Advanced Appliance Service

Terrible. On the first visit, two technicians came to diagnose the problem. They admitted they were not familiar with Samsung models. After thoroughly attempting to diagnose the machine they said that a couple of parts had gone bad and would need to be ordered. Parts were ordered and an expected delivery date of the parts was emailed to me. I called a couple of days before they were to arrive to schedule and appt. I was told that they would not schedule an appt without parts having been received and inspected. They would call me to schedule. Three days after the parts were scheduled to be delivered I called to get an update. Parts were received but nobody called. Appt was scheduled for the next week. This technician, Patrick, arrived to put on the parts. He said he did not think the parts that were ordered were actually going to fix the issue but he would put them on. After putting on the parts he said additional parts needed to be ordered. A week goes by no call from Advance I called to see when parts would arrive and was told that the ticket had been closed. I asked why because my machine was still not functioning properly. They had no answer and said that Patrick would have to call me to discuss. After most of the day passed and no call from Patrick I called my home warranty company. They called Advanced Appliance to get the ticket reopen. They came back with the same story, Patrick is going to call you "within minutes". This was at about 4:45 on Friday. can anyone guess if I received a call from Patrick. Well, I won't keep you in suspense the answer is a big NO. So I called my warranty company back on Monday and they wound up assigning a new contractor to my service order because Advanced Appliance is not trained to work on Samsung washers. To which I asked "Why would you send them out to work on my washer", and more importantly "why would they accept the job????" Still waiting on an answer on this questions but I think we all know answer to that question. So ultimately they accepted the job initially and when they could not resolve the issue they closed the ticket without notifying anyone and left me hanging and delaying the repair at least an additional week.

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Wayne Allen came out and did everything he said he would do. Left house in way that he found it. Very pleased with timeliness, professionalism, and overall experience.

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Advanced was able to schedule me the very next day. As I expected, the problem was with the original plumbing in the construction of the house. James immediately figured it out and gave me a flat rate estimate to basically reinstall the pipes and the code required expansion tank. 
The work is impeccable. James was nice and very efficient. Every service I have had from Advanced has been better than I expected.

Eli called and showed up earlier than I was expecting which was great!
He explained everything and it was fixed in no time.
I asked about an additional service to my refrigerator while he was here and he took care of it as well.
Nice conversation and a wonderful experience!
I am going to call them for my other appliance services soon!
Thanks so much Advanced Appliance Repair!

The service was great. Our refrigerator had stopped cooling, and they were able to come out within 48 hours, diagnose the problem, and get the parts rush ordered. The fridge was repaired a few days later and has been working great ever since. The oven part (a large cooling fan in the back of the unit) took a little bit longer to be delivered, and required two servicemen to work on it (due to its weight), but as soon as the part came in, they called to schedule a time, showed up on time, and got the part installed within an hour. Everything is working great now!

My water heater that i purchased from advance 3 years ago quit working, the water heater itself was still under warranty but the parts inside were not so I wasnt happy with the quality of the water heater.
The plumber that came out was great, he replaced thermostats and returned the next day when the water heater  started tripping the breaker, turns out it was the bottom element going out, overheating thermostats and thus tripping the breaker. At least that was the nontechnical explanation. Water heater is doing good now, no complaints.

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Took 3 separate service calls to diagnose the problem. The issue was exacerbated because each time we contacted them it took 2 days to get someone out. So in the end we waited almost 2 weeks for resolution. 5 months later we had another issue caused by the way they performed the repair. In addition we have a contract with them to service our system and they make little effort to follow-up and perform the service.

When I bought my first house and first had contact with Advanced they were wonderful. Prompt, Professional and inexpensive.  It is with great sadness I say that I will not use them any more.  I have already paid for a maintenance contract which lasts several more years and I am not going to have them do the maintenance.  Every recent contact has had problems.  
I called the home warranty company on Tuesday 2/10 because the refrigerator was not working.  Advanced was assigned and got in touch with me.  They said they would be out on Thursday 2/12.  They can no longer schedule around my schedule, so I arranged for my tenant to be home and gave her a check for the service fee.  I gave Advanced my tenant's phone number.  They said they would call her first thing in the morning with a two hour window and then call her back 30 minutes before arrival.  I told them to call me if there was a problem.  They did not call her on the morning of 2/12, nor did they call me.  They called me at about 2:30 pm and told me they could not do the repair that day and could they come the next day.  I said I was unavailable until after 2:30 pm, but please call my tenant and see if they could schedule with her.  They had lost her number and I was driving so I said I'd have to call them back with her number.  I called them back about 3:00 pm.  About 3:30 pm my tenant had not heard from them and called them.  They told her they could not come and asked if she were available the next day.  She was not. However, Advanced did not call me to let me know until Friday 2/13 at about 1:30 pm.  At this point my tenant had been without refrigeration for 3 days.  She called a different repair service.
I called Advanced and told them I had a bad experience and asked if they would like to know about my dissatisfaction.  They told me I hadn't provided the tenant's phone number and called me a liar when I tried to explain I had provided it twice.  They wanted to talk to me, but were not interested in why I was dissatisfied as shown by talking over me when I was trying to explain.  Since it was clear they were not really interested in my feedback, I hung up.  I will not use them again.
 My experience with the maintenance contract has been that the furnace will be working fine, they will come for the maintenance and then the furnace or AC will stop working.  The last time this happened was 8/28/14, but has happened several times.  They eventually got it fixed each time, but not before telling me that it would cost me a lot extra.  Each time it was working fine until they came out.  That being the case, I would rather abandon the maintenance contract rather than allow them access.

I wouldn't recommend this company at all.  The technicians were neither competent nor professional, and the staff at the central office had poor customer service.

We purchased our home in Aug 2013, which came with a home warranty to
covering the 24 year old HVAC systems. We have a few minor problems and
called them into the warranty company. Advanced Appliance is the local service company for our warranty.  When the contract expired in Aug, we opted to renew it because we figured our HVAC systems were on borrowed time (first mistake). Recently the furnace in our attic died and had to
be replaced. I should have known better and called around to other
companies to see what it would have cost for us to pay out of pocket,
but it's cold out and we need heat, so I went with what Advanced/the
warranty company was recommending, which was foolish. I know they aren't getting rich off of warranty work, and I really kick myself for not checking around, but we paid $2080 out of pocket for a bunch of frivolous expenses. For instance, they charged me $135 for a $50 thermostat sold at Lowe's. We were also charged $230 for sizing the unit....except that's generally just done with new construction. Thankfully I didn't renew our annual maintenance agreement we had with them. Long story short, as the home inspector told us, they seem to do good enough work, but their perhaps aren't super honest with expenses. The hunt begins for a new HVAC contract. Ultimately, while they were punctual, I wouldn't recommend them.

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They are prompt, usually call us back the same day and will be there within the week. They are knowledgeable, experienced and know what they are doing.

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This is my second review of Advanced Appliance. My first was the June 20 review which only required a check and shot of Freon. This time my A/C just stopped working. I contacted my contracted American Home Shield and they gave me 3 choices for repair companies. I chose Advanced Appliance based upon the great job they did just 2 months ago. This time my A/C compressor went out. The compressor unit is both a high dollar unit to replace (no charge to me with AHS) and complicated to removed and install the new one.

Promptness/ Communication: Excellent. After I made my repair request to AHS, I got a call from Advanced within the hour and we schedule Ken Cooper to come see what was wrong with my A/C. He showed up the next morning and pretty quickly determined that it was a bad compressor unit (it had also tripped the circuit breaker). He took all the data required and said it would be 2 or 3 days to get the new compressor from TX. Three days later I received a call that the compressor was there and that they would be out the following morning (between 10am -12)to do the repairs. (the repair guys showed up at 10:30am)

Service Team: Charles and Mike showed up with the new compressor ready to start.

- All panels had to be removed to expose the compressor compartment.

- After removing wiring and bolts the old compressor was lifted out. (very heavy!!)

- When the new compressor was set into place, the existing copper tubing did not match up so Charles had to basically re-tube and solder new copper tubing into place. He also installed an and quot;in-lineand quot; dryer into the system.

- Now that piping was correct, the re-wiring was completed.

-Now that the entire system was all connected, the purging, vacuum and re-Freon installation was performed.

UV Lite: I also elected to have a UV lite wired in and placed in my air box. This will prevent mold from growing in the air box or on the cooling coils which then run to the ducting.

Conclusion: Charles and Mike worked continuously for over 4 hours in 100 degree heat. They were cheerful, informative (I do ask questions) and very professional. I've done a lot of my own wiring and copper tubing work in the past and I can say the Charles is a pro at what he does.

Recommendation: I would recommend Advanced Appliance to my friends and neighbors without hesitation and I will use them again in the future. They also have a pretty attractive yearly A/C maintenance program I will be signing up for..

This was one of my worst experiences in the last few years. This particular vendor never kept appointments and left me waiting at my home all day on two different occasions and they never showed up. I even called twice in one day to confirm they were still coming out and they assured me the technician was on their way but no one called or showed up at our home. When I spoke to someone the next morning they apologized and said someone would call me. The next thing that happens is the home warranty company calls me to say that after all this time (1 week) the vendor is saying they are not comfortable making the repair on my appliance (6 year old KitchenAid) so they are removing themselves from making the repair. Now I have to find someone else.

Do not take my word for it, perform your own due diligence by searching them on the Internet.

Excellent customer service from the main office.  

Kept in touch with me as the appointment neared.  Good follow up.

Ken has 30 yrs. experience with HVAC and proved it. 

While he was there, he also checked my upstairs a/c unit.  All was fine except it did take a small amount of Freon and the cooling grills where very dirty which he cleaned.   

Outstanding on-site service and I would highly recommend them to friends and family and I will use them again.

 

Called Advanced Appliance serviced. Had a guy come out the same day.
Fixed the leak at a great price. Brandon was the service Tech. He was great. Identified the problem and had it fixed in no time. Brandon was
professional and just awesome. I could not ask for a better Tech. This guy was EXCELLENT. He knew his job and so very personable. I would call Advanced again and again for any repair. Brandon is an asset to this company and his company should be aware of what a great Tech he is. Love Advanced and loved Brandon. Highly recommend this Service.
Thank you Brandon, and Advanced Appliance Service.

The plumber was professional, informative and addressed the issue. I would not hesitate to use them again.