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Benjamin Franklin Plumbing

Founded 2000 • With Angi since October 2009

4.1

(61) Verified Reviews

Description

We provide our customers with prompt and professional plumbing service you can count on! Every customer receives 100% satisfaction or you don't pay a dime. We value your time - If There's Any Delay, It's You We Pay! Our staff of experienced plumbers are licensed, trained, background checked, and drug screened for your protection....

Other local Pros in your area

Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!  

DB Plumbing, Inc. is family owned and operated by a husband and wife team, Donald and Jo Barnhouse For the past 10 years DB Plumbing, Inc has been proudly serving New Hanover, Pender and Brunswick Counties. Whether you are looking for maintenance on your hot water heater, sewer and drain cleaning, or new faucets and fixtures, we can do it all. Customer satisfaction is our # 1 priority, and our team of professional plumbers will work with you to make sure you get exactly what you want. DB Plumbing, Inc. has a full one-year warranty on all repairs! DB Plumbing, Inc. would consider it a privilege to be considered your plumber and looks forward to gaining your confidence.  

Verified Reviews

A few reviews for this pro...
1.0

05/16/2018

water heater was very expensive $1780.00 + $99 charge for emergency service. This heater has a 12 yr warranty. When they removed the old water heater they left the drain open and the water stained the concrete that I had just paid to pressure wash. They did send someone back to pressure wash but could not remove all of the stain. They gave a complimentary Ben Society service contract for 1 year. I...

Description of Work
They replaced my water heater Apr 29, 2017.

Category water heater repair

2.0

11/30/2016

Arrived barely within the 4 hour window, said all work was done under schedule (ca. $200 for my work, with my faucet) and nothing was charged by the hour. Would not check with anyone about the offer I had made on the phone. So I could have a "complete plumbing inspection" for my one hour or nothing. Chose nothing and sent him home.

Description of Work
Needed kitchen faucet installed. Offer was $79.00 for a plumbing service call with one hour of labor Includes a complete plumbing inspection and analysis Labor can be used for any number of plumbing issues, ranging from toilet repair to garbage disposal de-clogging With no discount offered to Angies members.

Category plumbing

5.0

10/11/2016

He came on a very cold day, and tried to reach the leak from within inside to fix the leak. He tore open my wall to reach the leak, but he could not reach it. He ended up reaching the problem from outside in the cold, and did a great job and solved the problem. He knows his craft well. However, he did not reimburse me for the hole in my wall in my bathroom, I ended up having to pay for that myself...

Description of Work
My pipes froze over and burst.

Category plumbing

1.0

07/07/2016

I woke up to find water gushing out near my foundation. As it was a Sunday morning, I had trouble getting a plumber on the phone. I called Benjamin Franklin Plumbers, Wilmington, NC, and was told a tech would be there in less than an hour. An hour and a half later, the tech shows up. He explains that the off hours rate is $99.00, and that they charge by the job, not the hour. He explains that the ...

Description of Work
Replaced broken fitting in water main.

Category plumbing

3.0

01/18/2016

I was advised by the rental company I use that there was a problem with the water heater at a rental house of mine. My attempt to reach a plumber I had recently used was unsuccessful because he was out of town for 3 days, so I had to try something else. A water heater is an emergency problem in a rental property!! So I called Ben Franklin. They did send someone and determined that a new water heat...

Description of Work
replaced water heater

Category plumbing,water heater repair

Service Provider Response

Thank you for your review. We understand your frustration with the prices of water heaters. This year the Department of Energy changed the efficiency laws on all water heaters. With this change also came a 40% price increase on water heaters from manufactures to cover the production of their products. In 2014 there was another law for lead free products. This also increased the cost of goods for p...

    Services Offered

    Drain Cleaning, Leak Detection, Video Sewer Line Inspections, Fixture Installation, Plumbing Safety Inspections, Maintenance Programs, Plumbing Remodels, Water Heaters, Water Treatment Systems & Pumps

    Services Not Offered

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    General Information
    Free Estimates
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    5%
    Emergency Service
    Yes
    Warranties
    Yes