Anderson - Moore Builders Inc

"CLIENT HAS NOT PAID US ANY MONEY FOR THE WORK. They asked me, site unseen, at an open house for a design price for their project. Upon meeting with them at their house, I said $2000-$3000. This project was rather detailed and difficult. The project involved bumping out the ENTIRE back of the house (the back wall is 54 feet long!). This means engineering a beam to support the entire exterior second floor of the house. The kitchen was also completely renovated. The dining room was extended. The screen porch was a two story screen porch with large, heavy timbers as the framing. The surface of the screen porch was natural stone on concrete. The ceiling of the screen porch was tongue and groove pine. There was also a large natural stone on concrete patio stretching nearly the entire back of the house connecting to the screen porch. There were two screen porches over the kitchen addition. We had to come up with a design so rain that would get on these screen porches would not get into the living space (the kitchen) below. The second floor master bathroom was increased by extending the exterior wall to allow for a larger tub and shower area. Also on the second floor, there was a deck connecting one of the screen porches to spiral staircase. Some windows in the existing home were relocated and a load bearing wall was removed in the house. The cabinets and tops alone were about $45,000 (this price can be modified based on quality of cabinets). You can see this was a rather large project. Our first meeting was on June 4th. After a few site visits and some meetings in the office, a full specification package was developed, the design completed, and the pricing developed. We tried to meet on August 4th, and finally met on August 10th. 2 MONTHS for ALL of this work is pretty good, not the four months he is implying. If they can get somebody to build all those beautiful things we designed for $200,000, go for it, but watch out, I am sure it is not what was designed. That is WAY below our costs to perform this project. Design costs - our designers worked about 100 hours on their designs. I spent another 37 hours working through the design and pricing phases. We billed them less than $25 per hour for all the design work we performed. That is pretty inexpensive. The drawings - he simply asked for a copy to review. He never said he needed anything large and complex. We can easily produce those drawings. We may not have set our expectations properly. For that I apologize. I can say we do not deserve the harsh words this person is saying about us. A face to face conversation would have been much better than dragging our reputation through the mud on Angie's List. Personally, I think this person's response is uncalled for and unprofessional, barely worth a response, but I must write one so you, the reader can make proper judgment on the quality and professionalism of our company. It is nothing like what this person is saying."