Advanced Appliance Service

Basically, I clogged my washing machine up by washing a dog bed. The dog bed ripped and the stuffing clogged the machine up and it wasn't able to drain. I was in a panic, because it happened on a Wednesday night and I was leaving early Friday morning for a trip. Needless to say, I needed someone quick. Advanced Appliance came through!!

Came on a Sat w/in 1/2 hr of my call. Fixed everything in less than 2 hrs. including going out for parts.

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I am always happy with them.

The system was again out recently and AHS sent a different company out that was able to correct the faults.

In December of 2012 I discovered that I had been double billed for a service call in June of 2012.
When I contacted Advanced Appliance Service about the double billing, they were almost confrontational and required extra efforts on my part to prove that they had been overpaid. They would not accept the printouts of my on-line statements with my business bank, and required me to get copies of the checks from the bank (at an added expense) to prove the double charge and double payment.
It was a terrible experience and after what seemed an eternity of them dragging their feet, I finally received the refund (including the bank fees) in February of 2013.
Anyone doing business with them, please be careful and mindful of these financial deceptions.

It took a couple of days for them to get the part and replace the motor. Advanced Appliance Service overcharged me for the job.
I believe it was because I had stopped using them on a regular basis. In a way they saw it as an opportunity to hit me for excessive fees.
Now mind you I have always paid all my bills on time and have never not paid them for their services. I even paid the technician on site when the job was done for this service call.
It has been very frustrating the way Advanced Appliance Service has treated me (a local business) we could rekindle our working relationship, but I'd have to see a lot of changes in their fees and customer service.

I have had problems with my Heating and A/C unit. They were very responsive and professional. They did their diagnostic immediately. They had to call for a part that wasn't on the truck, but had me up and running soon.

They were good. The guy who came out was really very professional and very helpful at explaining what was going on, but the only thing I wasn't happy with was that they had to order a part and I had to follow-up with them a couple of times because I didn't get a call to say the part was in or this is how much it is. I had to do some follow-up work, but they were apologetic. The part was expensive, but I think that wasn't their fault so they're reasonably priced. They kind of had a difficult machine to work on.

I said all I can remember.

Service was great - arrived on time and stayed until the job was finished. They had to leave and get an additional piece of equipment which they did without a fuss. They returned and removed the block from the vent.

Technician arrived on time and diagnosed the problem but did not have a fan motor to replace the bad one. Initially I was told that the motor would be available the next day but it turned out that it took a few additional days to get the motor. Installation was quick and the technician did a very good job.

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Ken Cooper was on time (1/2 hr window). Explained well what he was doing. Efficient and cleaned up. Probably, if I hadn't already spent $500 on this refrigerator (not counting water damage to kitchen from original tubing splitting) I would not think $105 was anything but a steal.

This failure occurred late on a Wednesday afternoon, as I recall. The first step was to call AHS and put in a ticket. They immediately assigned the ticket to Advanced Appliance Service, with no copayment required since this would be considered a return visit. We heard nothing from Advanced Appliance Service until midmorning the following day. It was over 90 degrees in the house, and I have COPD, making it difficult to breathe under normal circumstances, much less without A/C. However, Advanced Appliance told us that they were far too busy to come out that day or the next. We were having a heat wave, and they were having trouble keeping up with all of their calls. It was possible that they could come out Friday, but that could not be guaranteed because they were currently scheduling into Saturday.
I explained to Michael Cooper's wife the seriousness of my health condition. I also told them that we had just had service performed by Advanced Appliance, and subpar service at that. Finally, I explained to them that their trainee and/or technician probably caused the present problem with the heat pump unit, and they needed to hustle out and see whether the resulting damage could be rectified.
Advanced Appliance Service didn't care. So we asked AHS to assign another company, and they said they would try to find one. The next day, we called AHS again and they said they had been unable to locate another contractor for our problem. We got permission from the and quot;outside approvalsand quot; department of AHS to find our own technician. By this time it was nearly dark on Thursday, and the problem was more than 48 hours old. We moved into a hotel so that I could breathe. Almost immediately, we made contact with another company who offered to come out that night with an emergency trip charge, or the next day (Friday) for a normal trip charge. Since we were already in an air-conditioned space (the hotel), we asked the new company to come out the next morning.
It took the new technician (from H.H. Hovey) approximately five minutes to find and fix the main problem. Advanced Appliance Service had left a bare, 115-volt wire, dangling inside the compressor housing. The wire was grounding against the compressor, causing an interruption of amperage to the fan, causing the entire unit (coils included) to overheat, and burning the insulation on other wires. The technician put a wire nut on the bare wire and secured the wire, and everything was working again.
After H.H. Hovey completed this repair, we called Advanced Appliance Service early Friday afternoon and asked to speak to the manager. We were going to give Advanced Appliance a chance to and quot;make things rightand quot; by paying our hotel bill and refunding the outside expenses for the time and trouble we had incurred because of their incompetent and substandard service. We were told that they would and quot;have Mike call us Monday when he comes back to workand quot; (apparently Michael Cooper likes his weekends long and free).
Mr. Cooper never called back. Not on Monday. Not on Tuesday. Not on Wednesday. Finally my wife called him and he came on the phone with an angry and quot;I'm not paying for your room.and quot; The conversation got worse after that.
Advanced Appliance Services is no longer allowed to set foot on our property. I can recommend this same course of action to anyone contemplating using their services.

Everything went well with them. I have no complaints at all.

It is a top notch company. They are on time and they do what they say they are going to do. You can trust them. They put the customer first and they work with you if you have a large bill. They will break the bill down so you can make payments on it. The service technicians are knowledgeable and courteous. To me, they set the standard.

Overall it went well...See descroption above

Overall the experience was very good. They were the lowest price quoted to us over the phone. They came when they were supposed to and price quoted is what was paid, no extra fees. Also havent had a problem with water heater.

They are very punctual. They do a great follow-up. The service people are very professional and they give pointers on how to save money.

They were outstanding.

They are really nice and trust worthy. They were honest with me throughout the entire service. I would recommend their services.

They are always prompt. They give me an accurate estimate. They work well with my home warranty program. The work was done very well. I would use them in the future.

They did exactly as they said. They fixed the issue. They came out in a timely fashion. They are good.

On site very soon after first call. knew what the problem was. Told me what was needed and they took care of everything.