Window World of Wilmington

They do good work, have good help, and are courteous.

Great job. One was broken but they noticed it and came back to fix it within a week.

I had nine(9) windows installed on the upstairs of our house because the originals didn’t close properly and were missing hardware. The installers were great and were in and out in no time. I decided to use Window World again for our downstairs windows which had moisture issues. That’s where I went wrong. First, they forgot to place the order for the windows. The salesman, who measured all the windows, promised a five(5) week turnaround . . . turned out to be ten(10). I was never given a phone call. Next, the windows which were ordered, were measured incorrectly. This was verified by the installers when the placed the new window against the old. I had to chase down the manager, Chris, to find the next step. “Ok, lets re-measure. We’ll order new ones.” The new ones arrive five weeks later, after I called Chris to check on the progress. The “new” ones had same date code as the mis-measured ones and had same dimensions. Why? Turns out Chris claimed they had discussion with their top installer that these will fit and will prove it. Why I waited another month and was told these were new is troubling. They replaced one in the garage, and as expected, it was completely wrong. Game over. At this point, it had already been about six months, with countless interruptions in work schedules to meet the workers, who had to turn around every time they came to install. Im not sure if it was incompetence, pride which made them believe this measurement was correct. However, it was the deceit which I could tolerate. Each step of the way, I had to initiate communication with Chris. The only times I was contacted was by Chris’ secretary who caught the blunt of my frustration. I believe a mistake was made in measuring, but instead of taking ownership and correcting it, they lied. If not for the integrity of a couple of honest workers, I would have not had known. What would had happened if I did not meet them outside? Would they had been told to, “make it work?’ After speaking to the owner, I was able to get a full refund on my deposit along with an apology. I hope I am the exception. However, the chain of events leaves me with doubts. Not what you want when spending $20,000.

We called Window World and they came out within a couple of days and gave us an extremely reasonable price. They requested half of the cost upfront which was totally reasonable. Since it was in November we requested that the work be done after the first of the year due to our outside decorations. Their office called us right after Christmas to schedule the work. They said the installer would be there between 9 & 10:00 and was here at 8:45 on the specified day which was awesome. I was a little concerned that there was only one person to do the job, but as it turned out my concern was for naught. He was very professional and certainly knew what he was doing. He finished installing the windows and actually went over and above by doing a little facia work that needed repairing. He completed all by 4:30 that day. I was also impressed with the equipment the company furnished him with to safely complete the job. I'm still enjoying looking out of the crystal clear windows. I am so pleased with the style of windows they installed as the top window will go down if I choose to have them open that way. I couldn't be more pleased.

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