Patino Contracting

I contacted Angie's List to inform them as to what had happened. I was refunded the entire amount by Angie's List that I paid for the job that was to be done.

They did a good job, I was happy with the work.

I had difficulty making contact with the provider. He did not want to perform the service because he would lose money on it. While I appreciate that he didn't want to lose money, I didn't know that the big deal price was too low. I didn't feel that I should receive nothing in return for the money I paid. Received a refund from Angie's List. Almost decided to give up on Angie's List, however my later experiences were much better because I read the reviews before making contact and commitment.

After inspecting the roof, they installed a new roof. They tore off the old roof, replaced boards, repaired a hole, and cleaned up the site well.

Did not respond to my calls.

They did recommend roof replacement, but I didn't feel like I really needed to do that quite yet. I got a special for $149. I didn’t deal with them directly. I bought that coupon and gave it to my stepdaughter. She contacted them. She doesn't have a lot of experience with the work. At that time, I was extremely busy at work and I wasn't able to get there to talk to them. She handled them and she basically went along with what they recommended to do for the maintenance. They didn't charge more for the basic maintenance work and they did for $149. I was happy with that. I understand the edge of the roof and its significance as well as many other things that need to be done. I was prioritizing the work for that particular house. I didn't feel like that I needed to do the replacement right now. They did an A job. Their responsiveness was quite good. I didn't hear any complaints from my stepdaughter. I've a roofing contractor to do the work here, but I would consider them.

After multiple attempts to schedule service, we had to hire someone else, as we had a roof leak develop that required immediate attention. We subsequently reqested a refund from Angie's List, which was promptly given.

After several attempt to contact the company leaving voice mails, I finally contacted Angies list and they told me to try a few more times, I did and still no call back. Also, Angies List never gave me a refund. So all in all I would never buy a big deal again and would never use the Patino for anything

Didn't show up.

When I first emailed to schedule my appointment, Mr. Patino was immediately responsive. We had to reschedule however, as their previous appointment took too long. They were supposed to come the next day but never showed, never called. I emailed several times after that but did not get a response. I was finally able to get the appointment scheduled, but given the problems experienced up to that point, I would not use them for any roof work as it would be too much hassle to try to get it scheduled. 1st appt was in January...I do not remember the date of the second appt, but I believe it was closer to March or April

Took some time to schedule the appointment. Phone calls from me w/ no call backs. Folks arrived, but seemed unstructured in terms of performing the "Big Deal". I was very uncomfortable w/ what I saw and would not use them for roof repairs or replacement in the future. Owner did not come out, Foreman was out w/ workers. They had to send for a larger ladder. Things seemed unorganized. I had to request the recaulking of areas, they accomodated my request after my asking but otherwise were not going to do the recaulk as a part of the PM. Not sure really what PM they did as I watched the job .... did not seem anything was done but the recaulking I asked for and incrementally the boot repairs I paid for separately from the big deal. I never received a roofing report as promised in the Big Deal. Other then the replaced boots/collars ($225... 3x $75) the Big Deal work was not performed to what was advertised. I would like to receive the $149 (for the Big Deal) back as a refund as work performed was not to what was expected / advertised.

He came out and looked. We schedule a time for him to come out and he never showed up. We reschedule another appointment and he never showed.

The worker was late due to being stopped for speeding. He simply said that it would be inadvisable to walk on the roof. He stated that I needed a new roof and that he would provide an estimate. The company has been completely unresponsive.

After he quoted me the price it would be to fix all my issues, I repeated everything back to him to make sure it was correct. They always showed up a day late than what they said they would. They came when I was not home and ripped a window out, & my 93 year old mother was home and they really frighted her. He called me Sunday night and said that I had not paid him enough, he said that I owed him $3200 but that is not what he quoted me. It has not rained yet, so I do not know if the roof was fixed correctly. They always showed up when I was not home so I do not know how many hours they worked so I don't know if they are charging me correctly for the labor.

He scheduled an appointment and didn't show up on time. When I called him back he rescheduled the appointment and did not show up again. He has not responded to my voicemails or emails. I would definitely not recommend him to others.

On Oct 7, 2011 I purchased a "Big Deal" from Angies List for Patino Contracting. Then I called Patino Contracting to make an appointment for his services. Was able to speak to him once, but he did not make an appointment and asked me to call back and leave a voice message. Called back and left voice messages. He has not returned my calls. On Oct 31, 2011, called Angies list and cancelled my "Big Deal". They will refund my money. Based on this one experience with Patino Contracting, I do not recommend him. Stay away.

It was very bad. Patino came. He did not even bring a ladders. He never climbed up on the roof. Did not do any sealing, just told me that looks like my exaust outlets are sealed (I know they were done 7 years back), I was expecting him to go up the roof and at least look at the things closer and re-seal the outlets as promissed in the Big Deal. Guy spent less than 15 minutes walking around the house and talking to me and left saying my shingles had a recall. There is no problem with my roof as I regulary check my attick for leaks or wet wood etc. $149 for 15 minutes is outragious charge and I am surprised Angie's list recommended this as a Big Deal. I feel this is complete Lemmon Deal. I have selected the Work was done so you at least read this report. Work is not done at all as that was sold to me thru Angie's list.

The workers were polite and friendly. They worked hard and completed the work in 2 days. They cleaned up their mess. They did not damage our property in any way. The roof looks great. No leakage with recent rain. Owner replied promptly to any phone calls or emails.

Mr. Patino and his staff is extremely professional and highly qualified. The job was started and completed as agreed and the site was cleaned up. I would highly recommend this company.

The job went smoothly. The workers knew what they were doing and instilled confidence and trust in me and my family. They made sure that they cleaned up after each of the 3 days they were there. They also provided additional attention to detail by replacing bad wood not related to the roofing job. I work was detailed and estimated and confirmed with an invoice. It was a painless overall experience.

At his point, I don?t think anything about them. Their contract was not clear, and I could not read between lines. I called them to fix a leak and their contract did not address the leak. He came out and did what the contract said. I then called him and said that the roof was still leaking and he would not come out again. He then came for about five times and then stopped coming. Now I will have to get another roofer to do the job. I would say they were lousy. I told them that I wanted them to do a patch job, and I told that I did not have money for a new roof. We did not discuss new roof or replacing any part of my roof. We just discussed fixing the leak which they did not do. They were not responsive at all. From the beginning he complained about having to do so much work and that?s why he could not call me back. He said he would first give a bid for the work he was going to do and that took about three days to come. I would say their responsiveness was horrible. . I contacted them last in December. I had my roof evaluated for reverse mortgage in August and that gentleman told me that my roof was fine and it would last me for five to seven more years. He knew about the leak and the damage it cause. He addressed what needed to be in the contract. I even had this man come out and show what the real problem is. I even sent a mail about all this and they never responded it.

Contacted Mr. Patino for estimate on total roof replacement. He was very personable, listened to what I wanted, made recommendations and told me that he would email me an estimate based on our discussion. Mr. Patino emailed me within 24 hours with an estimate. Upon receiving an estimate from my insurance company, I contacted Mr. Patino who was more than willing to work within the adjuster's allocation. The job was completed in about a day and a half and I am very pleased with the work performed. Mr. Patino is extremely easy to work with, very resonable and professional. I will most definately use him for additional work around my home, as well as, recommend him to friends and family