Was looking for a repair shop for a college student who is far from home. Went to Ian's based on reviews. They were very professional and kind to my child (ok, young adult), explaining to him what needed to be done. They even fixed something else for him that was not on the initial repair list. Labor cost reasonable and they did a great job!

I've had a few cars repaired at Ian's Body Works over the years and every single time, my car looks better than the day I bought it. . Keep up the good work.

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It went excellent, they did a fantastic job and I would refer them to anyone

Ians quote was lower than the insurance company quote. I had ians quote the previous damage and they could do it all for what the insurance paid. Ians did all the body work and painted my truck. It looks soooo good. You can't tell it was ever in an accident. Like it never happened!!

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I have been a loyal customer of Ian's all the way back to the time that "Ian" himself owned the shop near South Main in Winston-Salem. He focused primarily on British cars at the time. Prior to today I would have gone out of may way to recommend them to others and have done so on a number of occasions. The amount work I have given them over the years would not make me a big time customer, but prior to this instance I thought they were the kind of shop that was very customer oriented.
I took my wife's Honda Pilot to the shop a week ago today and the tech writer took all of the particulars and informed me that he would contact State Farm the next day. He even said that sometime they let him handle the estimate. Today he denied ever saying any of that. Based on that denial I simply went to Ian's and collected the car and took it to another body shop. The State Farm Adjuster was doing the estimate when I arrived and said he had heard about the matter an hour before he went to the shop to do the estimate.
I spoke to Ian's on a number of occasions and asked the young lady that answers the phone to call State Farm too. Which she said she did but the SF office denied that she did. I followed up regularly.
I am fed up with the SF claims process and the total lack of interest by Ian's body shop in providing good customer service. No one takes initiative or is in any way proactive.
The whole "like a good neighbor is mere puffery and does bear any resemblance to how things work in the real world."
I'm sure Ian's does not care whatsoever that I removed my car and took it elsewhere to have the repairs done.

I would definitely use them again, but I would process my claim differently. I asked about the difference and was told that it was "all worked out". I didn't say anything because the work on my car was impeccable and professional and done in a timely manner. Maybe I'm not understanding how these things are done, but I definitely will next time!

Everything turned out excellent. They were very helpful and everything went well. They were professional. I would use them again.

Completed the work in the agreed time; Charged the exact amount as the estimate; repaired damage to right back passenger's side perfectly - looks as good as new.

Found Ian's on Angieslist. They were able to give me a good estimate very quickly. They also performed some extra work that was not part of the initial damage for a very good price. The staff was very professional. Work was completed quickly and they did an awesome job. I actually paid less than the initial estimate! My wife looked at the repairs and was very happy (she is very hard to please) - car looks almost brand new in the front. I would strongly recommend Ian's if someone needs quality bodywork done.

To begin, we searched Angie's List for a company to paint our vehicles. We chose Ian's and we feel so blessed that we did!
From the moment that we entered Ian's, we could feel their confidence. We never felt 'taken for a ride'. We felt like we could absolutely trust what they were saying and follow their recommendations with complete ease.
Both Shannon Wooten and Michael Thomas were friendly, courteous, knowledgeable and 'completely in the moment' when dealing with each of our vehicles. We never felt like we did not have their complete attention with the issues at hand.
Our vehicles are painted and the work completed is exceptional! Great bang for the buck! The turn around time was so fast that I was actually surprised when my husband took me to pick mine up. Ready in less than a week and this included the Memorial Day weekend!

They are great! What more can I say? We look forward to referring them to others. We know that this will be a longterm relationship!
Thank you Ian's! Thank you Shannon and thank you Michael! You're the best! As strange as this my sound...we had fun! ;-)
Best regards from your new BFF's! LOL!
M and B

Seat frame cracked on my Nissan-dealer wanted 1350 to repair it, Ian's fixed it for under 200 and I have more faith in their repair than I would have had in the dealers.

I went in for an estimate and was impressed with the professionalism, atmosphere and facility. Shannon, the estimator, was immediate in determining when the work could be done, how long it would take to complete the task and got on the phone to determine when the needed parts would arrive. At that point I knew this was the company I wanted to use to complete the work I needed done. I brought the car in at 8:00 a.m. the next day in anticipation that the work would be complete by the end of the day or by noon the following day. Around 4:00 p.m. the same day I received a call letting me know the work was complete and the car could be picked up. I do not know the name of the person who did the work but I was extremely pleased with the final result. I found the added touch of a completely cleaned car inside and out. Would definitely recommend using this company to others.

They were a high end, really high quality shop and I had an older car. I did not want to put in that much money into it and I ended up going to a different place. They gave me a very detailed quote, which was helpful. They were very professional. They took a lot of time to work that quote out for me. They actually put in the computer all the parts, different places right then and there. They had excellent guesswork. They put in a lot of time into working out that quote. However, since I had an older car and did not have insurance I was looking for not that high quality job. I was not willing to pay that much money. In terms of responsiveness, they took me straight in and worked up the quote without having to wait. If I had to have collision insurance I would have got the work done there. I did not have collision insurance, so I was looking for a cheaper job and pay for less quality.

The process was very smooth. The facility is very clean, neat, well-organized--- all good signs. The estimate was straight forward and easy to follow. The car was ready within time predicted and at pick up the work was reviewed. All in all, an excellent experience!

They were wonderful and professional. They did not treat me like "a stupid girl"

The day that I took my car in for an estimate, I had slammed the trunk shut with the gas cap lying in the seal. The gas cap was fine, but this had bent the trunk lid and I was worried that it would leak. They fixed this for me while I waited and before they even knew if they would get the job for the main work. I did contract for the main work and took the car in on the scheduled date. When I called to see if my car was ready to be picked up, I was told that they needed another day to fix the bumper (damage that I had just been living with), but that they would not charge extra for it. I had previously been given an estimate of $180.00 for the bumper repair that Ian's did free. The work is beautiful and everyone was very pleasant. The price would have been a good deal even without the free bumper repair. I will definitely use Ian's again in the future.

We were involved in a low -speed collision with the other driver found completely at fault. The other vehicle hit our car near the rear wheel with enough force that our car was spun into the other lane. The impact caused body damage to most of the driver's side of our car, from the front quarter panel to the rear bumper along with some damage to the suspension near the wheel on the driver's side. Our car is a 2011 with the usual electrical and electronic apparatus in the driver's door so that was completely replaced with the other body elements repaired or replaced. We had never been in an accident of this sort and we have not lived in Winston-Salem very long so we used Angie's List and our insurance firm's recommendation to place our car in the care of Ian's. This decision was one of the best we have made. Ian's people were very professional, worked closely with the insurance appraiser and generally did a superb job while dealing with folks (us) who did not know what was going to happen next. When we thought the car was fixed, they decided the wheels were not balancing properly and kept replacing parts in the the suspension until they were satisfied. A friend described their work as "meticulous"; he is correct. I do not know the total paid to Ian's for this work because the insurance company paid the body shop directly. From the paperwork we did see, I believe the total bill was close to $6,000.

They are very reasonably priced. The are also nice and friendly. The quality of the work is great and they are very meticulous.

I dropped the truck off and picked it up later that week. The truck was done as promised and the work looked good.

Excellent service. Ian's estimate was below others. The repair date scheduled was very timely, and the repair was finished before the completion date originally given. All interactions were handled very professionally. The office area and grounds were very neat and well kept. This was an excellent experience all-around, and we would recommend Ian's to anyone who needs body work done. We even received a thank you note afterwards!

Ian's did a great job. They were extremely professional, friendly, easy to work with, and prompt. The entire job was done in a day and they did an excellent job. I will be going back there for any auto body work in the future.