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Import Performance

Auto Service, Air Conditioning - Auto, Auto Inspections,

About us

IMPORT PERFORMANCE SPECIALIZES IN EUROPEAN AND ASIAN CAR REPAIR, PREVENTATIVE MAINTENANCE AND ALL SERVICE ASPECTS. JUST TO NAME A FEW OF OUR CAPABILITIES: Import Performance accepts Visa, Mastercard, Discover, and American Express. Ask about our store credit card to receive 6 month interest free financing program proudly offered through GE Capital.

Business highlights

17 years of experience

Services we offer

Import Performance is a full-service facility. We do everything from oil changes and North Carolina State Inspections to engine rebuilds and replacements. We have dealer level diagnostic capability for Mercedes, Audi, BMW, Mini, Jaguar, Porsche, Volkswagen, Volvo and Saab. Our staff is completely capable of handling any import car repair or service. Electronic Diagnostics, Key Reprogramming, Tires and Alignments, AC service, Brake Service, Scheduled Maintenance, Oil Changes and Repair.

Services we don't offer

Major Body Work, Upholstery Work.

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.86 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
17%
3
0%
2
33%
1
0%

Filter reviews by service

Showing 1-6 of 6 reviews
Michael C.
Feb 2016
5.0
Auto Service
Yes, I recommend this pro
unknown

Robert M.
Feb 2015
5.0
Auto Service
Yes, I recommend this pro
$1,600
On time, with all services and parts garaunteed.

Michael L.
Dec 2014
2.0
Auto Service
$1,000
unknown

Aja S.
Jan 2014
4.0
Auto Service
$200
Like I said, quality work and I think they are honest guys. Yet, they are the kind of mechanics that want your vehicle to be in pristine working order, and for my older car and my budget that just wasn't possible at that time. I also felt like thier prices were really high, once they gave me an estimate that was higher than the dealer. But the good news is, when I told them that, they seemed really unhappy to hear it and quoted me a new price which the owner said would stick (and it did) even if the work took longer than anticipated because he didn't want me to think they were and quot;more expensive than the dealer.and quot; That being said, I think these are some really well paid mechanics (maybe because the have special training or something, I'm not a mechanic so I don't know). I know that sounds bad but I don't know how else to say it. I'm not saying its not worth it to go here. It just depends on your budget and your car, but I think I can find quality work at other places at a better price. I feel like this place is for people with deep pockets and who are and quot;car peopleand quot; and like to have everything on their car working perfectly. Every time I went there I didn't just see imports, I saw high end imports, Audi, Porsche, Mercedes, etc. so it just seemed to be people who had a lot more disposable income than me. Lol, but they do seem to be an honest place that wants to make you happy.

Misty D.
Sep 2013
2.0
Auto Service
$200
I called and they worked me in that day. This was the only good thing. They reset the service light for me and told me that if it came back on, that I needed to come back and have a part installed. They charged me $200.00 to reset my light. Then they quoted me over $400.00 to replace the part needed if the light came back on. They proceeded to tell me all these other things that I needed
to have repaired on my car and in all they wanted over $1000.00 on top of the $200.00 that I paid them to reset my dash light.
Needless to say I picked up my car without the additional repairs.

Response from Import Performance
"[member name removed], We diagnosed the reason for the airbag fault and found the clockspring on the steering wheel was intermittently losing signal. We tested the clockspring and found it to be functioning properly at that time. We quoted the price parts and labor to replace the clockspring and recommended seeing if the problem persisted before spending the money on the repair. The total charge came to 101.28 for the time spent diagnosing the problem you asked us to diagnose. I hope this clears up any misunderstanding or miscommunication. If you have any questions I would be happy to answer them. Thank you, Talin Germain"

Christine L.
Sep 2013
5.0
Auto Service
Yes, I recommend this pro
$125
I have had my car serviced at Import Performance since I purchased it last year. Talin and his employees are always able to provide prompt service and reasonable pricing. On this occasion, I had gotten a flat tire and was concerned about having my car towed. They were able to connect me with the proper towing company to move my car to the shop. They found the best rate on a new tire with a better warranty than what I previously had and worked with my insurance company so that my only out of pocket expense was for my oil change and state inspection. I am always exceptionally pleased with the honesty and integrity this shop maintains and will continue to have my car serviced here in the future.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Import Performance is currently rated 3.8 overall out of 5.

Monday: 8:00 AM - 6:00 PM Tuesday: 8:00 AM - 6:00 PM Wednesday: 8:00 AM - 6:00 PM Thursday: 8:00 AM - 6:00 PM Friday: 8:00 AM - 6:00 PM Saturday: Closed Sunday: Closed

Import Performance accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

Yes, Import Performance offers free project estimates.

No, Import Performance does not offer eco-friendly accreditations.

No, Import Performance does not offer a senior discount.

No, Import Performance does not offer emergency services.

Yes, Import Performance offers warranties.

Import Performance offers the following services: Import Performance is a full-service facility. We do everything from oil changes and North Carolina State Inspections to engine rebuilds and replacements. We have dealer level diagnostic capability for Mercedes, Audi, BMW, Mini, Jaguar, Porsche, Volkswagen, Volvo and Saab. Our staff is completely capable of handling any import car repair or service. Electronic Diagnostics, Key Reprogramming, Tires and Alignments, AC service, Brake Service, Scheduled Maintenance, Oil Changes and Repair.

Major Body Work, Upholstery Work.