Fire & Ice Heating & Cooling

It went OUTSTANDING! Rich got to me within a couple of days and saved me at least $1500 dollars less then the company who installed this two year old system at construction of the new house. He is the best!!

Rick replaced a part two years ago when my A/C went down. At that time he was sent by my Home Warranty Co. I no longer have a home warranty so when my A/C went down again, I called him. He was very busy (had 42 calls ahead of me,) but gave me the day he could come and offered the opportunity to make the appointment or go elsewhere if I wanted someone sooner. I chose to wait. For 4 days I sweated, but I knew Rick would do right by me. Rick called me the night before our appointment to confirm, and even called an hour before to make sure I was at home. He arrived promptly at our specified time. I can not tell you how much I appreciate his honesty, integrity, and professionalism. I love this guy!! I was so afraid he was going to give me the bad news that it was time for a new unit. Nope. After climbing in my crawlspace, it was an easy fix. I asked him his opinion on my unit and how much longer he thought it would hold out. He says units usually last about 10-12 years. Based on the looks of mine, I'm pretty sure it's the original one and my house is 21 years old. Based on what he told me, it sounds like my unit still has some life left. I will probably invest in a home warranty now. It's less expensive than vehicle insurance and a no-brainer. I feel like I didn't pay him enough for his service.

Rich from Fire and Ice was prompt, communicated well taking the time to explain everything. He fixed the problem at a good price and has been responsive to questions since. this is a great company and a great person to trust with your AC units.

I didn't have any problem at all. He was prompt and courteous and reasonable and got the job done pretty quick. I've used them three times.

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