Clayton Well & Pump Service

very well (pun intended) - guys were very professional, yet personable. timely repair. honest and reliable

At four o’clock on Monday, my roommate called to let me know there was no water. I suspected it was the pressure switch and using Angie’s List I found Clayton. The name sounded familiar and I suspected they had worked on my well previously when my parents owned the house. I called Jimmy and by 5:00 p.m., he was at my house as he had been in the area. He replaced the pressure switch and gauge but it did no good. Upon further investigation, he suspected it was the pump and arranged to come out on Tuesday morning by 8:00 a.m. He and Danny showed up right on time and proceeded to start pulling up the pump. It was quite the chore seeing as how my well is 410 feet deep and very stubborn. Jimmy, Danny, and their helper Will, were such professionals! They took the time to explain what they were doing and why. Jimmy offered me a couple of different options for replacing the pump, he was very candid about the pros and cons of each, and I chose to go with his recommendation. After replacing the pump, it was clearly working but the pressure was not building as fast as they thought it should and they asked if I had any leaks in the house. I did not believe so but with a closer look I found a toilet that was leaking in the tank. Danny looked and was dismayed to find that the toilet did NOT have a water shut off valve. At this point, it was late in the day, I had already paid Jimmy for the work, and I needed to go feed a friend’s cats. It was decided that they would go work on another job and return at 7:15 p.m. Danny gave me a list of items to purchase from Lowes and when they came back, right on time, he fixed the toilet AND added a water cut off valve. Jimmy even replaced my old, rotted, well cover that was older than I am. I cannot say enough good things about Clayton Well & Pump Service. They were responsive, professional, courteous, they picked up after themselves, and were reasonably priced. They made sure the job was done and that it was done correctly. I would not hesitate to use them again nor to recommend them to my friends and neighbors.

Prompt friendly service although a bit pricey

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All of the work was completed within 2 hours.  Quality material used!   5 year warranty on parts and labor.  I would hired Jimmy Clayton again, doubt.  Honesty, Integrity and Professionalism best describes Clayton Pump and Well Service

This weekend we noticed that the water force from the faucets in the entire house was noticeably less that what we had been accustomed to. I measured the pressure using a gauge on the faucet and it showed only about 20 psi of pressure. Being an engineer and mechanic myself I crawled under the house and inspected things. We'd had some very cold weather I thought we might have had a frozen pipe that thawed and was now leaking/flooding. But thankfully no leakage was evident. The gauge on the pressure tank showed 70 psi but after turning off the power to the pump and letting out the remaining pressure it was still showing 70 psi. Ergo, bad gauge. I checked out the pressure switch making sure that a spring hadn't corroded/failed which would result in low pressure and that was OK. Finally I checked to make sure the voltage was correct (240V) and it was.

 Having thus concluded it was likely to be a failing pump I asked several of my friends for recommendations. No one had any and one said he just did his own. So I signed up for Angie's list and searched and immediately found Clayton Well Service with the most and highest ratings in my area. I called them early Monday morning (although I found that they would have gladly come on the weekend if I'd needed it) and was surprised to be talking directly with the owner himself. He said he could be there as soon as he got back from his morning trip. He called at 12:30 and we met at the house at 1PM. I thought he would need to diagnose/inspect and then we'd schedule a repair. No indeed! they were ready to go to work. He did repeat my diagnosis and came to the same conclusion. When we discussed the options for pumps I told him up front that I wanted a high quality unit. He was pleasantly surprised and remarked that most folks try to "just get by" with the least expensive option. As a mechanic in my own right, I know that always ends up costing you more for this kind of thing. Sure enough, the defective pump was one of the less expensive varieties that had plastic and metal construction. In my case the plastic housing at the pump discharge had about a two inch long crack that was essentially leaking most of the output water right back into the well rather than sending it up the pipe so that explains the high electric bill for the last couple of months. The pump was just running non-stop. We figure it started failing about two months ago but it was just getting worse as the crack got worse. They thoroughly inspected all of the wiring and the pipe. I had already told them that I wanted anything remotely questionable replaced. I wanted this to last a long time. It would have been easy for them to sell me things I didn't need as money wasn't an object. I even asked specifically about the condition of the pipe and he told me that it was fine and if it were his he'd not replace it. As a mechanic I am knowledgeable enough to know a straight shooter when I meet one. The only thing they found was a spot on one of the power wires that had be scuffed down to the bare metal. They cut out the bad section and repaired it with waterproof splices and added additional taping and an anti-torque spacer to help prevent that in the futer.

 These guys are the best. Extremely professional and they truly CARE about their craft. They did replace the pressure switch as a matter of course. I would have had them do that if they hadn't because that is inexpensive ($20) and they wear out more than the pumps. Finally, I learned something about pressure gauges. The "dry" gauges you typically find at the hardware stores don't last. For just a few dollars more you can have quality glycerin filled gauge that will last. Needless to say we went with that option.

It only took them two hours to do the whole job from start to finish. A lot of that was due to the neat little device that ensures that the well extraction come straight up the casing and it is motorized so you don't have two guys hauling up the pipe and pump by hand with the possibility of damaging the wire. Their equipment ensures that the pipe remains centered in the well casing on both extraction and insertion of the pump.

I went with an all stainless steel pump. While the unit we removed was 1/2 HP, I have a 125 foot well and I felt that was a bit on the short side for that depth. He said a half horsepower pump would probably be fine but I asked him to put in a 3/4 HP unit. It doesn't cost that much more and the pump will bring up the pressure just that much faster and not have to work as hard. We have a 4 bedroom 5 bath house (every bedroom has a full bath) and with our home we don't want to be short on water! Again he was pleasantly surprised and respected my insistence on "not cutting corners."

I had priced pumps before contacting them and the price for the pump was right where it should be. Given the total cost including labor, these guys are definitely NOT charging what they are worth. In chatting with Mr. Clayton, he remarked that he loved his work. It shows. If you live in one of the seven counties around this area that these folks service, don't even think about anyone else to do your well work. In my experience it is exceedingly rare to find craftsmen of this caliber.

Finally, the extra electricity I used for two months with a defective low quality pump running non-stop easily pays the relatively small increase in price for a quality pump. If you are doing this kind of work, don't scrimp. It will just cost you more in the future. I'm used to paying more for labor than the parts when I get car maintenance done. In this case the part cost was the majority of the bill. These guys definitely do NOT overcharge for their labor. I was very impressed.

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My well pump quit pumping leaving my household waterless except for the emergency gallon jugs we keep in the basement for just such an event. If you've ever gone without water service for even a short time, you know how quickly this sort of inconvenience turns to downright depravation. No dishes get done, no clothes get clean, no bodies get showered and no toilets get flushed without special efforts. Need a reminder of how much water you use every day? Lug some gallon jugs of water around the house to facilitate the functions of your plumbing. (Here's a tip should you find yourself in Waterless World?if it's yellow, let it mellow.) After testing the pressure switch to see if the problem was an easy fix and finding the answer to be no, I googled for a well and pump service near me. My search returned Clayton Well and Pump Service. I did an additional search for client reviews of this company and Angie's List came up, but I wasn't a member so I couldn't access the reviews. Now I think I can fix most little household breakdowns myself and the last time my well pump went out about five years ago I decided to fix it myself. Four days and about 1,200 dollars later plus a dose of lower back pain that still stabs me when I so much as think about pulling that pump 200 feet out of the ground, my well was working again. Yea me. And that was enough. My well and pump career is over. So I paid the $3.95 for a month of Angie's List and looked up Clayton Well and Pump Service. This company has 10 reviews and they're all great. I call about 3 in the afternoon. Grayson and Danny show up at 4:30, test the wiring and diagnose the problem as either a broken wire or a burned out pump. They break out their pump puller, pull the pump and right at the pump, where I had neglected to secure the wire to the pipe, the wire is broken from rubbing against the well casing when the pump cycled. One more good reason my well and pump career was short. Grayson and Danny quickly spliced the wire and taped it to the pipe as they lowered the pump back into the well. By 5:30 my water was back on and they were down the pike. Super service. Great guys. Great price. When I have well and pump problems in the future, I'm calling Clayton Well and Pump Service and you should too.

When I arrived home from work on Tuesday, 3/24/15, there was very little water coming out of our faucets. I went to the well tank and found that we only had 18 psi of water pressure and the pump was running even though all of the faucets in the house were closed. I proceeded to check the pressure switch and was able to determine that it was functioning, when I had turned the power off to check the switch, I noticed that the water in the house was draining back towards the pump. I knew I had a problem! I came into the house and signed on to Angies list and began my search for a well and pump company. After reading a few of the service companies profiles and reading the reviews, I decided to call Clayton's Well & Pump Service. By the way, it is now 7:00 pm. Mr. Clayton answered the phone and we discussed my situation. Mr. Clayton advised me to turn off the pump and cut the power to my hot water heater since the water was draining out of the system. Mr. Clayton arrived at my house the next morning, 9:00 am with the parts and a plan to get water flowing again. 
Mr. Clayton discussed the options and price, I agreed with his recommendation to replace the submersible pump, well tank and pressure switch. The work was completed and water was flowing at 12:30 pm. 
If I could rate Mr. Clayton any higher I would, he and his assistant were very professional, they completed the work and left the job site clean and in order. The turnaround time from first contact to running water was far better than I had anticipated! The cost was very reasonable and the service was exceptional. 
Thank you Mr. Clayton!

Well done, professional crew.

They did a fantastic job. They were on time. They were friendly. We stopped and had coffee. They wiped their feet on the mats and were careful not to disturb my yard too much. The service turned out great. I think the price was fair. The quality of the work was excellent. They were fun to work with. I always watch a project and they were a good crew.

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I am very satisfied with the quality of the work, the price, and the responsiveness of Clayton Well Service

Mr. Clayton would have come out to my house the day I called, but I needed to leave right after that call and wouldn't be back until later that night. So, he came out first thing the next morning.
Mr. Clayton shared that his family has been in the well and pump business for 120 years. He started working with his father at 14 years old. I think a few decades have passed since he began learning the business.  :-)
I learned a few significant pieces of information about my own well and pump after his inspection. That information will be useful whenever I need to replace the pump and water pipe.

The problem was quickly diagnosed and repaired in less than 2 hours.

I was satisfied with the service. The guy who came out was fine.

My experience with Clayton Well and Pump Service was excellent. They were very professional and fair in pricing.