Anderson - Moore Builders Inc

First, I will say I am disabled veteran with a HISA grant for a no threshold shower and was hoping to get a professional and reputable contractor. Erik Anderson seemed professional upon first meeting him, however he seemed as if he assumed we didn't have enough money to afford them. We purchased a 1970’s built home 5 years ago that is well maintained, yet dated, and in a highly desired neighborhood. We have been wanting to upgrade our kitchen and bathrooms for a while now. We contacted AndersonMoore Kitchen & Bath and received a quick response and inspection by Erik Anderson of our 5x7 bathroom within 1 week. That is when it all went down hill. Erik Anderson first acted like our house was beneath him when he presented himself and walked in our house. He instantly started taking notes and kept questioning our ability to pay with subtle hints (this might be above your price range) for the renovation. We assured him we had no trouble paying for the renovation thinking that that would end the questioning, it did not. He took notes and kept trying to add more services onto our renovation even after the constant questioning of pay. After he left he assured us he would have a quote without 1 to 1 ½ weeks. After 3 weeks we decided to call and never received a call back. We then received a condescending email that gave a ridiculous quote just for the shower of $15-18K. And was advised that we should call West Shore. He never quoted the job, which was a full bathroom tear down and remodel. We researched contractors and knew they were higher than most, however, we wanted to go with a higher end contractor that we hoped we could trust. Below is the snippet from his email after we called several times asking for a quote. “I have been working on the pricing for your project. If I remember correctly, the VA allows about $6300 or $8300 (can’t remember which) for this type of work. We are significantly above that amount. Quick number for the zero threshold shower is about $15,000-$18,000. I would suggest looking at West Shore Homes. Their process and product is very different from ours. It is not tile. It is some type of solid surface material. But they have a system that allows them to be very efficient. I would suggest contacting them for some pricing for your project. I am sorry we can’t help but hopefully West Shore can. Thank you and have a good day.” The quote is not only very vague, but it also does not break down all the services we requested. This is a perfect example of someone that dresses professionally but lacks the skill and know- how to properly break down and develop a quote. We then called several times on his mobile phone and office to ask about the email. We have yet to receive a response after 2 weeks. The quote is not only almost 2 ½ times the national average for 5x7 bathroom remodel, his amount only covers the single walk-in-shower remodel. AndersonMoore lacks professionalism and from our experience over inflates their quote or gives ridiculous quotes to those they feel cannot afford their services. We never told him what our budget was and he never asked. These types of contractors are the ones that will be crying the loudest in the next big recession. We do not recommend AndersonMoore Kitchen & Bath for any military active duty, veteran, or civilian unless you live in a very affluent neighborhood.

This was the best experience we have ever had with a remodeling and general contracting company. We replaced the cabinets, counter-tops, sink, faucet, appliances, minor footprint change, new light fixtures, paint, and hardwood flooring. Rather than engage with a general contractor first that refer you to a 3rd party designer, they design first and walk you through a comprehensive process to define the scope of work. They completed the project on time with very high work quality, were very receptive to feedback and made adjustments where requested. Overall communication was excellent - we always felt informed of work scheduled for the day. Also, they did a great job sealing the kitchen to minimize dust and went out of their way to protect the existing floors. Finally, the costs of kitchen remodels are higher than what you see on HGTV renovation shows so be prepared there are no cheap options. With Dream Maker's you have piece of mind knowing the job is done right and with craftsmanship versus typical builder grade quality. The only challenge, the wood floors came in higher than estimated. They did an excellent job matching the existing stain from the adjacent room - this saved time and money. Overall, great in-house demolition, cabinet installers and excellent flooring sub-contractor. I would recommend without hesitation.

They were professional, personable, and reliable from start to finish! Our project manager, James, was great about keeping in regular contact with us about the progress of our remodel. The project went smoothly and they even finished in less time than expected...when do you ever hear that?! I was home part of the time while they were working, and found each of their subcontractors to be friendly, pleasant and respectful, as well. The finished project is beautiful and just what we wanted! We would use them again without hesitation. Well done, Anderson-Moore Builders/Dream Maker Bath & Kitchen!

Provider was called to visit my home to discuss bath remodeling options. In a telephone call I described our current 5' x 8' bath and listed areas that might be addressed: new floor, replacing wall tiles and improving the walk-in shower. The provider first asked if we wanted to expand the footprint. No. He then asked what our budget was. When I hesitated, he said that he was not going to keep going back and forward about budget. (And we had only talked for a few minutes, and I had been very polite.) I then told him that we could not exceed $8,000. His reply was that amount was too small a job and his company was not interested in working with us. It seems to me that a more professional approach would be to send a representative to my home and discuss options. Maybe $8,000 could make a "miracle," or maybe we could gone beyond that if the ideas were presented in an inviting manner, which we were prepared to do.

They were great and very professional in the quoting process; I'm using them right now and so far they are doing great work and they do good communication with me.

I was very dissatisfied with them. He quoted about $1500 to draw-up the plans and then he sent me a bill for $4000. I really felt like I was dealing with a used-car salesman. The guy was dishonest from the word go. I called him about the quote and he said that he would make some adjustments. When he sent it back, it was still almost $3000. The plans he sent me were half-baked plans. They weren?t even blue prints - they were just simple computer generated plans. I was blown away by how unprofessional they were. It took them from May to August just to get the quote. Moreover, the amount that he quoted to actually do the work was $350,000, and if it had included hardwood floors and a couple of other things, it would have been almost $400,000. I had two other quotes right around $200,000 for the work.

It was smooth sailing from the start. Everyone with the company is wonderful to work with. They are extremely professional and trustworthy. They are always kind courteous. If there are any adjustments after they're done, they will make them right away.

I thought the people that worked on this were just extremely delightful. I was kind of shocked at how high the price was. It was not jut them because everyone's prices were high. I could not believe it. I really appreciated their concern with everything. They would even stop by to ask if we had any concerns about the way things were going. I was glad that we had good communication skills with them. They even set up meetings with their supervisor for us regarding any questions we may have had. It was just a great experience. It only took a few months for this job to get completed, which I thought would have took a lot longer.

I am very happy with the basement. It is just as we wanted it. It was completed finished within the time expected. I did think the price was maybe a little high. I do feel that they did quality work. I am glad we did the project.

Oh, we were so pleased with the services we received from this company. They worked diligently and accurately and we would use them again in the future. Our addition is beautiful and we very much enjoy it to date. We also thought that for the tremendous amount of work that they did for us, we were given a very reasonable price. The work we wanted them to do was quite a large job. They handled the workload very well and as a result, we would use them again and again.

I am not willing to discuss to much of this job with you. However, I will tell you that Anderson is a great company. Now, the work is satisfying, but, the process was not so great. They were a great bunch of guys, but, it was kind of like babysitting. As far as hiring again, I probably would because now I know how to deal with them and I do not think it would be as bad the next time. I do not wish to share nay pricing information with you at this time.

I am confident enough to say that Anderson did a good job. The workers were very nice, very attentive and they all were classy. They dealt with problems as they came along and they dealt with them in a professional manner. I am sorry that I do not remember exactly what they had charged me, but, I will not give a complaint about it. I found them to be very reasonable and very much worth a re hire.

I had a great experience with Anderson's. The one thing I liked most is that they all spoke English, which was very good for me. I was able to ask questions and everything. The job went well thanks to the nice and polite people that were here. My husband dealt with the pricing, but, I can tell you that they were a little more expensive than some of the other places we had checked out. Overall, they did great and I would call them again.

THEY CAME IN UNDER THEIR ESTIMATE FOR BOTH COST AND LENGTH OF TIME TO FINISH THE JOB. THEY FOLLOWED OUR PLAN AND IDEAS. IF THEY DIDN'T THINK IT WOULD WORK THEY WOULD RECOMMEND ANOTHER PLAN. THEY WERE WONDERFUL TO HAVE AROUND.