked
for a copy of the warranty up front. The
warranty was later mailed after the job was done. The warranty did not reflect what the
salesperson said (yes, I feel he was deceptive about the warranty). I had already spoken with Sears and I went over
what the Sears warranty offered and was told l it was the same (it’s not). If I had it to do over I would have brought
from Sears who had the better warranty.
Right now I like the windows and having no problems. If I do, I will right another
review and let you know.

We are still in the process of getting them to correct a couple of issues with our windows. We will update this evaluation in the coming days.

The sales man was nice and informative. It took alot of pushing to get them to go to their lowest price. At one point he even "called" the owner to see if they could get to a better price. This was painfull and took about three hours to learn and negotiate. The actual installation went well. They showed up when they said they would and finished the entire project in 5 to 6 hours.

The salesman came to the my home and told us about the product. The sales pitch did take longer than it should have. We talked it over and called him back the next day to say we wanted the company to do the job. We have a log home and there were things we needed to do to prepare for the new windows and door. The door was new, not a replacement, so we had to prepare the opening ourselves. The installer came back to see if the door opening would work and then ordered the door. The installation was wonderful. They knew what they were doing and had the project completed and cleaned up in three hours.

Before meeting with the rep, I checked them out on Angie's List, the Better Business Bureau's web site, and the NC Secretary of State, and found them in completely good standing. From the time we received an estimate from Jake, this company and it's representatives were completely professional. Jake answered all our questions and provided us with detailed information on the construction and integrity of the windows (my husband was extremely impressed that our salesman could jump up and down on the windows and they did not crack or break). Financing was easy and the documents were brought directly to our house for signing. I can't say enough about the work crew. They went above and beyond my expectations. They arrived on time and did what they promised...they replaced all windows in 1 day. Beyond that, they left absolutely no debris in my yard or in my house and they even wrapped an additional portion of my home in vinyl, at no extra cost, so it would blend with the windows.

THESE ARE GREAT PEOPLE TO WORK WITH. THEIR WINDOWS MAY BE A LITTLE PRICEY BUT THEY ARE WORTH IT. I HAVE NOTICED A DIFFERENCE IN MY ELECTRICAL BILL AND WE REALLY LIKE THE WINDOWS.

THEY TOOK WHAT WE HAD TO SAY TO HEART. WE NEVER HAD ANY PROBLEMS WITH THE COMPANY. THEY WERE A LITTLE HIGH PRICED, BUT THEY DID A REALLY GOOD JOB. THEY WERE ALSO VERY PUNCTUAL.