Benjamin Franklin Plumbing

"Thank you for your review. The work was completed in 2013. You are correct we returned a few times to correct this issue under warranty at no charge. We apologize about the inconvenience to correct the issue. We do however stand behind our work and offer a two year warranty on the repairs. We are prompt to respond. Please accept a $50 credit on your account towards future services for your time. We want to show we can do better."

"Thank you for your review. We understand your frustration with the prices of water heaters. This year the Department of Energy changed the efficiency laws on all water heaters. With this change also came a 40% price increase on water heaters from manufactures to cover the production of their products. In 2014 there was another law for lead free products. This also increased the cost of goods for plumbing fittings. With both laws in place there has been a dramatic price increase compared to a few years ago for the cost of goods. These laws make it impossible for any plumbing business to offer the same rates we did a few years ago based on increased price of goods. We do agree our prices may be higher than some competitors. We do ask that the warranties and guarantees be considered when comparing pricing."

"Thank you for your review however we feel the review does not match our efforts. We found your septic tank was full and needed to be pumped, which we do not do. We also discussed with you having maintenance done. We did not perform any services other than arriving on time, diagnosing your problem, and reporting our findings. We are not sure how this earned us an F rating."

"Thank you for your review and continued trust in our company! Yes, we can be a little more expensive than some of our competitors. With any service provider we must consider the warranties and professional service vs what might be available at a cheaper price. We offer all of our services and options for our clients to choose from. If it is a choice of our several lifetime premier faucets that includes labor, materials, transferable, and guaranties or simply install a customer provided faucet we are 100% behind each client and their decision. Giving clients options to choose from based on their needs simply separates our services from our competitors. We feel not providing our clients several options to choose from is simply cheating them from being able to make a educated decision and pricing comparisons."

"Thank you for your review. We spoke recently. Your concern was that someone you knew said they could do this cheaper than we did. In all fairness we offered to match the price of our competitor, a licensed plumber. We followed up with you regarding this and you stated he could not give this written estimate because he was not a licensed plumber and did not want to get in trouble. Respectfully it costs us more to do business as a licensed plumbing company than someone who does not have this. We have the appropriate insurances, licenses, trained technicians, stocked vehicles, and equipment. Someone breaking the law can do it cheaper than us as they do not have the costs of a licensed plumbing contractor. We would urge you to use caution using theses type of services. If they are injured in your home, flood your house, or ... SAFETY. We only want the best for our community and we will urge our customers in Marsh Oaks to be aware of these services and the potential harm this could cause. We feel this review is a little unfair. It is unfair to any business that is delivering legal and honest services. We wish you the best of luck in the future. USE CAUTION HIRING ANYONE UNLICENSED & UNINSURED AS IT COULD COST MORE THAN A FEW DOLLARS SAVED."

"Thank you for your review and your business! If you should have any problems with this repair within your two year warranty period please reach out to us to honor our Hassle Free Warranty. Have a great summer."

"Thank you for your review. As always if you have any problems with the heater in the written 10 year warranty period we will respond very quickly at no charge to you under our Hassle Free Warranty. Enjoy your Hybrid water heater and the savings over the years. Thank you for your business!!"

"Thank you for your review. It appears we fixed your problem and also provided a two year warranty with this repair. Our trucks are fully stocked to better serve our customers and respect for their time. Although the job was done quicker than you expected we have highly skilled technicians that get right to work. We feel the price reflected for the services performed are accurate based on our costs and fair market value. We encourage you to contact our office to discuss. We ask before you call please consider what you think is a fair price to perform the work provided. Please consider fair market pricing and our costs involved including technician pay, gas, vehicle maintenance, stocked truck, and warranties included. We agree it is cheaper for a homeowner to repair their own plumbing as they do not have these costs. Thank you for your time."

"Thank you for your review. At Benjamin Franklin Plumbing your satisfaction is important to us. It appears you were very happy with the response time on a weekend, professionalism, and services rendered. With that said you were very unhappy with the price - F. It appears you actually paid $381 for this service. We try our best to be competitive in our market. With the additional services we offer, like answering our phones live on the weekends, fast response time, clean technicians, and professionalism it costs us a little more than our competitors that do not offer this. We appreciate your feedback and we try very hard everyday to cut our costs without taking from our technicians and eventually the service we provide to our customers."

"This listing is posted to the wrong location. We have contacted Angie's List regarding this mix up. They are working hard to resolve this issue. Thank you for choosing Benjamin Franklin Plumbing."

"Thank you for your review. Based on our experience and our professional opinions we may recommend replacement of products from time to time. We offer these options as we understand each customer is unique and different. While some may choose to repair an item that is aged, others may want to replace with a higher efficiency and feature. Again, it is about offering options to our clients so they can make educated decisions. We are sorry to hear that the $59 to look at your water softener, test the water, and assist you with your request did not seem like a value. We offer these services at a low cost but we most also cover our costs like gas, pay, and training. We hope you consider these items and choose our services in the future."

"The reviews written online and the Angie's List complaint from this customer was very unexpected after our attempts to ensure 100% customer satisfaction. We arrived on time, diagnosed the plumbing problem, gave pricing before we started the work with authorization, and provided professional plumbing services. We even helped the customer carry a closet door upstairs in his home. As we do with our customers, our office called and did a satisfaction happy check after the technician finished. At this time the customer stated he was happy with the service but unhappy with the price. Our General Manager spoke with the customer at that time (Friday), researched the service call, and returned his call as promised (Tuesday). The customer was given the opportunity to specify what would make him 100% satisfied and he stated a partial refund would do this. We accepted the offer to refund a partial credit back to the posted credit card. We also told the customer at that time to give it a little time to post as it has to process through multiple channels (banks, credit card companies, etc). The customer then posted two negative reviews online while this refund was being processed. We again reached out to the customer and explained we thought there was an agreement, with a refund he would be 100% satisfied. We also explained the reviews he wrote did not match our attempts on customer satisfaction and we wanted these updated accordingly. We attempted again to explain credit card refunds and the processing period. The agreement we had with the customer was: with a partial refund the customer would be 100% satisfied. The customer did not allow enough time for this to be fully processed before posting online reviews on items we have no control over. He did not post the reviews based on our dedication to customer service excellence. His first review was posted on Tuesday, the same day we offered a discount and again the following Tuesday. As with any business online reputation management is important. Once a negative review is posted it is there. Based on these reviews and the unwillingness of the customer to update them accordingly we reject the previous agreement we had of a refund. We were offering this refund for one reason: Customer Satisfaction."

"Thank you for your review. With hundreds of faucets available on the market it can be challenging keeping every product on our trucks. We certainly do a great job but there is that funny part. The great thing about our pricing is: Straight Forward. We were at your home longer than we expected 3 1/2 hrs, but we charged $137. Cheapest price in town!! We understand your time is important so we documented your equipment in your home. The next time we return we should have the appropriate parts for your repair. Have a great summer!!"

"Thank you for your review. We are sorry you feel discouraged. I hope I can answer your concerns: - "If There's Any Delay, It's You We Pay" - WE STAND BEHIND THIS!!! You DO NOT pay extra for this. Period !! - We give Straight Forward Pricing with several options BEFORE we do any work and it must be authorized (signed for). We do not charge "by the hour" and do not express an hourly rate. - We extended a higher discount on this professional service call for one reason - 100% Customer Satisfaction"