Land & Sea Maintenance

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Jobs included placing a plate over an opening where a light fixture was moved. He also installed hooks over my front door for the hanging of live garland for Christmas, hung the garland, and installed a hanger for a wreath on the balcony above the door. He advised me about the appropriateness of the hooks I had bought and used better screws than were included in the package so that they would be secure enough to hold the heavy garland.  He was very courteous and is a fine family man that you could trust in your house with any job.

Fabulous, fabulous personal service. Highly recommend! We will be using him a great deal in the future!

Billy did a great job repairing a cabinet, rot around windows.

It could not have gone better, especially after the excessive amounts I was charged for dryer parts and the rudeness I experenced from General Electric. I am attaching the letter I sent to GE's CEO Jeff Immelt:
Jean I Peterken

7312 Walking Horse Court
Wilmington, NC 28411
910-793-1925
June 7, 2013

Mr. Jeff Immelt
Chief Executive Officer
General Electric Company
3135 Easton Turnpike
Fairfield, CT 06828


Dear Mr. Immelt:

I have always had GE appliances in my various homes and found them to be reliable and well designed. My former washing machines/dryers lasted almost 15 years each, so when the most recent “expired,” I did not listen to the naysayers (“GE is not what it used to be,”) and purchased a matching set of “Profiles.”

The current washer is fine, but the dryer has been a nightmare – not due to the failure of a small part, but because of the complexity, time, expense and rudeness I experienced from GE Customer Service Representatives. My problem? The temperature knob literally fell off the silver panel containing the GE logo, setting knobs and temperature dial just weeks after the warranty expired!

I called GE for parts and repairs since I had been told to contact the manufacturer directly. I gave up holding on the first attempt. My second telephone “hold” of literally half an hour to get through to Customer Service was annoying, unpleasant and surprising with complexity due to transfers to “the right person.” She spoke with complete disinterest and boredom, and was having other conversations the entire time amid great background/plant noise. She did not seem to understand that I needed the part that held the temperature knob on the machine but finally referred to a “clip.” I kept repeating that I did not need the knob. I had to spell my last name several times and it was still misspelled. I was told that a GE registered technician “must” install the parts which incurred more time to schedule.

Days later and separately, I received two boxes containing the small knob which was not needed
and the “clip” with quite incredible prices ($51.58 and $117.67 respectively, including shipping from Louisville, KY and Jacksonville, FL.) At this point, I cancelled the GE technician knowing the charge would be exorbitant.

In minutes, my handyman unscrewed the entire silver-colored panel/molding containing the GE Profile logo and knobs. He discovered that a small and frac14; inch triangle of plastic had broken off inside this panel, causing the temperature knob to fall off and the “clip” to fall inside the machine. What I need is a replacement silver panel. He also acted in disbelief at the GE prices, charged me very little and told me the location of a local professional supply store where I could get the panel for a reasonable charge – at which time I will again be able to dial the full range of drying temperatures.

I am returning both the unwanted knob and clip to GE Distribution Express in Jacksonville, Fla., and requesting a refund for both parts. “Return Authorization number REA1526750.”

I am writing to inform you of the lack of professionalism and courtesy by GE Customer Service in the hopes that it will be improved. I find it amazing that an international corporation behaves in this way
and tries to insist on “monopoly” service/repairs. This has been such an unpleasant experience that it has taken me considerable time to write/return the parts.

I will not be purchasing any further GE products, nor will I recommend them to others. GE is definitely not what it used to be.
Sincerely,

Billy asked all the questions needed to ensure complete knowledge of what we wanted him to do prior to the start of construction. The job went smooth, no delays and the quality of the finished product was excellent. It looks like a part of the original house construction. I would difinitely use Land and Sea Maintenance in the future.

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I called Billy and the next day he came and gave me an estimate for installing interior/exterior french doors (3 doors w / transom windows above). His price was comparable to other estimates and I chose him because he was very professional and he was able to start the job much sooner than the other guys. He arrived on time and kept me informed throughout the installation process. His assistant, Chris, was also great and they seemed to be an efficient team. I am very pleased with his work and will definitely be hiring him again soon to knock out some work on my punch list!

Responded to my e-mail request within 24 hours.
Arrived at scheduled time to complete estimate.
Arrived at scheduled time to complete repairs as estimated.

This all happened over time, which worked well for us as Billy was very flexible w.r.t. his schedule and ours, not to mention our changing priorities.

Gave excellent estimates. Arrived at agreed upon time each day. Was able to work around our schedules. Took time to explain progress and necessary changes. Cleaned up inside and out every day. Finished ahead of schedule. Overall plesant experience with excellent workmanship. We will definitely use Billy again!