
Five Star Painting of Wilmington
About us
Whether you are looking to change the colors of your home , or simply freshen things up. Five Star Painting can do the job inside and out. Experience the quality and great pricing of a trusted, national painting company. We are always clean, on time, and on budget. Nothing can make a home fell like new quicker then a fresh coat of paint. You Pick the color we do the rest.
Business highlights
Services we offer
Interior & exterior painting & staining, deck & fence staining, pressure washing, drywall repair, wood repair, popcorn ceiling removal, garage floor painting, wallpaper removal.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- Check
- Visa
- MasterCard
- 9
Assorted photos uploaded by Five Star Painting of Wilmington
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
5% | ||
2% | ||
1% | ||
1% |
Filter reviews by service
"Thank you for hiring us to paint your home. It was a pleasure working with you and please call us next time you need any interior or exterior painting done. Thank You Tanner Green"
"Thank You for the kind words, we appreciate your business. Thank You Tanner Green"
"Thank you for the nice words, we appreciate your business."
"Thank you for taking time to post a review. We are so happy you are pleased with the final outcome and look forward to the opportunity to service your future painting needs."
"Thank you for the kind words, we appreciate your business and hopefully we can do more work for you in the future. Thank You, Tanner Green Owner/Operator"
"[Member Name Removed] it was a pleasure working with you and painting your house, it is too bad you are moving out of Wilmington. Please let me know if I can be of any help in the future for any friends or family. Thank You, Tanner Green Owner/Operator"
"Thank You again for your business and being so gracious to work with. Hopefully we can work together again in the future. Thank You, Tanner Green Owner/Operator"
"I really appreciate the nice words and you business, please feel free to contact us again in the future for any additional painting. Thank You, Tanner Green Owner/Operator"
"I am so sorry your experience with us one was not a good one, I never had the opportunity to meet you myself but I wanted to reach out to you in response to your review. I know we did come back out to your house to repaint the ceiling, touch up and fix the problems but we were never able to satisfy you. According to my Sales Manager he came by your house while we were painting your ceiling the 2nd time and know one was home (or you were in another room the whole time). There were stains in the ceiling that needed an additional coat of oil based primer and so maybe that was why it appeared to not be painted the first time. Again I am so sorry for your poor experience hopefully our company will learn from this and not have it ever happen again. Thank You, Tanner Green Owner/Operator Five Star Painting"
On the morning that our job was to be completed, I met with the painters and let them into the house. We exchanged numbers, and they knew I'd be around the corner waiting for the job to be done (rather than waiting in the house itself). They said they would call when the job was complete. Around 5:15, when I received a call from the painters saying the job was complete, I headed back over. However, they were not completely done. The crew was finishing touching up the trim, but the majority of the work was complete. The paint job on the walls was beautiful. They told me it would be about another 20 more minutes.
The only thing that I had noticed while I was there that bothered me, was that they were not using dropcloths and the paint buckets were sitting on the carpet without anything underneath. In my quick glance around the house, I was focused on the paint on the walls, and everything else all seemed fine, so I did not bother to comment. There was a lot of debris on the floor, from sanding, filling in nail holes, etc.. and dried paint from the paint cans. This did not concern me as it was part of the agreed upon service for them to vacuum when the job was done, and they were not yet fully done.
I still had a few more errands to run to fully prep our house for the new tenant, and wanted to head back out of town that night. Because everything up until this point had gone exactly as arranged, I did write the check and provided it to the painter - this was my mistake. When I returned about 30 minutes later, the painters were gone. The floors had not been vacuumed at all and upon walking around to pick up some of the bigger pieces of debris, I did find some paint drops on the carpet.
As previously mentioned, I live out of town and did not have a vacuum with me. Prior to the paint job, the carpet had been steam-cleaned to prepare for the new tenant. I was embarrassed to leave the floors the way they were with a new tenant moving in the following week. The next day, after I had returned home, I reached out to Tanner to express my concern over how the house had been left. I didn't ask, nor was I looking, for money to be returned, but in my opinion not much was done to remedy the situation. Instead of an apology, Tanner said he had spoken with his painters who had "insisted" they had vacuumed, and discounted my complaint, saying that I had not been in the house since the job was complete.
While it is the right thing to back your employers, it is another thing to discount the customer. After my asking, Tanner "agreed" to have the painters return to the house and meet with our new tenant to vacuum the house. As proof of the lack of clean up, I sent him several pictures of the carpet, with the rings from the paint buckets still in the carpet, and obvious debris on the floor, including several nails that had been removed from the walls. As "agreed" upon, I sent him the time frame for which our new tenant would arrive so we could arrange a time to have the painters vacuum. I did not receive any further communication back from Tanner after sending the photographic evidence of the lack of cleaning and paint drops. Again, we were not really looking for money to be returned to us, but no gesture was offered to remedy or even acknowledge the drops of paint on the carpet or the condition in which the house was left. As the date of when our tenant arrived has come and gone with no word from Tanner, we arranged for other means with the tenant directly.
Overall, we were pleased with the actual paint job, but very disappointed by the end clean up and how the situation was handled. Perhaps if I had been in the house during the painting, or if the house had looked like it was filled with our household goods, they might have used the drop cloths more faithfully. I also learned my lesson on providing payment before a job is 100% complete. I would recommend Five Star Painting with the advice of having more personal oversight to the job that is being completed.
Tanner Green was prompt to the appointment and very thorough in his evaluation and estimate. The estimate captured room by room, area by area cost breakdown. A better laid out estimate than most. Allows you to easily see what your paying for.
I was provided with a choice of providing my own (self-purchased) paint, selecting which store brand paint I wanted used (Five Star would obtain) , or accepting Tanner's thoughts on a paint brand to use. I went with Tanner's suggestions, and am satisfied that quality paints were used.
The crew arrived the very next day, managed by Francie, all were organized, professional and focused.
The crew throughout the job were prompt to arrive, were neat and organized. Extra efforts were put in due to the color my wife picked (very light to cover the older darker colors). The task was finished faster than expected. On completion, Francie made sure I was satisfied, I was.
Tanner also came by at completion to check the workmanship and to verify that I was satisfied and to remind me of their warranty and re-work they would do if needed. The amount paid was the amount agreed to.
Painting is typically considered an easy DIY, leave it to the professionals at Five Star Painting.
Overall. we are completely satisfied that we picked the right company to do the job. Well worth the money spent.
I went and inspected with the lead and his worker while waiting for the foreman to arrive. I went over some things big med and small and wanted to have them touched up. I took painters tape and
"You have posted to the wrong Five Star location this is the Durham/ Wake Forest location not the Willington location. Please contact Angie's list and have your review sent to the correct Five Star franchise . Thank you"
Licensing
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