CFCS

"George, CFCS is a family owned company consisting only of myself, my wife and my dad. I do have a full crew that we have worked with for many years however they are subcontractors rather than employees. They are awesome and do great work! The use of subcontractors is a common practice among contractors everywhere and this is the arrangement that works best for us. It’s understandable to be upset with paying more than anticipated for your project but your change order of $225.00 was necessary to ensure you received the quality concrete pad we agreed to provide you, specifically that your pad would be no less than 4inches in thickness all the way across. In demoing your existing concrete to prep the site for your project, a substantial area of the existing concrete we removed was 7 inches in thickness. There was no way to foresee that this area was that thick as it was below ground. You were therefore quoted enough concrete for 4 inches so additional concrete was required to make up the difference for this area. As soon as we discovered this issue during demo I immediately pointed it out to you. We informed you of the need for additional concrete to fill that area as soon as we realized it was needed and you stated you understood and okayed the change. The possibility of this issue is also outlined in our contract which you signed. Upon completion of your project you informed me that you were happy with your concrete and when final payment was requested you then asked that I provide you with my invoices from the concrete company for your project. I happily provided these invoices to you as they reflected the 15 yards that were ordered for your project. While I wish that change orders were never necessary sometimes we have unforeseen issues that require an additional cost to ensure the integrity of the product provided is protected. I made the call to order an extra yard of concrete to ensure you got the product you contracted for, a high quality and long lasting concrete pad, and I stand by that decision whole heartedly. CFCS takes pride in its work from start to finish. I quote every job like I would do my own and we produce amazing concrete work. We want all of our customers to be happy with the customer service provided as well as the quality of their new concrete. I really hate hearing you’re upset with CFCS and would like to offer you a refund in the amount you paid for the additional yard needed for your concrete pad."