A Royal Flush Plumbing

We were charged $600 for them to fix the hot water heater and they did not do the wiring correctly. The repair did not work. They would not answer our calls or refund money. Had to hire another plumber to do the repair.

Did not fix problem and charged $600 for repair that did not work. Had to hire another plumber who determined that Royal Flush did not wire it properly when they replaced the elements. No response or refund from Royal Flush

Not been long enough to see quality of work but work was done for a customer whos husband is sick and in nursing home and unable to do simple home maintenance.She was charged 300 dollars for an assessment of the situation and another 420 for the completed work. So a total of over 700 . Extra things were done but not asked for and were charged for. Bill was itemized but with no dollar about beside each item. When asked if the 300 was for materials she got no answer. She feels taken advantage of in a major way.

Very prompt response to our call about clogged pipes. Accurate diagnosis of tree root intrusion into sewer line in the yard. Plumber caused a huge mess in basement from pipe overflow when he couldn't get cap back on pipe. Poorly maintained and outdated equipment led to incorrect determination of sewer line location in yard. This led to excessive digging and unneeded damage to a large oak tree's roots. estimated 2 day job took 4 days and then they asked for much more money (which we didn't pay). They left the driveway a complete mess of mud. The owner's son did the work and complained about the business. The owner seemed disengaged and didn't return two of our calls after job completion (to give him feedback). This company is not what it once was and we cannot recommend their services,

Fine, did job completed quickly. Nice enough...did leave a mess behind though. I suppose it wasn't technically his job to do, that was just my assumption.

They were prompt, polite and the service was good, but...they charged $125 to fix a leaky faucet with materials provided by me.  It only took them 15=20 minutes.

unknown

Good.  He came on time and did a very thorough job.  Also informed us as to how to make improvements for the future so we won't have the same problem.

unknown

I called at about 11am, and they were out to my house at 2:30. He evaluated the leak, and had it fixed within 30 minutes. He had to replace a few parts, and double checked everything to make sure it worked. He also replaced a small faucet filter which I'd asked him to look at while he was there. Robert and his son were very professional, courteous, knowledgeable, and very friendly. I would certainly call them if I have future problems, and would highly recommend them.

Well done.

Called on Monday. By lunch time on Tuesday; washer dryer vent installed. Bob was professional, accommodating and friendly. I have used less expensive plumbers in the past but the promptness and quality of work more than made up for the marginal extra cost. Except for the and quot;penny wise and pound foolishand quot; would reccoment Royal Flush without reservation.

They did an excellent job. Their prices were reasonable.

I have to say that I love this company.
Not only is Mr. Moore a great plumber, he is a great human being.

I am my brother's primary caregiver, but I live four hours away from him in another city. Although my brother is a dear heart, his autisum prevents him from having some of the social skills that make for smooth conversation with others, especially strangers. This means that I have to be very careful about whom to hire as service contractors to help me keep his house in running order.

Mr. Moore and his crew won my brother's trust instantly, and got along beautifully with him. It means a lot to me that I have found plumber who is not only great at his trade, but is also just a downright decent, likeable, trustworthy human being that I know we can count on when we need him.

Quite honestly, I have no idea why one of the reviewers on this site posted such a scathingly negative review of A Royal Flush and of Mr. Moore. We could not have been talking about the same company/person. As a read the review more closely, though, I realized that Mr. Moore did not actually do any work for the person in question. I asked Mr. Moore about the review. He said that he had not had a chance to go to the person's house as planned to fix their toilet because Mr.Moore's son got into a serious car accident and was in the hospital thta day. The caller was apparently so furious from the get-go, he never even gave Mr. Moore a chance to explain his side of things. To my mind, this person's report on Angie's List is unfair. It is obvious that the report is mean spirited, and it is not at all an accurate appraisal of this company services.

Outstanding from start to finish!