Your Computer Friends
About us
Celebrating 13 years in Wilmington. Full service protection plans start at just 25.00 per month per machine. Ask about our Secure System Plan. We offer business level solutions for small business customers and discerning home users.
Business highlights
Emergency services offered
19 years of experience
Services we offer
Google Apps & home networks. All laptop repairs, LCD screens, On-site & Drop off Service Available. Fast turn around. Off site backup, PC & MAC. Remote, Residential & commercial computer repairs. Servers, black screens. Universal power cords. Sound advice. HIPAA plans, blue screens, not charging
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.041 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 0% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 1-25 of 41 reviews
Laurie J.
Oct 2018
My keyboard died on my laptop during the hurricane. I brought my laptop in for repair. Susan the owner got me all checked in. Joe the in house tech worked his magic on my laptop. I'm very pleased with this local company. Susan and her crew are awesome!!
Christine D.
Oct 2018
They were quick, easy to talk to and got me what I needed.
Mary J.
Oct 2018
Perfect! Always prompt, courteous service at a very reasonable price. On-site and remote service is always excellent and completed on time. An added bonus, I have frequently received great advice and direction free of charge.
Bruce F.
Aug 2016
As always great work at a fair price
Keith M.
May 2015
The install went extremely well on my end. Downtime was limited to one workday and part of the weekend. My understanding is that it was a new way to perform such an install so there were some glitches between YCF and their support but it was never evident by me. The transition from the old hardware to the new came across as relatively seamless, quick and less than two-thirds the cost of the traditional upgrade. Time, money and headaches were all reduced.
Jim T.
Apr 2015
unknown
John V.
Mar 2015
Good job, on time, perhaps a little pricey.
Response from Your Computer Friends
"Thank you for taking the time to review us - we do appreciate it! We enjoyed meeting you and are glad you are pleased with your results. Regarding pricing: We haven't had a price increase in over 3 years and in fact we had a price DECREASE in Virus Remove - down about 15% over the past 9 years which was due to efficiencies in the shop and new tools for removal. We also cap virus removal at this rate no matter how many hours it takes or even if we have to resort to a reload (which happens about 10% of the time). We have also NEVER lost data! (must be viable when it arrives) You can read many horror stories online about reloaded computers and lost programs and/or data and messed up mail with indifferent technicians. As with all jobs, we don't take shortcuts; we sometimes take a bit longer, we sometimes take a few extra steps, but we make sure it is all done right and your data is protected during the entire process."
ELIZABETH B.
Mar 2015
THEY WERE VERY PROFESSIONAL AND FRIENDLY. THE SERVICE WAS FAST, BROUGHT MY COMPUTER IN ON 3\3\15 AND THEY CALLED THAT AFTERNOON THAT THE WORK WAS COMPLETED. THEY EXPLAINED EVERYTHING THEY HAD TO DO AND WHEN I PICKED UP MY COMPUTER THEY TOOK TIME TO TELL ME HOW TO PREVENT TROUBLE IN THE FUTURE. I PURCHASED THE WEBER ANTIVIRUS AND THE YOUNG MAN SPENT AT LEAST 35 MINUTES MAKING SURE THAT THE WARNINGS WERE AVAILABLE FOR ME TO SEE WHEN I WAS SEARCHING THE WEB. I CANNOT SAY ENOUGH GREAT THINGS ABOUT THEM. WILL USE NO ONE ELSE IN THE FUTURE.
Response from Your Computer Friends
"Thank you for taking time to write us such a glowing review! It was wonderful to meet you and become your new Computer Friend!"
Robert S.
Dec 2014
unknown
Response from Your Computer Friends
"Thank you for taking time to write us a review. Good reviews help good businesses grow so we are very appreciative of your investment in our small business! Hope to see you again, but not too soon! :)"
Robert L.
Jul 2014
170.0I purchased a new computer through Susan although it was not necessary. Data was transferred and I am up and running. In the years previous she has always done a terrific job and I would not dream of going anywhere else.
Response from Your Computer Friends
"Thank you so much for taking time to write us a review [member name removed]! As one of the first business owners we met when we opened our first shop across from you, I'm thrilled that we are still trusted partners eight years later. Our new space is much larger now, but I miss our old neighbors in the courtyard! Don't be a stranger - call me once in a while, even if your new Toshiba is running well!"
Marianna B.
Jun 2014
Staff was very friendly and helpful. Explained the problem, how it was resolved and how to prevent it from happening again. Followed up afterwards with a phone call and thank you for using their services.
Response from Your Computer Friends
"Thank you (removed member name) for taking time to leave us such a nice review! I am pleased you were happy with the full process of computer repair at Your Computer Friends! Do not hesitate to call us if you ever have a question about your computer."
Jemila E.
Jun 2014
They did a quick diagnosis. They advised me to get a new laptop and Susan made several suggestions, based on my needs and budget. When I chose one and ordered it, I brought it to the shop and they transferred what data could be retrieved from my thumb drive. All they charged me was $40.50 for shop labor. All the good advice and kind emails (I was in a panic) were free.
They helped me with my trouble-ridden old laptop on several previous occasions. Their service has been consistently cheerful, prompt and affordable. I highly recommend them.
They helped me with my trouble-ridden old laptop on several previous occasions. Their service has been consistently cheerful, prompt and affordable. I highly recommend them.
Response from Your Computer Friends
"Thank you [member name removed] for taking time to review us on Angie's List. We always enjoy seeing you, though I know everyone does not enjoy a broken laptop!!! It is our pleasure to help you with all your computer needs so do not hesitate to call us if we can be of service to you or one of your neighbors. (I think we are currently servicing half your block!) Hi to Pat and have a great day you great lady!"
Barry W.
May 2014
I have been using Your Computer Friends for two years. Best "geek" service I have ever had. Company is local and privately owned. Punctual, professional and reasonably priced. Friendly, knowledgeable employees. Can't go wrong these folks.
Response from Your Computer Friends
"Thank you for your kind words and for taking the time to rate us on Angie's List. Positive ratings such as this are fabulous for our small business and we thank you very much! It is our pleasure to help you with your computer needs!"
Margaret S.
Nov 2013
I was having problems with dialog boxes popping up almost every time I clicked on something on the web and emails had partially hidden advertisements. Your Computer Friends checked my computer for a virus, removed clutter and unwanted programs, updated JAVA/Adobe and reinstalled Mozilla. Susan and tech listened to me and were diligent in resolving the problems. Excellent service and work was done same day. Highly recommend.
Response from Your Computer Friends
"Thank you for taking time to review us on Angie's List. We are happy you were pleased with our service and welcome you to the family!"
Mary B.
Oct 2013
I called and Susan answered the phone. She set up an appointment for the next day with her technician, John. John arrived promptly and was very professional and courteous. He had the problem fixed very quickly. We will definitely use this company again.
Response from Your Computer Friends
"Thank you for taking the time to review your service call with us. We appreciate your kind words very much and hope to take care of your PC needs for many years to come! Welcome to the Friendly Family."
Barry W.
Aug 2013
Booked the appointment by phone with the owner, Susan. Technician (John) showed up on time the next morning. Very polite, bright and knowledgeable. Good listener who did everything that had to be done once I had explained it. Highly recommend these folks for help with home computers.
Response from Your Computer Friends
"Thank you for your review. It was our pleasure to take care of your computer needs. We enjoyed talking with and meeting you!"
Scott C.
May 2013
Quick diagnosis and fix. About 2 months later, I had a separate issue with the laptop computer, brought it in, the guy fixed it on the spot at no charge. Great service.
Response from Your Computer Friends
"Thank you for taking the time to leave a review and mentioning that we fixed a simple problem for free. We know that we are not the cheapest answer in town. BUT we do take care of our customers to a high standard and frequently answer simple questions or fix simple things without additional charges. We think that in a long term relationships, this all works out to what one of my customer's calls "a square deal". Also, we have not raised our rates in over 3 years. Thank you again for your kind review - we look forward to a long relationship with you and your computers."
Marcia R.
May 2013
It was excellent. I chose them because of their high scores on Angies' List, and I was steered well! They were responsive; I dropped it off shortly after the call. They could not resolve the problem that day, but they called to let me know the status and next steps.
Sure enough, we spoke first thing the next morning; they had a few more things to do, but my PC was fixed and no data lost.
The price was reasonable and the service excellent. I now consider them my IT resource.
Sure enough, we spoke first thing the next morning; they had a few more things to do, but my PC was fixed and no data lost.
The price was reasonable and the service excellent. I now consider them my IT resource.
Response from Your Computer Friends
"Thank you [member name removed]! Welcome to the family! We appreciate your kind words and look forward to taking care of your future needs. (but not too often)"
Chris K.
Apr 2013
The service was excellent. The service rep was prompt, courteious and professional. He configured our printer for wireless printing via bluetooh and made other changes to enable printing from laptops. He also checked system update packs on our PC to ensure all was in working order. Lastly, he made some recommendations for us to consider regarding WiFi printer or bluetooth adapter for another printer. We were very pleased with results and he had everything working and closed out in an hour.
Response from Your Computer Friends
"Thank you (member name removed) for your review, it was our pleasure helping you with your wireless printing and computer needs."
Sue T.
Apr 2013
I called the company first thing in the morning and received directions to their site, upon which I dropped of the unit about an hour and a half later. I suggested that I knew the problem was due to a malfunctioning power supply unit and we discussed the potential fee for that repair, if that was the source of the issue.
I was able to pick up my tower on the same day, without any difficulty. The price I paid was the one given at estimate time and since they did not have to research my problem extensively, I was merely charged for parts and labor. No diagnostics.
Susan was very friendly and helpful. She was my original point of contact and the only person I communicated with. The whole process was smooth, simple, and painless. I received the services I requested, without any haggling or upselling. I was very pleased...My memory of a computer gone bad were all distant, by the end of the day.
I was able to pick up my tower on the same day, without any difficulty. The price I paid was the one given at estimate time and since they did not have to research my problem extensively, I was merely charged for parts and labor. No diagnostics.
Susan was very friendly and helpful. She was my original point of contact and the only person I communicated with. The whole process was smooth, simple, and painless. I received the services I requested, without any haggling or upselling. I was very pleased...My memory of a computer gone bad were all distant, by the end of the day.
Response from Your Computer Friends
"We were happy to meet you, fix your computer and restore your faith in computer repair! Please come to see us any time your computer acts up. Thank you for taking the time to leave such a nice review for us!"
William S.
Mar 2013
Covered in Services Performed
Response from Your Computer Friends
"Thank you (Member name removed) for your review. We enjoyed helping you out and are glad you found our advice helpful!"
Ruth K.
Mar 2013
took my computer in and had it back the next day great service
Response from Your Computer Friends
"Thank you for being a loyal customer of ours. We enjoy your spunk and hugs!!!"
Stephen A.
Jan 2013
unknown
Response from Your Computer Friends
"We are really sorry your desktop exploded on you - but delighted no one was hurt and we were able to meet you! Thank you for your business and for giving us such a wonderful rating on Angie's List! Please do not hesitate to call us if you need help replacing your desktop with something else."
Clarence H.
Jan 2013
They aquired remote access to my computer and found and repaired all the problems I had encountered. It was efficient and effective and I couldn't have asked for a better result. All within an hour of my initial call. We're new to this area and have used Angie's List for finding good reliable services and have not failed yet. This contact with "Your Computer Friends" is the latest example.
Response from Your Computer Friends
"So sorry Microsoft sent you down a very nasty road. When it comes to cleaning a registry, a good technician is the best answer. All computer entries are different, so one size does not fit all! It was our pleasure to get you back up and running using our remote connection service. Thank you for your business and your kind words!"
Lu S.
Jan 2013
Flawlessly. Your Computer Friends staff speak "Non-Geek" English and teach non tech-savvy adults with analogies that make sense. They did what they said they would do, on time, and painlessly. They are a trustworthy resource that we would recommend to anyone.
Response from Your Computer Friends
"Thank you customer for your high praise! We enjoyed working with you and the family very much!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Your Computer Friends is currently rated 5.0 overall out of 5.
Your Computer Friends accepts the following forms of payment: CreditCard
No, Your Computer Friends does not offer free project estimates.
No, Your Computer Friends does not offer eco-friendly accreditations.
No, Your Computer Friends does not offer a senior discount.
Yes, Your Computer Friends offers emergency services.
No, Your Computer Friends does not offer warranties.