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About us
It's our mission to provide complete satisfaction in cleaning services. Give us a call because you won’t find a better cleaning company in Wilmington, NC and the surrounding areas. We look forward to building strong, long-term relationships with our clients and guarantee your satisfaction. Offering quality cleaning for your home, rental, and office at a price that can fit any budget! For fastest communication, please call or text me at (910) 616-5104.
Business highlights
Emergency services offered
25 years of experience
Services we offer
cleaning on a bi-weekly, detail cleaning, move in and move out, spring cleaning, summer rentals, vacation homes., weekly and monthly
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.732 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 6% | ||
| 3% | ||
| 0% |
Showing 1-25 of 32 reviews
Lisa G.
Mar 2023
She's great. Wonderful personality and does a great job. Her rates are very fair because she did everything I needed. I e had housekeepers for years and know what I'm looking for. We moved in three weeks ago, and she helped unpack and break down boxes and organize in addition to cleaning. She was here over four hours. She's awesome, and I highly recommend her!
Jan A.
May 2020
Shes been cleaning for us for about 3 years now and she does an outstanding job.
Cynthia B.
May 2020
It was amazing, perfect. She's very reliable and does a good job.
James C.
Mar 2019
Lucy, personally, is great. She did my housecleaning at my vacation rental for 2 years. The first year (2017) was great. The second year (2018) not so much. I think her business expanded, but for whatever reason she no longer showed up herself, instead sending employees. That's fine, except the employees did a fair to poor job. The ones i met were high school girls. I actually had 2 vacation tenants leave after arriving and finding the house not properly cleaned. To be sure the tenants weren't lying, i had Lucy's people clean when my wife and i were staying there. They did a shockingly poor job, not even close to acceptable. After seeing that, i was surprised more tenants didn't complain. Lucy shows concern for your property and rental business when you meet with her, and i know it is sincere. In fact, she helped me out several times with issues that were not strictly speaking her issues, just because i was out of town and couldn't handle it myself. She needs to hire better, more experienced people, train them, and supervise them, and get her services back on track. In summary, Lucy great; her employees poor.
Bob E.
Oct 2018
Perfect job, better than I expected Laura was very nice, professional and I would defiantly use her again.
Victor C.
May 2018
Nice young people did the job
Brad Z.
Nov 2017
Outstanding--cleaned every single square millimeter of the house.
Connie S.
Sep 2017
Lucy and workers did a great job! I would highly recommend her. I will use her services again.
Henry C.
Sep 2017
They are good.
Andrew R.
Aug 2017
Lucy and her staff were AMAZING! It was a last minute call, and she was able to squeeze me in that day. My house has never felt cleaner, and she is definitely my go to person for all future needs. I highly recommend her!
Joy H.
Aug 2017
Fabulous. Above and beyond the call of duty. Even rearranged and moved furniture to make it look better.
Clarence H.
Jun 2017
Very well. In spite of some difficult issues that took her out of town for a while, she was very responsive to our time constraint for getting this work finished before house guests arrived. She brought two helpers and spent about 4 and a half hours here. I couldn't have asked for anything more. She caught and cleaned 99% of any items that needed cleaning. We have been impressed enough to ask her to come back for routine periodic cleaning.
Response from Lucy's Cleaning Services
"Thank you very much for for the review. It was our pleasure. Thanks Lucy"
Catherine A.
Apr 2017
Lucy and her team were fast, and did a fantastic job! We got 100% of our deposit back and our landlord was so impressed everything was so clean! Would highly recommend!
Lynn S.
Jan 2017
The first time, I was very impressed and pleased. The second time, I was a little disappointed. She did offer to return and fix the issue but my schedule did not allow it.....She is a very nice person, I will definitely give her another try...as we all have our off days.
Kenneth C.
Jan 2017
It went very well.
Ken L.
Jan 2017
Not well as job was not completed when I understood it was. Lucy has done quality and satisfactory work for me in the past but let me down this time. My new tenant complained of food particles on and in the stove, baseboards dusty and a bath vanity with dust on top, to name a few. Lucy was responsive as always to my request (short notice) and worked for me in the evening. However, I would have preferred her telling me she didn't have enough notice so I could have hired another cleaner. I am an 'out-of-state' landlord and rely totally on my cleaners to do a thorough job. I had to bring in another cleaner to finish the job and will not be using Lucy in the future. Her charge of $150 seemed higher than what she normally charges me.
Response from Lucy's Cleaning Services
"I'm sorry that you were dissatisfied. I did offer to come back and take care of the areas that you were dissatisfied with, you turned me down. As for the price that is What we agreed on and that is what you have been paying. You called me late Wed afternoon explaining to me that you forgot that you new tenants were moving in on Saturday and that you really didn't want me to come on Friday cause you were getting the carpets clean that morning. I explained to you that I will fit you in and that It would have to be that evening before I got there. You understood that. And just for the record there were several occasions that I did not charge you for showing up to take care of something that you needed me to address and the key were not there and the locks were changed."
Amanda A.
Nov 2016
Amazing. Lucy is wonderful. We love her. She is thorough, affordable and very reliable.
Melissa R.
Aug 2016
Very well. They did a good job and were efficient
Jodi G.
Aug 2016
Lucy & her crew--Sandra & Addison worked nonstop to make the house super clean. They are conscientious & professional
Michal C.
Jun 2016
unknown
Steven W.
Jun 2016
unknown
Victor C.
Jun 2016
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Mary D.
Jun 2016
unknown
Douglas D.
May 2016
unknown
Dave L.
May 2016
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Licensing
State Contractor License Requirements
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FAQ
Lucy's Cleaning Services is currently rated 4.7 overall out of 5.
Yes, Lucy's Cleaning Services offers free project estimates.
No, Lucy's Cleaning Services does not offer eco-friendly accreditations.
No, Lucy's Cleaning Services does not offer a senior discount.
Yes, Lucy's Cleaning Services offers emergency services.
No, Lucy's Cleaning Services does not offer warranties.