Mr Rooter Plumbing of Wilmington
About us
At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today.
Business highlights
Emergency services offered
16 years of experience
Services we offer
Our services include: -Clogged Drains -Drain Cleaning -HydroScrub - Jetting -Sewer System Backups -Sewer Line Repair & Replacements -Trenchless Sewer Line Repair -Plumbing Diagnosis & Inspection -Plumbing Repairs -Plumbing Replacement & Installations -Frozen Pipes -TP Valves -Leaking Pipes -Water Heater Repair & Replacements -Plumbing System Maintenance -Plumbing Video Camera Inspection
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.764 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 5% | ||
| 5% | ||
| 2% | ||
| 3% |
Showing 1-25 of 64 reviews
Ashley A.
Sep 2021
Ben did a great job and the ladies in the office are very friendly! I always use Roto Rooter!
Anthony G.
Sep 2017
Job done in 1 hr but charged way to much money
Michael G.
Sep 2017
Professional, clean, showed up earlier than expected and came in under the estimate price.
Angela S.
Nov 2016
Very quick at responsive. Pretty sure he had the part with him so like he came and just fixed it, you know figured out the problem and just fixed it within like a couple hours. They're professional.
Angela S.
Nov 2016
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AJ P.
Jul 2016
While I would have preferred to be notified that their schedule would not allow them to keep an appointment earlier in the day, Cody Clark made up for the delay. His professionalism and confidence was gratifying to see. The work was excellent. I've used Mr. Rooter over the years, but this service call was a pleasure that will keep me coming back.
Response from Mr Rooter Plumbing of Wilmington
"We are happy you are more than satisfied with the services Cody Clark provided you with. We also appreciate your feedback regarding scheduling. We try our best to keep our customers informed as some jobs do take longer than initially expected. We look forward to servicing you for years to come. Thank you for your feedback and for your business!"
Margaret S.
Jul 2016
unknown
Response from Mr Rooter Plumbing of Wilmington
"Thank you for your feedback and business Ms. [Member name removed]! We do hope to continue taking care of your plumbing needs down the line."
Francoise D.
Mar 2016
unknown
Response from Mr Rooter Plumbing of Wilmington
"I Have searched for this Name and Address in our data base and we can't find any matching information. [Member Name Removed] can you call our office so we can try to figure this out? 910.278.1865 I even searched by date and nothing! Just for the record $50 for a plumber to do work at your house is a bargain!"
HARRY I.
Feb 2016
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Response from Mr Rooter Plumbing of Wilmington
"Thank you for your review! We do appreciate this and hope to service you for all of your plumbing needs down the line."
David L.
Jan 2016
unknown
Response from Mr Rooter Plumbing of Wilmington
"We greatly appreciate your feedback and do hope to service you in the future. Thank you!"
David L.
Jan 2016
unknown
Response from Mr Rooter Plumbing of Wilmington
"We serviced a different address for you back on 07/06/2012 and cleared a Drain? Please contact our office if you'd like to speak more about this. We appreciate your business and do not want to lose you as a customer."
Gina E.
Sep 2015
When I got the quotes for the jobs we discussed, the details were all wrong. I had to go back to them twice to get the right quotes. This did not feel right to me, and I wondered if the job would actually be done correctly since they could not get the quote right to begin with. So, I decided to go with another plumber for the jobs. I guess this is a $129 lesson for me. I wish I would have been told about that cost before they actually got all the way to my home to do the quote. I felt like I had no choice but to pay it at that point. And, since I had another contractor waiting on me for his scheduled appointment that Mr. Rooter had interrupted, I was a bit rushed. Sorry this went this way, because I felt that they could have done a good job until these little details happened.
Response from Mr Rooter Plumbing of Wilmington
"We appreciate your feedback and apologize for your negative experience. We try our best to communicate, show up on time, and provide professional service (we warranty our work). We hope to have the opportunity to work with you in the future."
Joseph B.
Jul 2015
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Response from Mr Rooter Plumbing of Wilmington
"This is such a weird review, we have been back 4 times to look at stuff that was "not fixed" and after the customer dropped the plug in the disposal and didn't notice until our plumber pulled it out and said "the sink is working properly" we're about done servicing this location. we went 5 times for the same disposal that's not fair!"
David L.
Jun 2015
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Claiborne B.
May 2015
unknown
Response from Mr Rooter Plumbing of Wilmington
"Thank you for the "A" Review. We as A team work Hard on customer satisfaction!!"
Elizabeth D.
Mar 2015
They were awesome. They were professional, on time and knew exactly what they were doing.
Response from Mr Rooter Plumbing of Wilmington
"Thank You Its always nice to read that what we are doing is working & that the Techs are following our system of business!"
Stanley W.
Mar 2015
unknown
Response from Mr Rooter Plumbing of Wilmington
"Thank You [member name removed], We like to consider ourselves Drain Experts!!"
Robert B.
Feb 2015
unknown
Response from Mr Rooter Plumbing of Wilmington
"Thank you [member name removed] We all Appreciate you Business!"
Janice H.
Feb 2015
Mark called and offered a new water heater on 2/24/2015. I called him back today and accepted. His technician was just here. I am not getting a new water heater because this one does produce hot water. It still putt-putts. It still takes way too long to get hot. I told the kid that was here I am sorry he wasted his time. I have had gas water heaters most of my life and the last 21 years in this house. Two years with this water heater--and I am still NOT happy. I cannot run a shower, washer and dishwasher with this one--I could my old one. Both are 40 gal water heaters. A tub has to be 1/4 full before hot water gets to my bathroom. So, in the end, I will still need to replace this water heater 2 years in and have added expense on top of the $1500 plus this one cost me. He told me if anything else goes wrong to call--I gently replied "Thanks, but no, I am done. I will replace this one and go on about my day. I have no problem letting people know I am not happy. I know how gas water heaters work and this is not it."
Response from Mr Rooter Plumbing of Wilmington
"If your water heater is "shot", I will replace it at no cost to you! I stand behind all of our work and customer satisfaction is important to me! I hope you will give us one last shot to make it right."
Robert J.
Feb 2015
Came on-site, help me locate the drain clean-out which was buried and hidden by pine straw. He then used pressured water, 3200 psi, to blast the clogs out. Then verified the pipes were all clean with a line camera.
Response from Mr Rooter Plumbing of Wilmington
"[Member Name], We are happy your drains work great now! Hydro-scrubbing brings the drains back to A+ shape! Just so you know ALL Angie's List customers get a return trip at NO charge if that drain backs up again, any time."
Juanita S.
Dec 2014
unknown
Response from Mr Rooter Plumbing of Wilmington
"Thank You"
Andreas L.
Dec 2014
The price was a little high but they responded fast in times of need. It was a good experience.
Response from Mr Rooter Plumbing of Wilmington
"[Members Name], just so you know my warranty is second to none! Angie's list customers get a warranty 1 year past the manufacture warranty if anything goes sideways just call and we are on it!"
Marian L.
Sep 2014
unknown
Nancy B.
Jul 2014
unknown
Response from Mr Rooter Plumbing of Wilmington
"Thank You for alowing us to help you :)"
Timothy C.
Jun 2014
unknown
Response from Mr Rooter Plumbing of Wilmington
"(Member name removed) Thank You for your business!"
Licensing
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FAQ
Mr Rooter Plumbing of Wilmington is currently rated 4.7 overall out of 5.
Mr Rooter Plumbing of Wilmington accepts the following forms of payment: CreditCard
No, Mr Rooter Plumbing of Wilmington does not offer free project estimates.
No, Mr Rooter Plumbing of Wilmington does not offer eco-friendly accreditations.
No, Mr Rooter Plumbing of Wilmington does not offer a senior discount.
Yes, Mr Rooter Plumbing of Wilmington offers emergency services.
No, Mr Rooter Plumbing of Wilmington does not offer warranties.