Carolina Heating and Design Air

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Don’t trust this company. We hired Carolina Heating and Air Design on the recommendation of our next door neighbor when our upstairs heating unit needed repair. The technician arrived at the wrong time. We asked him to return at the correct time. Access is through the master bedroom and we were getting ready for work. After returning he spent a few minutes determining that a part needed to be replaced and left to go pick it up. My husband waited for his return. He came back shortly, installed the new part in less than 30 minutes and told my husband that the charge was $480 and that an invoice would be emailed later. When the invoice came it stated that the replaced part was under warranty. I called the owner, Tom Patterson, and asked why we had been grossly overcharged. He agreed that we had been overcharged by at least $260 and said that a reimbursement check would be issued. The check never came. I have tried to reach him numerous times over the last two months with no response whatsoever. This company openly cheated us by their own admission and apparently have no intention of setting the record straight. Don’t even think about trusting or doing business with this company.

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Joshua came out the same day we called and took care of the problem quickly.  He was very professional and was not trying to "upsell" other services which was wonderful.   They will be first on our list for any future heating or air issues.  We would definitely recommend them to others.

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They've been out to our home at least five times for the last six years.  They're always very conservative.  They don't pressure you with the service that you don't need.  It's affordable for the services that we had.  It's guaranteed with what they do and come back usually the same day or the next day.  The customer service is excellent.

My furnace was blowing cool air in the morning and would not shut off.  Charlie came out the first time and everything happened to be working ok.  Everything is working fine.

I will never call another HVAC company in Charlotte.  Dawn and Tim are fantastic, friendly, and responsible.  I saw their ad that said free second opinion on repairs. Another company said I needed $1500 in repairs on my AC due to a leak.  I didn't feel comfortable about it so I called Carolina Heating and Air Design.  Tim did a thorough inspection and, guess what? He didn't find any leaks.  Instead he proposed a sensible and affordable maintenance plan, even suggesting how I can use the annual maintenance program to my advantage.  This is the kind of company a single woman wants to work with!  Thanks so much - look forward to working with you for a long, long time.

We bought a foreclosure property with a HVAC system that was inoperable and in unknown condition. Several big name companies told us a new "everything" would be needed totaling roughly $6500.00.Tim came out, did a thorough inspection and said it was quite fixable, although much work would be needed, with costs totaling only 1/3 the amount of any previous estimates.  After the initial repairs, more problems were discovered and needless to say, Carolina Heating and Air Design did everything in their power keep costs at a bare minimum while continuing on with repairs.  This included a couple of parts installed - at cost, and follow up to make sure everything was right.  That follow up included  over a dozen evening trips out for Tim to hook up and run his compressor (sometimes overnite) to continually remove moisture from the system.   Tim said his five year old compressor worked harder here than all his other jobs combined!  As I said, this was a foreclosure property - sold as-is, and we all knew what we were getting into.  They didn't give up and perseverance finally paid off as things began looking normal - no more contamination.  None of us could believe the amount of moisture that was present in the lines of this system!  I can't speak highly enough for the courtesy, professionalism and perseverance of this company, let alone the value they provide.It would be great if we got this quality of service anywhere else!They far exceeded our expectations and made us a loyal customer.