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ARS / Rescue Rooter Wilmington
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
For fast and exceptional service for your heating, cooling or Indoor Air Quality needs, call us now: 910-338-9070! When you invest your time and hard-earned money into a heating and air conditioning repair or maintenance, you deserve to receive the highest-quality service, delivered by qualified technicians who care about you and your family. That has always been our goal at ARS Heating and Air Conditioning, and we believe it has been the foundation of our success. 30 employees. Additional DBA - American Residential Services. License # 19913, L.32206
Business highlights
Emergency services offered
52 years of experience
Services we offer
HVAC repair, replacement & installation. Heat pumps. Gas furnaces. Dual fuel & geothermal systems. Indoor air quality & ventilation systems. Ultraviolet lights. Duct replacement & repairs.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.288 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 9% | ||
| 11% | ||
| 5% | ||
| 8% |
Showing 1-25 of 88 reviews
Natalie B.
Aug 2023
Our A/C wasn’t working, so one of their techs came out about a week ago. He gave us a laundry list of all sorts of things that were wrong with our unit. He said that we could repair it but since the unit is in such rough shape, he didn’t know how long the repairs would last before our unit went out again. The lowest we got quoted to fix all these “problems” was $3400. We got a second opinion from a different company who said that the only thing wrong with our unit was the compressor. He got our A/C up and running within 15 minutes. He said our unit is in good shape but it could use a really good maintenance cleaning. I asked this man if there were any major problems with our unit like ARS told us there was, and he said that our pan could use a good cleaning but other than that our unit was in great shape. This different company also knew we were in a rough patch financially and we were able to get our A/C up and running for $250 instead of the outrageous quotes we got from ARS. I understand that unfortunately companies like ARS just like to scam people to get more money but I’m extremely disappointed in the straight lies we were told that were wrong with our unit. I would never recommend ARS to anyone in North Carolina. ARS I hope you learn from your mistakes and stop trying to scam people.
Response from ARS / Rescue Rooter Wilmington
"This feedback is appreciated, [Member Name Removed]. ARS / Rescue Rooter is proud to have certified and background-checked technicians serving our customers. We're committed to meeting your expectations and encourage you to text us your full name and address (including zip code) to 901-657-2859 so our Quality Assurance Manager may contact you for further discussion."
Marian C.
Jul 2022
Wonderful! Michael Hall was right on time and went straight to the job. He showed us picters of our gauges and how well our unit was working. He told us about the UV Bulb and since we have just gone through two bouts of allergy's we decided to have one installed. As luck would have it, he had one on the truck and installed it. Hopefully that will help clean our inside air. We would like to see Michael as our service technican every time. He was very knowledgeable and personable. He knows what he is doing!!
Response from ARS / Rescue Rooter Wilmington
"[Member Name Removed], thank you for the awesome review! We are committed to providing the absolute best in service, and we're proud to hear Michael was able to take care of you. Having great technicians on our team is something we are proud of. We appreciate your business!"
Phillip L.
Jun 2018
May 22nd paid in advance for a service contract on 3 air units -was told someone would contact me to schedule -never heard from anyone even though paid in full 2 weeks ago contacted company to schedule service -confirmed for June 25th between 1pm-6pm Took the day off -waited all day -waited until after 6 pm to contact -Person I talked to said that I was on the schedule and someone from dispatch would contact me letting me know when they would be here today. Got a call from the local company telling me I was not on the schedule and he 1st said that he would not have someone out and that he would not be able to refund my money. I told him we had service contracts with both my offices as well as home and would not therefore be using them in the future . Had to contact Corporate customer service and will be contacting O'Brien for the service ARS was to do--Had ARS install the original equipment in my house and also replace both units. Guess they really don't know what customer service is and have enough business to keep them afloat.
Margaret C.
May 2018
They gave me an estimate of $2000 for a job that didn't even need to be done at that time. That was just dishonest.
Ida B.
May 2018
Just what we thought was wrong. Now saving for the repair.
Ronald M.
Jun 2017
I didn't like them at all. I didn't think they did a good job plus they were constantly trying to sell you something else. Their service guys, I think, get a lot of pressure to sell you all these different types of services. One guy said, "would you sign this to say that I covered all these things with you?" I think the boss gives them heck about it. They were a little bit higher than the company I use now, but that's not reason that I switched, I just didn't think they did that good of a job. I had a service contract, so they came when they were supposed to. Usually, I would call and make an appointment and they would come when they had an appointment. It seemed like every time they would come, it would be a different person.
Ronald M.
Jan 2017
The work was done satisfactorily. Their cost was a bit higher than what I pay for the servicing I have done by another company on another house I have on Topsail Island . My main concern is that they always tried to sell me some added service or equipment that I really did not need or want.
Douglas W.
Oct 2016
Installers arrived a little late, due to a prior commitment, but worked like true professionals and completed the job in a reasonable amount of time.
Debra M.
Oct 2016
The got here early that morning and by late afternoon, everything was working like a charm. They made sure everything was working correctly before they left. They cleaned up behind themselves. We were very pleased with the job they did.
Michael O.
Jul 2016
Awful! Started on 6/30/16 & did not finish until 7/22/16. Still has to be inspected by the city. Poor or lack of communication. Bunch of amateurs. They destroyed the 4 year old door & frame to the crawl space under my house claiming it was "rotten" and tried replacing it with unpainted uneven boards nailed together leaning against the foundation. Said would be back in 1-2 days, 7 days later still had not seen or heard from them, etc etc etc
Tracy R.
Jun 2016
unknown
JEFF C.
Jun 2016
My upstairs a/c unit recently quit working, on one the hottest weekends of the year so far. Used Angie's List to find a highly ranked repair service that was available during the weekend and found ARS. Took several calls but they finally sent someone out. Nice guy, spent an hour testing the system and then told me the unit (3 ton, split system) could not be repaired. Within 30 minutes, ARS then sent another person to my house to give me an estimate on a new unit - $7700. I declined, stating that I wanted to get quotes from other companies. The next day I had another company test my system and they repaired it for $250! It has been working great ever since. I feel that ARS was trying to scam me, on a very hot day, into buying a new unit which I did not need and which was very overpriced.
JEFF M.
Apr 2016
unknown
Response from ARS / Rescue Rooter Wilmington
"Thank you Mr. [Member Name Removed] - we truly appreciate your business and for trusting us with your comfort needs. We at ARS strive for complete customer satisfaction! Thanks for choosing ARS of Wilmington - Have a Great Day!"
Rick L.
Apr 2016
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Response from ARS / Rescue Rooter Wilmington
"Thank you for choosing ARS of Wilmington - we appreciate you taking the time to share your positive experience! Have a Great Day."
Joan B.
Apr 2016
unknown
Response from ARS / Rescue Rooter Wilmington
"Thank you for taking the time to share your feedback - we are pleased to hear about your exceptional experience! Thanks for choosing ARS of Wilmington"
Sandra M.
Apr 2016
unknown
Response from ARS / Rescue Rooter Wilmington
"Ms. [Member Name Removed], thank you for sharing your experience. ARS/Rescue Rooter strives to provide each customer with an exceptional service experience and we are pleased to hear about your experience. Thank you for choosing ARS of Wilmington!"
Rick L.
Apr 2016
It went fine, no problems.
Donald C.
Apr 2016
unknown
Response from ARS / Rescue Rooter Wilmington
"Mr. [Member Name Removed], thanks for taking time to share your feedback! We are pleased to hear about your experience with our service. Thank you for choosing ARS of Wilmington"
Stephen J.
Apr 2016
unknown
Response from ARS / Rescue Rooter Wilmington
"ARS is committed to providing quality service to our customers, thank you for allowing us to do that for you!"
Thomas F.
Apr 2016
unknown
Response from ARS / Rescue Rooter Wilmington
"Thank you for taking the time to leave your feedback, all feedback is very important to us and we are happy we were able to satisfy your comfort needs"
Rick L.
Apr 2016
unknown
Response from ARS / Rescue Rooter Wilmington
"Thank you for using ARS we are happy we were able to be of service to you and maintain your comfort needs"
Mary G.
Mar 2016
the man changed the regulator in my HVAC system in 10 minutes time and I found out from a friend who does this for a living that the part was $15 ...I was being charged almost $500 for this call. I had a coupon for $99 off the call....so now it was down to $370.00 When I found out the part was $15 i called the manager and he asked me what I thought I should be paying and I told him no more than $150.00 TOPS....that way I was still paying for a service call and a price hike of $35 profit on the part that was $15...HE told me he couldn't do that and after some bargaining back and forth I ended p paying $175......that kind of price gouging is
UNSCRUPULOUS!
UNSCRUPULOUS!
Vladimir Y.
Jan 2016
unknown
Beverly S.
Jan 2016
Kris was our service tech and at first glance appeared to be very young for the job. Boy was I wrong, Kris is young; but, he knows his HVAC field. I was and am still impressed with his knowledge and ability to bring complicated issues down to terms someone who is not versed in the HVAC world can understand. He took the time to explain everything to me, from start to finish.
When I ask him to take a look at another issue, he did not hesitate and discovered an issues with my duct work. Again, very knowledgeable and helpful explaining the next steps to getting an estimate for the repair.
I am sure he will be a Rock STAR in his field for many years to come. Thanks Kris for the best customer service I have ever received.
When I ask him to take a look at another issue, he did not hesitate and discovered an issues with my duct work. Again, very knowledgeable and helpful explaining the next steps to getting an estimate for the repair.
I am sure he will be a Rock STAR in his field for many years to come. Thanks Kris for the best customer service I have ever received.
Response from ARS / Rescue Rooter Wilmington
"We at ARS are pleased you enjoyed your customer experience, we look forward to being of assistance for you in the future. Thank you for taking the time to share your positive experience."
Gwynne M.
Nov 2015
Took most of a day. Very professional. Also installed a new duct in kitchen.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
ARS / Rescue Rooter Wilmington is currently rated 4.2 overall out of 5.
ARS / Rescue Rooter Wilmington accepts the following forms of payment: CreditCard
No, ARS / Rescue Rooter Wilmington does not offer free project estimates.
No, ARS / Rescue Rooter Wilmington does not offer eco-friendly accreditations.
No, ARS / Rescue Rooter Wilmington does not offer a senior discount.
Yes, ARS / Rescue Rooter Wilmington offers emergency services.
No, ARS / Rescue Rooter Wilmington does not offer warranties.