"[Member Name Removed], thank you for your feedback. We always strive to provide quality work and clear communication. We do want to clarify a few points for accuracy. The railing system installed was manufactured by a third-party supplier RDI railing. Unfortunately, some parts were missing from their shipment, and as we communicated during the process, we had to wait for the manufacturer to send replacements. The very hour we received those parts, we came out to install them. Regarding the balusters, we explained—and the manufacturer confirmed directly with you—that the placement and caps are designed per their specifications. We installed the product exactly as intended, though we understand it may not have met your personal preference. As for cleanup, our team made sure to leave the site tidy at the end of each visit, so we are unsure what mess you’re referring to. Finally, while we value all reviews, we also believe they should be fair and factual. It’s important to note that we could not honor your request for a 40% discount, which may have influenced your dissatisfaction. We stand by our work and remain committed to being transparent and professional with all of our customers."

"Neddy, it was our pleasure to ensure your project was completed on time and under budget no matter what came up. We're proud to earn your complete satisfaction and hope to help you with any future home projects you might have. Thank you for giving us a call! Chris, Owner, Handyman Connection of Wilmington"

"[Member Name Removed], We wanted to extend our heartfelt gratitude for taking the time to leave us a glowing 5-star review for Handyman Connection of Wilmington. Your kind words mean the world to us and serve as a testament to our dedication to providing top-notch service. We're especially thrilled that we could assist you with fixing your doors, and we're delighted to hear that you were satisfied with the results. Your satisfaction is our ultimate goal, and knowing that we met that mark brings us immense joy. Moreover, we deeply appreciate your support for our status as a Veteran-owned company. It's an honor to serve our community, and we're proud to have you as a valued customer. If there's ever anything else we can do for you, please don't hesitate to reach out. We're here to help with any home improvement needs you may have in the future. Thank you once again for choosing Handyman Connection of Wilmington, [Member Name Removed]. We look forward to serving you again in the future!"