SOUTHEASTERN MARBLE & GRANITE LLC

.

unknown

unknown

We were very excited to go to the contractors business to oversee the layout of the granite. We loved the movement of the granite as did the staff we worked with. Unfortunately this was not relayed to the cutter or the installer. When the granite was installed the flow of the grain on one side went east to west, the flow on the other side went north to south, it looked very odd. We had them come out and look at it and they said it is what we agreed to. The issue became a he said she said, no win. But then they chipped the granite at the seam, not just a little chip a really noticeable chip. We had them try to repair it three times, it still looks horrible. I called the owner and she seemed very concerned when I talked to her, said she would talk to her staff and get back to me, this was 7 months ago. We have just resigned ourselves to the fact that we will live with this kitchen for a few years then have it re-done again, BUT WITH SOMEONE ELSE!. DO NOT LET THESE PEOPLE INTO YOUR HOME!!! Not only did they screw up our granite they bad mouthed us to our contractor and ticked him off to us.

Bottom line, we just want anyone out there who is thinking of using the services of Southeastern Marble and Granite to know what kind of people they have working for them and how they will defend their employees to the extreme. 
Since no laws were broken and there are no charges that we can bring against Gerald Soto, Jim Hug and Southestern Marble and Garnite, our only course of action is to post a review such as this and hope that anyone thinking of using this compnay, thinks twice and then some.
Please share this with anyone you think may be considering the services of Southeastern Marble and Granite.
It is only a matter of time before Gerald Soto does this again and the next time, the outcome might not be what it was with us.

They did a great job. It’s a lovely operation. They were very professional, very timely; they showed up on time and left the work site in excellent condition.

The sales process for the countertops went very smoothly and professionally.  Jim Hug (proprietor) made time to come into the showroom early to fit our schedule.  The  showroom had samples clearly labeled as to price range; all costs were openly stated.Jim gave us good advice regarding our selection.  We agreed to purchase and a start date was given for the project which began on the scheduled date and was finished in 5 days, as promised.  We were generally satisfied with the installation; although some seams in the granite were much more visible than we had expected.  It had seemed to us that our electrical outlets were high enough on the wall to permit installation of standard backsplash; this turned out not to be the case and the baacksplash had to be taken back to the shop and cut down.  We thought the charge for this--$250--was higher than it should have been.  Nevertheless, we are satisfied with the results.

Needed a piece of our existing granite cut out so new stove could be installed. i called southeastern granite at 9am. crew arrived ontime at 11am. took 20 minutes and they cleaned up. Just so relieved they could come so quickly since the stove is arriving tomorrow! Sometimes big companies are only responsive when it's a big job. but these guys really saved us for a tiny job. THANKS!!!

It went as it should - perfectly. What more can be said. They have a very large inventory of material, so, after we decided on the granite we wanted, the rest was just very professional, courteous and clean. We would use them again.

Great. Came when they said they would. There is one seam in my large counter and you can hardly see it.