
T & D Custom Fences
About us
Over 20 years experience in fence installation. Type of installations includes; commercial & residential; wood, chain link, vinyl, and aluminum fence installations. Typically winning business over competition with best pricing up front. FREE estimates in the tri-county areas.
Business highlights
Services we offer
Custom and creative fences, pergolas and arbors. Built to customer specifications and satisfaction. Concentration, not only on high quality work, but also high caliber customer service. We want to exceed customer expectations by 100%. Our business is fully insured and 1 year warranty on all labor.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 7
Assorted photos uploaded by T & D Custom Fences
- 4
Shadow Box Fence
- 9
Board on Board Fence
- 13
Eastwood Village
- 36
Aluminum Fence
Number of Stars | Image of Distribution | Number of Ratings |
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94% | ||
2% | ||
2% | ||
0% | ||
2% |
Filter reviews by service
"I went out of my way to leave from Wilmington and meet with Ms. [Member Name Removed] at her property in Hubert on 10/16/18. I don't understand why she would say I didn't meet with her, as I talked with her extensively on site about her estimate and sketched her plot plan. It wasn't until after I returned to Wilmington that I found out she reviewed our company and gave us an "F" rating. When I called her to ask her why we received an "F" for not showing up for her appointment, she responded that she didn't own a computer and never sent the review. She further explained that her daughter was the one that set up the appointment for her and it was her daughter who must have given us the "F" (her daughter was not on site when I met with Ms. [Member Name Removed]). I've contacted Angie's List to dispute our review and I guess they never were able to resolve this with Ms. [Member Name Removed]. It is very concerning how some folks do not understand how something as simple as (1) bad rating can impact businesses, especially small business like ours!!!"
"Hi Ms. [Member Name Removed], Thank you for your feedback. If it wasn't feedback such as this, we certainly would not be able to fine tune our scheduling and performance level. It is not common practice for Tim (the Owner) to be late for his estimate appointments; however, from time to time he does run behind due to another estimate taking longer than usual or issues on other job projects. We do apologize that he was running late on this particular day; however, he was coming from New Hanover County and his previous estimate was taking longer than expected. One of the things that sets T&D apart from other fence companies is the fact the Owner (Tim) completes all estimates, not to mention he doesn't rush a customer, only to try and get to another appointment. T&D Fences and Decks does pride themselves on being punctual and if Tim knows he'll be late to an appointment, he or the office will call the customer to make them aware and make sure it's not an inconvenience that he is running behind schedule. Again, our apologizes that Tim was tardy for the appointment. In reference to your estimate turnaround time; you requested 4 different project quotes (including wood fence and aluminum). Tim does try his best to get the estimate to you within 24 - 48hrs; however, he wasn't aware his aluminum Vendor was not available for a few days, creating a delay in the estimate being sent over to you, as well as our computer system was down on Wednesday. Your estimate was emailed to you on 9/21/17 at 2:04pm. You may want to check your "junk" or "spam" folder. If you still can't find it, we'd be more than happy to re-send it to show proof the estimate was sent. We apologize for the tardiness of your estimate; however, when we depend or our Vendors to reach back out to us with their pricing, we have no control when they are out of pocket and not reachable. The feedback you provided has been well received and we will certainly make a conscience effort to be more responsive and communicative in the future and we hate that this was at the expense of jeopardizing our rating on Angie's List. Again, my apologies and we hope to redeem ourselves in the future."
The staff that came to install were on time and cordial.
Licensing
State Contractor License Requirements
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