
Coastal Building Concepts LLC
About us
Welcome to Coastal Building Concepts. You have come to the right place for all your home improvement needs. As a local remodeling company based in Wilmington, NC, we service New Hanover, Pender, Brunswick, and Onslow counties. Our services include interior and exterior home improvements and with over 30 years of experience, our team always leaves our clients completely satisfied. Visit our website filled with valuable information about our company or call now to schedule a consultation for a free estimate on your next home improvement project.
Business highlights
Services we offer
Builders - Garages, Barns, Sheds. Builders - Homes. Ceiling Fans. Ceramic Tile. Countertops. Decks & Porches. Doors. Drywall. Electrical. Flooring Installation, Repair. Framing. Gutter Repair & Replacement. Lighting. Marble & Granite. Masonry. Painting - Interior. Plumbing. Remodeling - General. Remodeling - Kitchen & Bathroom. Remodeling - Modular & Mobile Home. Remodeling - Sunrooms & Patio Enclosures.
Services we don't offer
Don't see your need on our list of services? Give us a call to further discuss your needs!
Amenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- Financing Available
- Check
- Visa
- MasterCard
- 55
Assorted photos uploaded by Coastal Building Concepts LLC
- 12023
Kitchen Remodel
- 12022
Bathroom remodel
- 5
Beautiful Bathroom Addition
Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
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Filter reviews by service
"The [Member Name Removed]'s are correct we are not a design contractor we are in fact a general contractor. The bathroom is beautiful. The only items we were made aware of after we completed the bathroom was the electrical outlets which were in the same location from the original layout. We were not made aware of the hole in the wallboard. They have a beautiful bathroom and we are happy they are pleased. Thank you."
We would like to recommend Shane and Ann's crew without reservation for any projects large or small that you are planning to do at your home! Here are just a few of the reasons why.
We came upon Coastal Building using Angie's List and once again without disappointment! Shane and Ann are probably two of the most trustworthy business professionals we have had the opportunity to work with. They are prompt, professional, honest, and they care about doing a great job! We relocated from 11 states away to NC just a month ago, and needed to add a large addition to our home that was just purchased.
From day 1 Shane and Ann have helped us materialize what would be best for our family, ensure that it will aesthetically look like it was originally built with the house, they have helped us with HOA and County approvals and beyond. They have also done this at a cost that I don't think could be beat by the best competitors in their market in the surrounding area, and we know that the product will be better than any of their competitors as well.
Above and beyond all of this we feel like we have personally made family friends that will last. Thank you Shane and Ann for the great job your crew does! To those individuals looking for the right builders... look no further, Coastal Building is the real deal and they will not disappoint!
Sincerely,
Ryan & Crystal Domack
"[Member Name Removed] was wonderful to work with and we look for to working with you again. Please let us know when you are ready to start on your siding project. We appreciate you being so nice to the crew."
"[Removed Member Name] were a pleasure to work for. We look forward to meeting [Removed Member Name] when she returns to the United States."
We discovered a leak in the master closet that appeared to be only at the baseboard. Coastal Construction was contacted about the problem. They responded quickly and professionally. Coastal representative removed baseboard to see where water was coming from. Concrete caulking was put around floor of front porch to make sure water was not coming in from cracks in that area. He then checked the roof and found areas where improper caulking had been applied. He removed improper caulking and replaced it with roofing cement. Any damp insulation was removed and the baseboard was washed. After baseboard dried, it was painted and replaced. Representative did a great job removing the baseboard in tact so no materials were needed in the repair of the wood.
We were very pleased with all aspects of the repair.
As an example, it was discovered that supporting beams underneath a cantilevered portion of the house had rotted out (form the ocean moisture) to a point where this part of the structure had dropped and was dangerously close to threatening the entire structure (and project) itself. A Building Inspector had to be called out to make a determination and provide a recommendation. But Coastal Building Concepts coordinated all this for us, and set out to begin making the proper repair immediately. This repair included jacking up the cantilevered portion of the house and sliding in new support specially constructed support beams into position. This is just one example of how the company went beyond what other contractors may have done to insure the project was done right and to our satisfaction.
Coastal Building Concepts made us feel that we were really in this project together. Though the project did go over the completion deadline, the company stayed with it to the very end and even came back a couple times after to fix or repair a few minor things, which we brought to their attention. I would, therefore, HIGLY recommend Coastal Building Concepts for their integrity, expertise and ability to provide fantastic construction and contracting services for any residential project, large or small.
From the start they were responsive and kept in touch as the funding for this project took over 6 months to obtain on my side. Ann who runs the office/scheduling side of things kept in touch without being pushy. She was personable and there to help the whole way through. The crew showed up on time and were professional. The only small complaint is that the caulking was done by an apprentice and could have been done better. Otherwise, they installed the windows without having to replace my inside molding which was important to me. I would definitely hire them again! Very good experience!
"We are very saddened that [member name removed]'s is not pleased with her addition. We did respond to [member name removed]'s calls and Shane did meet with [member name removed] and made the decision to hire another floor contractor. We are not sure what discussions occurred with [member name removed] and the first floor subcontractor but we dismissed him from the project to insure [member name removed] was happy. The new floor contractor did make necessary repairs and corrected the areas [member name removed] was not happy with. Shane also offered to correct the area in the kitchen and she didn't want us to pull the flooring up and redo. During the installation of the new floors we had to remove furniture each morning as [member name removed] continued to move her furniture into the rooms before the floors were installed. We requested that she wait to move her furniture into the rooms until we completed the installation. [member name removed] was also not happy with spots in the drywall and areas of painting so we had our other painting crew make necessary repairs and repaint. As far as we knew [member name removed] was happy with her addition and she paid for the completed project in full September 2012. We have not heard from [member name removed] since the project was completed in 2012 and after reading the recent review we contacted [member name removed] on Monday 3/24/2014 to see what we could do to make her happy. She was very short with us and the phone disconnected. We called her directly back and apologized for the phone disconnecting and she stated "The phone was not disconnected, I hung up on you". We asked why she hung up on us and that we were trying to do what we could to make her happy. We offered to send our foreman or Shane out to review what she is not happy with. She stated "I don't want anyone to come out" and hung up again. We strive to please all of our home owners and they often have us perform other projects."
The engagement started back in June with an on-line search for service providers resulting in several providers calling me. I got a call from Ann about 30 minutes after I started my search and within a few short minutes realized they had just completed a major renovation of the building next door to me. Having watched and been impressed with the work on that property for months, I was eager to have them come meet with us about what we wanted.
Shane came the next day and thus began a roughly 5 month phased project to turn our ~35 year old condo into a more modern, convenient, functional, and beautiful vacation spot for our retirement years.
The more we talked about what was possible, the more excited and eager I was to take on more and more. The conversation started with getting rid of old wallpaper and putting in new cabinets, and evolved to relocating the sink to be in front of a window that looks out on the beach. What started with laminate in the living room, turned into laminate throughout. One complication we had was because this is a condo, we could not alter the outside window dimensions - this created a mismatch between standard countertop height and the position of the window sill. Shane was determined to find me a solution. "I want to make this happen for you" was exactly what he said and YES, he found a design solution that gave me a beautiful view out on the beach from my kitchen countertop while providing a granite window ledge where I can set flowers, grow herbs, etc.
We started with the windows, then took a pause so we could enjoy the end of summer without construction going on. Then we returned to our primary residence in another city for roughly 3 months while Coastal Building Concepts completed all the other work.
As with any big project, there were some complications. When the new doors arrived, they had not been made to spec and had to be sent back and remade. When our workers tore out the drywall in our old kitchen, they discovered severe water damage and mold from water leaking into the walls from outside (the HOA had been trying for months to discover the exact source of the leak which had manifested itself in one of my bathrooms, so we were actually relieved to finally find the source)- we had to wait for the HOA to get that repaired before the work could be completed. However, Coastal Building Concepts continued as best they could by putting temporary flashing in the stairwells so as not to be totally stalled until the HOA work was finished.
I had installed very nice Hunter Douglas blinds a couple of years ago. They were of course taken down while this work was done and then reinstalled. We discovered that one of the blinds no longer "fit" because the kitchen window dimension was smaller with the new window and cabinets and the blind had to be recut to fit. This is not something I would have expected Coastal Building Concepts to take ownership of, but they did. They took the blind to the company I bought it from and had it cut to fit at their expense.
The worst thing that happened was power was left off to the refrigerator which had food in it and that food spoiled. However, Ann personally cleaned out the fridge thoroughly, and gave us a generous gift card from Harris Teeter to replace the spoiled food
To stress some of the very positive aspects of our experiences:
Shane was great at making suggestions. He has a good eye for color, dimension, texture. He would tell me when I was considering something he thought I might not be happy with , and gave me good ideas - yet let it be "our place" in the end. I recall a conversation on the phone about closet organizers. I'm like "gee I don't know what I need" - he asked a few questions, I responded, he took it from there. When I got here and saw what he had done, it was like "This is EXACTLY what I needed, Shane!"
Shane and Ann were both very responsive to phone calls, emails, face to face visits as needed. We stayed in touch throughout as needed - just the right amount of contact.
Attention to detail was excellent - all the workers were excellent at what they did. We returned to the condo just after Christmas and were here for two days with painters, electricians, contractors working the punch list items, and got to observe the way they work. I must say every single person who worked on our place was extremely meticulous about getting everything just right. A supervisor named Jim would find little things he wanted to correct and added his own items to the list (example, one tile in the backsplash not quite straight in his opinion, a light fixture that needed to be changed out turned into a multi-hour job as he got it "just right" in the ceiling.) I teased him he was just looking for more things to address so we could come over and work with us vs. do an outside job.
Having packed up everything before we left, I dreaded coming back to what I anticipated would be chaos. Would you believe Ann had actually partially unpacked and put away the things we would likely need first, had washed the linens and made the beds, and they had arranged the furniture in the living room so when we walked in, we could sit down and go "Ahhhhh" and pour a glass of wine and enjoy our new place.
My husband and I are WOW'd by the experience. We sat in our condo a few nights ago and the words my husband used were "this is more than I expected."
Not knowing anything about how to do this type of work, we were so pleased with the overall coordination Coastal Building Concepts provided to make it all happen. It was worth every penny to have this done with so little hassle to us, and have it turn out so well. When our friends visit, they call it a "transformation."
I invited Shane and Ann to a gathering we had last weekend. They showed up with flowers, wine, and a gift card from Harris Teeter. Over the months we have come to be real friends. And our little dog loves Ann!
To summarize what we love about this job - we love our kitchen, our colors, our flooring, our closets - and the craftmanship, professionalism, and personal touches supplied by Coastal Building Concept
Oh, a PS. - when I asked Ann if she could recommend someone to mount a new television on the wall for me, the answer I got was "Oh Shane and I will just stop by and do that for you."
"We enjoyed working with the members and are happy to know how pleased they are with their home and the work we did. We enjoyed spending time with them and the most positive outcome from the project is happy home owners and a new friendship."
"Our sales rep met with the homeowner on May 17th to discuss replacement of 14 windows on his home. Emailed quotes for vinyl replacement windows on June 10th. Called to follow up with homeowner on June 12th and left message. Had not heard back from homeowner so we called again on June 17th and left another message. Homeowner replied on June 18th stating "he thinks he just wants inserts". We emailed another quote on June 19th for sash packs. We followed up with another call the following day June 20th. No response from homeowner since then. We are not sure why the homeowner felt compelled to submit a negative rating 5 months later. We were not given the opportunity to discuss our proposals and any possible differences there may have been with the other proposals he had received. Look at our other reviews on Angie's List, Home Advisor, and The Better Business Bureau."
Licensing
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