Clark's Heating and Cooling

I learned some very valuable lessons after being scammed by this company and the owner, Tranis Clark. I've tried not to be a complete jerk and write online reviews, but I find that as time goes by, other people should know. I contracted with this company for a new heat pump/AC unit in January 2023. I made a mistake and paid a $3500 deposit upfront for the unit. After many excuses that his dealer still hadn't sent the unit, the unit finally arrived at the end of March. When finally delivered to my home, Mr. Clark showed up completely unprepared to unload or install this unit. It was a much lower SEER than Mr. Clark told me it was. I asked him to return the unit, which had not been installed and was sitting in my driveway where had delivered it still in the original shipping packaging. He picked it up and I wanted to think before I ordered a different unit from him. On April 6, 2023, I was in a life-changing vehicle accident at work. I requested a refund from Mr. Clark due to the uncertainty of my health after the accident. He agreed and promised to provide a refund of the $3500 deposit. I did keep a record of all communications from Mr. Clark. After a blue million of excuses from Mr. Clark, including the check is in the mail but I had to pull it back out, I finally took him to civil court in November of 2023. The case was ruled in my favor. I am currently still waiting on payment from Mr. Clark, December 2024. I would highly recommend to anyone looking for an HVAC contractor to look elsewhere. This person is unreliable and does not honor agreements. This company is also not punctual or timely in any endeavor.

This company scammed/stole $2,600 from two people who trusted him. He never came out to fix what he said he was going to fix. They trusted him and paid him up front and he NEVER did the job. Do not recommend even a half star rating for crappy service and taking from honest folks. DO NOT RECOMMEND Made excuse after excuse as to why he couldnâ  t come back out to do a job.

#1 he returned my call #2 he showed up #3 he did the job and more #4 great price I thought his price to be very fair I have already given his card to several friends.

Very fast very professional

It took a while to get a new dial, but I believe that was the fault of supply chain's and not Clark's Heating and Cooling. The new dial was installed today. I have not tried to turn the heat off and back on yet.

Had to reschedule but when I finally talked with him he came out the next day

I intend to use Clark's Heating and Cooling again.

The service tech was very knowledgeable and check everything and gave me the options and now I have service twice a year I want to Thank You for your professional advice

Very reliable, told us exactly what the options were. Did exactly what he said he would do!

Was very nice and trustworthy

Outstanding service! Cleaned and checked entire Heating and a/c unit. Highly recommend him for future business!

I Contacted Clark's Heating & Cooling about 7:30 in the morning , after finding the furnace room floor soaking wet. I spoke to Tranis, and between the phone calls and text messages, including pictures that I took, he was able to determine that the humidifier was leaking. Due to appointments already scheduled that morning, he was unable to come to my location for a couple of hours, however that was fine, as he worked with me to unplug and bypass the equipment that was failing. When he arrived, he determined and showed me that the humidifier was unable to be saved. With the humidifier by-passed we were able to continue to use the furnace until the replacement humidifier was ordered and received.  The new humidifier arrived and was installed a couple of days later. Time delay for replacement equipment was due to the holiday. We are back up and running normally.  It was very helpful that he was able to walk me through unplugging and bypassing the system in the beginning, as it was very cold that morning, and I didn't want to have to turn off the furnace If I didn't have to !! I cannot say enough about Tranis, and his knowledge, attitude, and willingness to help a stranger on the phone. He was on-time, professional, worked quickly and efficiently. He cleaned up and took empty boxes and broken equipment when he left. Being a single female, I felt comfortable and safe with a new to me repairman working in the house. Thank you Tranis for a great experience !!

Punctual and answered my questions. I like the fact that he s the owner of the business

Tranis is knowledgeable, very professional and very reasonable. We will hire him again for out heating and air service.

Routine heat pump tuneup. Tranis arrived on time, introduced himself and was eager to get to work. He seems a nice individual, well spoken and had no problem explaining his actions. He cleaned the interior and exterior of the heat pump unit, something no other technician had ever done before. Tranis explained that by doing so less stress is put on the unit resulting on having a more efficient unit. He also cleaned the supplemental unit in the crawl space. Tranis also checked the humidifier unit which is incorporated in the heating system. These are examples of services provided beyond the routine unit tuneup. This is a young man who understands and maintains a high work ethic. Tranis you have earned a loyal customer now and for the future. Great work.

On time, friendly, open to answer all of my questions, and thorough.

On time, highly knowledgeable and polite. Diagnosed and fixed an issue which another reputable company had made worse. Highly recommend.

Very professional, efficient and informative.

Trenis is exceptional, professional, courteous, and punctual. Will be recommending to people in my circle. Thank you Trenis!