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Mcclard & Son Irrigation
Outdoor Lighting Plan and Installation, Outdoor Lighting Repair, Designer - Landscape,
About us
Mcclard & son irrigation is a full service lawn sprinkler company, which focuses on customer satisfaction. We also install outdoor living areas, this includes: fireplaces, fire pits, and stone patios. We cover wake county and surrounding areas. Mcclard & son irrigation gives all angie's list members a free scaled drawing of their irrigation system. we service and maintain the following brands: hunter, rain bird, toro, weathermatic, orbit, k-rain, and any other manufacturer not listed.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Installation irrigation systems, fire pits, fireplaces, install landscape, lighting, maintenance, patios, repairs, stone, water gardens & sprinkler., winterization
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.648 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 4% | ||
| 2% | ||
| 6% | ||
| 2% |
Showing 1-25 of 48 reviews
Billy T.
Sep 2017
I was not there. They didn't need me to be there for it. It was good.
Nate K.
Apr 2016
unknown
Michel G.
Apr 2016
Fine like I stated above
William L.
Jun 2015
The service seemed to go OK, once we were able to get him to come out. A few weeks later we noticed our water bill was well above average. Then we noticed a pool of water around where the irrigation system is installed. We called a plumber to see if we had a broken pipe coming into the house. It turns out that the pipe feeding the irrigation system was broken and leaking. The plumber had to put a cap on it. Appears when the irrigation system was winterized that Mcclard must have snapped the inlet pipe. Then when we tried to get him back out, Dave didn't return our call.
Response from Mcclard & Son Irrigation
"[Member Name Removed] I came and winterized your system and SHOWED YOU THE POOL OF WATER THAT I WAS STANDING IN!!! I did not break any pipes to the irrigation they run 10-12" deep and firmly packed in the ground! Besides if I had broken them the water would be coming out where the backflow attaches to the unions not in the ground!! I CANNOT STAND SOMEONE WHO LIES ABOUT THE ACTUAL EVENTS THAT HAPPENED TO MAKE THEMSELVES LOOK AND SOUND GOOD!! TELL THE TRUTH, I DID NOT COME OUT WHEN YOU WANTED TO AND THAT I WAS THE ONE WHO INFORMED AND SHOWED YOU THE POOL OF WATER AND THAT YOU WOULD NEED TO CONTACT A PLUMBER, AND THAT I COULD NOT PERFORM THAT REPAIR. MAYBE YOU WERE NOT HAPPY THAT YOU HAD TO CALL SOMEONE ELSE OUT? FUNNY HOW YOU CAN WASTE AN HOUR OF MY RIME TO AHOW YOU HOW TO SET THE COMTROLLER AND OTHER ADJUSTMENTS AT NO CHARGE!! If you were so unhappy with my service WHY DID YOU CALL ME OUT RO START UP YOUR SYSTEM ON JUNE 16th?!?"
Tiffany K.
Jun 2015
Took a while to get him to come out, he noticed one of our zones was not working and had to have a part replaced but had to be ordered. I made the mistake of paying in advance for the part and he said he would replace it and I didn't have to be home. He never let me know it was replaced until I asked several months later when it was too cold to check and see if the zone was working properly. Now that we are using the sprinkler system again it is still not working,. I emailed him and he said that he did replace it and it was working, but the switch is in our garage and I'm not sure how he could verify that it was working. I asked him to come out again and check to see if it was that part or something else and have yet to hear back. I don't understand why he didn't call or email to let me know that he had replaced it at the time of service. He is hard to get in touch with and even harder to hear back from once he has been paid.
UPDATE 7/8/15: i never said it wasn't replaced, all I said was it wasn't working and just wanted him to do a follow up whenever he had time to come by. If customer service is such a high priority why not get in touch with those people who are calling, emailing and trying to contact you through Angie's lost?
I had another irrigation provider come out to check the zone that was not working. Yes, McClard did replace the solenoid, but not the zone was still not working. The new service man found a wire that had been cut during a new deck installation way before McClard came out. It took some time to find but the new company I used was very thorough and professional. As for not responding after 7 months, we did not use the system again until next season. Sprinklers aren't something we use year round that I would have known to check, since I assumed replacing the part fixed the problem.
UPDATE 7/8/15: i never said it wasn't replaced, all I said was it wasn't working and just wanted him to do a follow up whenever he had time to come by. If customer service is such a high priority why not get in touch with those people who are calling, emailing and trying to contact you through Angie's lost?
I had another irrigation provider come out to check the zone that was not working. Yes, McClard did replace the solenoid, but not the zone was still not working. The new service man found a wire that had been cut during a new deck installation way before McClard came out. It took some time to find but the new company I used was very thorough and professional. As for not responding after 7 months, we did not use the system again until next season. Sprinklers aren't something we use year round that I would have known to check, since I assumed replacing the part fixed the problem.
Response from Mcclard & Son Irrigation
"I had contacted you when the repair was completed 7+ months ago. The day it completed the repair I let you know it was done and working. Surprise I can check the connection and controller connection with out you being there. I tested the connections with a volt meter and all was well. If it was not working when the repair was made in the summer not winter, as you are implying. If it was not working then you should have let me know THEN not 7 months after the repair was made. I cannot stand when all is well until it breaks again and then you try to say it was never working!! Check your Angie's List email, I emailed you right after you contacted me to let me know it was not working! I keep customer satisfaction as a high priority! When the repair was made and it was not working WHY DIDN'T YOU CONTACT ME THEN 7 MONTHS AGO!! You not only paid for the part BUT THE SERVICE CALL ADJUSTMENTS TO YOUR SYSTEM AND REPLACEMENT OF HEADS! To imply that I took money from you to do a repair that is not only DECEITFUL but a LIE AS WELL! MAYBE YOU SHOULD CHECK YOUR EMAILS AND RECEIPT THAT I LEFT AS WELL!!!"
Rob M.
Jan 2015
Dave was scheduled to winterize the system on 12/8. When he didn't show up, I called him. He said he had come out the week before and performed the service at the same time he was doing someone else's system in the neighborhood. He had never bothered to tell me. That's both inappropriate and poor customer service.
Mark S.
Dec 2014
unknown
Josh E.
Sep 2014
Contacted Dave on 3/2. He and his son came out on 5/13. In the meantime there were several delays, reschedules, and postponements. I was hoping to get everything done in time for planting but it got too hot by late May. So to be honest I was already frustrated. Some delays were legit (raining one day) but some were not, and he wouldn't tell me until I emailed him the day before to ask if he was coming. Not professional booking behavior.
They came out and did the work, and I will say he was fair with me regarding replacing the broken heads and the backflow preventer (That was due to my stupidly not winterizing anything months before). Then he and his son moved several of the heads and added a drip hose to a new zone where I could attach a line with goof plugs, emitters, etc. I would have liked to have seen a better back filling of the digging - tons of weeds grew where they trenched things with the shovel and they didn't back fill completely.
When he was leaving he explained everything to me to my satisfaction. However, the next time the system came on I noticed a couple of heads were not working and one had not been moved. I'm surprised that he didn't run the system that first day after making so many changes just to check that yes, all the heads worked, and yes, all the ones they were supposed to move had been moved.
I asked him to come back and finish the work and it took several scheduling attempts for him to make things right. And not that I'm huge on this, but there wasn't any apology about the oversight, or any contrition, etc. Or any mention that he had completed the work, just one day is was done and he was gone.
They came out and did the work, and I will say he was fair with me regarding replacing the broken heads and the backflow preventer (That was due to my stupidly not winterizing anything months before). Then he and his son moved several of the heads and added a drip hose to a new zone where I could attach a line with goof plugs, emitters, etc. I would have liked to have seen a better back filling of the digging - tons of weeds grew where they trenched things with the shovel and they didn't back fill completely.
When he was leaving he explained everything to me to my satisfaction. However, the next time the system came on I noticed a couple of heads were not working and one had not been moved. I'm surprised that he didn't run the system that first day after making so many changes just to check that yes, all the heads worked, and yes, all the ones they were supposed to move had been moved.
I asked him to come back and finish the work and it took several scheduling attempts for him to make things right. And not that I'm huge on this, but there wasn't any apology about the oversight, or any contrition, etc. Or any mention that he had completed the work, just one day is was done and he was gone.
Betty A.
Aug 2014
On time and professional.
Ralph P.
Jul 2014
Went well. Would use them again.
Neal P.
Jun 2014
Professional and did the job right.
Joseph N.
May 2014
Adjusted sprinklers and gave up flower micro misters at no charge
Henry U.
May 2014
unknown
Joseph N.
Apr 2014
Dave did an awesome job. Job was completed in time frame given
Dave and his crew arrived on schedule and after the initial trenching of the property you didn't even know they were there it was so quiet! After installation Dave insured that all sprinkler heads were working
He then explained in detail how the control box worked and programmed it for us. We have nothing to do except watch the sprinklers come on. The entire project was completed neatly and professionally.
I would definitely recommend Dave to have your irrigation system installed
Dave and his crew arrived on schedule and after the initial trenching of the property you didn't even know they were there it was so quiet! After installation Dave insured that all sprinkler heads were working
He then explained in detail how the control box worked and programmed it for us. We have nothing to do except watch the sprinklers come on. The entire project was completed neatly and professionally.
I would definitely recommend Dave to have your irrigation system installed
Giulio F.
Apr 2014
It was a fine experience. They seemed reliable and professional but they weren't everything I was hoping to use permanently so we found another provider for future services. They didn't charge more than the price of the deal. There was nothing really remarkable or unremarkable about the job they did. I was looking for somebody who would give more advise (sort of consultation) rather than just perform the service.
Gilbert M.
Mar 2014
.
Benjamin S.
Mar 2014
They show up on time, perform the service in a reasonable amount of time and appear to be knowledgeable and professional.
Fran W.
Feb 2014
It went very well. The associate also showed me how the automatic system works and found a split pipe underground. Very impressed.
ROBERT B.
Jan 2014
unknown
Gene M.
Jan 2014
We moved here in December ( last month) from out of state. We soon realized that there was no paperwork for the irrigation system, though the neighbors said it had been installed about 10 years ago. We contacted McClard's for their Winterization Angie's Deal, so we could be sure the irrigation system would function right when summer heat arrived.
Although it was extremely cold outside and the lawn was overgrown, hiding the sprinkler heads, when Dave McClard arrived, he carefully checked out the major controls and located all the sprinkler heads and made sure all of them worked. In addition, he kindly mapped out the system for us, so we now know where the units are located in each zone. That is very helpful information, since we are planning to build a workshop in the yard in the spring and do not want to damage the existing irrigation system.
Although it was extremely cold outside and the lawn was overgrown, hiding the sprinkler heads, when Dave McClard arrived, he carefully checked out the major controls and located all the sprinkler heads and made sure all of them worked. In addition, he kindly mapped out the system for us, so we now know where the units are located in each zone. That is very helpful information, since we are planning to build a workshop in the yard in the spring and do not want to damage the existing irrigation system.
Ares T.
Jan 2014
.
William L.
Jan 2014
All went smoothly and we are 100% satisfied.
Mike S.
Jan 2014
Excellent work
Charles C.
Jan 2014
The service was provided very professionally and thoroughly. We never used this company before, but we will be a regular customer from this point on.
Thank you.
Bonnie G.
Jan 2014
It went well. I plan on using them again for start up
Licensing
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FAQ
Mcclard & Son Irrigation is currently rated 4.6 overall out of 5.
Mcclard & Son Irrigation accepts the following forms of payment: CreditCard
Yes, Mcclard & Son Irrigation offers free project estimates.
No, Mcclard & Son Irrigation does not offer eco-friendly accreditations.
No, Mcclard & Son Irrigation does not offer a senior discount.
Yes, Mcclard & Son Irrigation offers emergency services.
No, Mcclard & Son Irrigation does not offer warranties.